Michelle Johnson Email & Phone Number

Dallas, Tx, Us

As a Partner for Fortium Partners, the #1 provider of technology leadership, Michelle works with a range of public, privately held, and PE-backed clients. In interim, virtual, and fractional CIO roles, she enables companies to gain the most value possible from their technology functions. In her role, she delivers immediate, enterprise-wide impact especially through business transformation, purpose-driven turnarounds, and technology modernization programs.

Dallas, Texas

Executive Vice President & Chief Information Officer (2019 – 2023)Senior Vice President & Chief Information Officer (2016 – 2019)Established a reputation of formulating and delivering global technology strategies, leading a diverse global team of over 200 employees and vendor partners across both on and offshore models. - Spearheaded the transformation strategy and execution to modernize workflow, enable scale and address risk across master data management, procure-to-pay and prospect-to-cash value chains.- Revolutionized aging cash-flow systems by devising and implementing a multiyear invoice-to-cash roadmap, transitioning to a cloud-based architecture and consolidating eight disparate payment-collection and invoicing platforms to an enhanced ERP system.- Enhanced procurement efficiency by deploying a cloud-based platform, which increased visibility and facilitated iterative improvements, effectively managing 70% of expenditures previously handled outside the legacy system.- Developed and executed the enterprise’s inaugural data strategy, establishing data governance and cloud-based business intelligence platforms driving single version of truth, visibility and analysis tools.- Trusted member of senior executive leadership team, navigated the company through a V-shaped pandemic revenue decline of 90%, achieving full recovery over 12 months by adapting and scaling new operational models enterprise wide. - Achieved a 23% reduction in IT operational costs by accelerating the transition to an offshore support model.- Advanced the enterprise cybersecurity program, aligning with ISO 27001 and NIST (National Institute of Standards and Technology at the U.S. Department of Commerce) standards and consistently engaged with the Audit Committee, Risk Committee and Board of Directors.- Directed all technological due diligence, integration and ongoing support of merger, acquisitions and divesture transactions, including Transaction Service Agreements.

Dallas, Texas, United States

Established and led the inaugural unified technology discipline and digital services leadership across six independent companies of the business unit creating a total team of 75.- Fostered trusted advisor relationships across company presidents, executive peers and customers by deeply understanding their business models, recognizing constraints and strategically aligning IT initiatives with business goals. - Identified strategic business alignments to streamline operations and implemented roadmaps to simplify business execution and address technical risk.- Spearheaded the consolidation of three distinct, outdated order-to-cash platforms into a single modernized system that enhanced business scalability by eliminating aging and unsupported technologies.- Enhanced the management and performance of independent customer-facing digital service teams ensuring stable revenue and customer satisfaction.

Dallas, Texas, United States

Directed a dynamic IT department of more than 50 personnel along with vendor partners and internal business partners in updating a legacy multichannel application environment.- Elevated IT department standards and built a strong, trustworthy reputation among business partners through fostering relationships, maintaining transparency, and delivering high -quality execution. - Developed and launched an internationally recognized exhibitor service mobile application that significantly improved communication, issue resolution, freight tracