Amazon Studios, Devices, Prime Video and Corporate functions

• HR Business Partner to two Delivery Directors accountable for HR support covering 127 Delivery Offices across London and neighbouring areas (over 9500 frontline employees)• Championing Employee Engagement through proactively targeting short and long term absence reduction, Employee Opinion Survey completion (encouraging an 82% response) followed by robust Action Planning• Enabling Delivery Transformation by assuring headcount plans associated with this strategic modernisation programme and providing people solutions to enable efficiencies to be achieved whilst protecting the units from resourcing issues appertaining to these deployments.• Talent/Resourcing – working with agencies and headhunters to identify external talent, driving succession planning within the operational line, aligning headcount to workload, influencing line managers to effectively manage contracts for short term resourcing. Working closely with Finance to ensure headcount challenges are met and providing a joined up approach.• Performance – Lead the HR section of the monthly performance reviews with the Regional Operations Director, preparing and presenting performance against KPI’s whilst offering solutions to support continuous improvements.• Industrial Relations – Lead IR reviews in difficult units, support the Relationship project, mediate and role model behaviours demonstrating collaborative working.• Mentor and Coach to Graduates and Managers as well as supporting the women in business Springboard program.• Performance Management – Support and guide Managers to effectively use the processes and procedures to manage and tackle performance issues whilst also identifying talent.• Carried out ‘Clinics’ in Royal Mail sites to talk to employees covering topics such as Site Closure/Merger Programmes, Privatisation and what this means to them.• Provide expert support and guidance to Operational Managers going through site merger/relocation change programmes

• People Lead for an award winning change programme (APM Award) – most complex Mail Centre Rationalisation programme within Royal Mail.• Deploy the People Plan for the London Programme – Closing 3 Mail Centre/Delivery Sites finding People solutions for 3410 employees through voluntary means including 646 voluntary redundancies and 1500 transfers to other sites. • Improved Employee Engagement satisfaction index scores though use of effective communications and people involvement throughout change programme.• Dealt effectively with employee transfer appeals process• Working closely with the trade unions on a local, area, divisional and national level to facilitate the closure of the 3 sites including a unit widely known as an IR hotspot with a track record of disputes.• Engage local Businesses to attend Jobs Fairs within Royal Mail Sites to make employees aware of opportunities outside Royal Mail.• Provide Outplacement Support for individuals choosing to opt for Voluntary Redundancy. • During Christmas when it was identified that our external supplier could not fulfil the resourcing requirements, carried out end to end recruitment to employ 500 casuals in a two week period. This approach was then rolled out Nationally and accredited for achieving a successful Christmas operation.• Carried out ‘Lessons Learnt’ sessions to other similar programmes to ensure best practice is shared.

• Tasked with leading a number of challenging HR resourcing initiatives to facilitate achievement of service SLA’s• Seconded onto a major operational management restructure Nationally across Royal Mail Group, including competency based assessment design and strengths based assessments, collating assessment outputs and arranging offers.• Cultivating productive relationships with key stakeholders, working closely alongside the Head of Resourcing and Talent, 11 HR directors and senior planners.• Seconded onto the Business Protection Team, maximising managerial support provision during industrial action.• Partnering with external organisations such as Remploy Business Action to facilitate employment of under-represented groups such as the homeless, with strong focus on fundraising and community based activities. Successfully winning the JCP Diversity in Action Award.• Contributing to high productivity and effectiveness through the organisation of all new employee inductions and training.• Driving a Christmas recruitment campaign for the London region, achieving full resourcing during this key operational season for the Royal Mail.