Michelle Henry

Michelle Henry Email and Phone Number

Business Transformation and OCM Strategy
Michelle Henry's Location
Dallas-Fort Worth Metroplex, United States
Michelle Henry's Contact Details
About Michelle Henry

Be transparent. Ask questions. Listen. Create solutions that drive value. Deliver results that matter.

Michelle Henry's Current Company Details

Business Transformation and OCM Strategy
Michelle Henry Work Experience Details
  • Apple
    Change Management Strategist
    Apple Apr 2021 - Sep 2021
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  • Independent
    Strategy Consultant
    Independent Nov 2019 - Apr 2021
    Designing GTM strategies for Enterprise software.
  • Rizing
    Vice President, Customer Success
    Rizing Feb 2019 - Nov 2019
    I was fortunate to lead a team of amazing Customer Success Managers/Sales across the US and Canada. Our mission: Build strong customer relationships and identify opportunities for revenue expansion and contract renewal. With a target of more than $16m ARR we exceeded our number by more than 20%. We sold existing/new services and product into existing client base while maintaining a focus on driving adoption, value and renewal for existing SAP SuccessFactors solutions. My team and I created and implemented marketing programs that targeted growth sales of our managed services program and partner solutions. I was responsible for managing the partner relationships and building sales and support enablement tools for both the partner and our internal teams.
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  • Infor
    Director, Hcm Strategy
    Infor Jan 2018 - Feb 2019
    As Director of HCM GTM strategy I managed the most senior strategic consultants at Infor. I was responsible for creating programs that allowed consultants to assist customers in adopting and gaining business value from Infor solutions. I worked closely with the c-suite, marketing, customer success and partners to develop, deliver and support sales/services enablement, go-to-market programs, and partner education/strategy.
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  • None
    On Leave
    None Jun 2017 - Dec 2017
    I took time off to spend with my daughters as they finished their high school education and prepared for college at A&M and UNT. Best decision I ever made.
  • Paycom
    Product Strategist
    Paycom Jun 2016 - May 2017
    Oklahoma City, Oklahoma Area
    Paycom needed my expertise to assist with a complete redesign of their HCM product portfolio. I aligned with executives to deliver a better set of solutions to existing and future customers. I worked closely with internal and external partners to enable them with tools and strategy to support and up-sell Paycom clients.• Responsible for driving strategy of the HCM product suite to ensure customers are deriving true ROI to achieve business results. • Created gap analysis for products and executed on product innovation as part of the Product Management and Development teams.• Led product managers and development teams through product development process (brainstorming, product spec, prototype, UAT, QA testing, release and communication). • Presented business case and detailed product specification documents to CEO and senior leaders. • Served as corporate expert on HCM technology and advised on product enhancement and expansion strategy. • Created Product Marketing and Adoption role working closely with Product Management, Product Development, Marketing and senior leadership to build solid communication strategy and improve customer experience and adoption of enhancements
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  • Cloud Consulting Partners, Inc
    Executive Director Of Marketing And Operations
    Cloud Consulting Partners, Inc Jan 2015 - Jun 2016
    Managed all facets of the business operations including SAP partner consulting, sales, client engagement, and marketing. Personally worked with customers on change and adoption strategies for implementations, optimizations and ongoing updates of SF products.• Oversight of company operations including consultant management, marketing and customer engagement • Manage all ongoing customer relationships at executive level and meeting with key customers to advise on process and strategy for SF solutions • Support, Implementation and Optimization for SAP SuccessFactors project leadership• Advocate on behalf of customers with SAP product management, engineering and management for critical product enhancements and issue resolution • Partner with SAP sales, Professional Services, CustomerSuccess executives and integration partners to provide seamless and positive customer interaction• Master and maintain detailed knowledge of all SAP SuccessFactors’ product suite and configuration options
  • Sap Successfactors
    Customer Manager, Product Sales And Strategy
    Sap Successfactors Oct 2011 - Dec 2014
    San Francisco, Ca
    Working with more than 900 recruiting customers, I helped to create a value driven engagement from pre through post sale. I was the product expert, customer advocate and influenced product roadmap to enhance our suite of recruiting solutions based on customer and market needs. I helped customers in distress gain their footing and put together programs to build HealthCheck’s into our account management program. I identified product and process gaps, helped customers close those gaps and created momentum to drive adoption.As a leader on the Product Sales & Strategy team, I implemented a business model that produced revenue generation by assisting customers in optimizing value from their HCM modules and drive adoption. I orchestrated improvements to our overall support model by influencing SF C-suite to deliver a true account management program, dedicated care for customers who were in "critical" condition and simple services to enrich the overall customer experience. Building customer loyalty rewarded SAP with leaders in our customer base who took reference calls and actively participated in public events speaking on our behalf. This program drove results to new, expanded product portfolios and renewed business.• Engaged with customers to maximize software adoption and ROI • Managed the ongoing customer relationship for SAP’s largest HCM customers• Oversight of the reference program to drive NPS improvement• Collaborated with internal teams to solve customer issues• Created and managed implementation partner programs to drive customer adoption
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  • Sap Successfactors
    Principal Solutions Consultant
    Sap Successfactors Mar 2006 - Oct 2011
    San Francisco, Ca
    As a key member of the sales team I was the product expert responsible for configuration and demonstration of the software solution. This role required expertise in technical programming languages, a deep understanding of HR system architecture and how it would integrate with the product suite. During the sales process customers would want to experience how the solution would look and feel after implementation and I configured the tool to meet those requirements, basically doing mini product implementations under extreme constraints of time and resources.When I joined SF in 2006 we had 4 core products. When I left in 2014 we had more than 20 modules that could be integrated in any number of ways and I had to become an expert in each new technology as it emerged. I worked with our leadership and created certification programs for our consultants to ensure mastery of the software, conducted sales boot-camp training for consultants and sales professionals to learn how to sell our product suite, built technical and sales presentations for varying levels of complex sales opportunities, guided sales team members on strategies for discovery and due-diligence, presented to C-level executives on the benefits of our solution and pushed progressive ideas for products and services to our own CEO and leadership team that set us apart from our competitors.In my role as the Principal Solutions Consultant, customers trusted me to provide them with honest expertise in what the SF solutions could and could not deliver and these relationships gave our sales teams an advantage in renewing and upselling our product suite. I received several sales club trip awards, stock grants and company awarded gifts as a result of my commitment to sales excellence and customer experience.
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  • Skillsoft
    Manager, Account Consulting
    Skillsoft 2000 - 2006
    Nashua, Nh
    • Managed top tier of global customer accounts where I worked directly with executive stakeholders to ensure that the learning programs met customer's expectations and delivered business results.• Built strong customer relationships and identified opportunities for revenue expansion and contract renewals.• Conducted measurement planning sessions with key stakeholders to establish program goals, discuss the status of program performance to existing goals, and worked with the customer to update or add goals. Provided best practice suggestions, measurement tools and resources.• Monitored utilization, performed trend analysis, recommended changes to ensure program success.• Partnered with the customer to provide suggestions and consulting advice throughout the relationship. Provided e-Learning adoption expertise to customer, such as strategies on integrating e-Learning, building better blended learning programs and building the change management case for e-Learning.• Facilitated marketing planning sessions. Shared resources and made recommendations for the customer's consideration for improved marketing and communication in an effort to drive SkillPort utilization. • Facilitated regular program reviews, using defined business metrics and data analysis to measure success. Educated customer regarding upgrades and new products, services and technologies.• Partnered with customers to develop and manage the implementation strategy and project plan reflecting milestones achievement and status of deliverables. Conducted regular program status calls to monitor progress. Liaised with internal SkillSoft teams to bring closure to customer inquiries. • Developed strategic implementation methodology and design of Account Consulting organizational structure.
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  • Perot Systems
    Project Teams Leader
    Perot Systems 1998 - 2000
    Dallas, Tx.
    • Managed Tenet Healthcare systems projects and served as strategic consultant for hospital CEO’s across the U.S.• Managed multiple teams of IT consultants (web development, network engineering, IT support) and ensured that service levels met customer’s business requirements. • Oversight of project budgets and executive board presentations for all initiated projects and completions. Major projects included Y2K inventory and IT/Network infrastructure in more than 100 hospitals across the U.S.

Michelle Henry Skills

Saas Enterprise Software Professional Services Salesforce.com Talent Management Cloud Computing Solution Selling Crm Consulting Management Customer Relationship Management Account Management Recruiting Training Sales Process Sales Enablement Leadership Strategy Sales Software As A Service Learning Management Strategic Partnerships Go To Market Strategy Business Process Improvement Lead Generation Selling Human Resources Customer Engagement Performance Management Project Management Human Resources Information Systems Business Alliances Change Management Process Improvement Hris Program Management

Frequently Asked Questions about Michelle Henry

What is Michelle Henry's role at the current company?

Michelle Henry's current role is Business Transformation and OCM Strategy.

What is Michelle Henry's email address?

Michelle Henry's email address is mh****@****ors.com

What is Michelle Henry's direct phone number?

Michelle Henry's direct phone number is +181742*****

What skills is Michelle Henry known for?

Michelle Henry has skills like Saas, Enterprise Software, Professional Services, Salesforce.com, Talent Management, Cloud Computing, Solution Selling, Crm, Consulting, Management, Customer Relationship Management, Account Management.

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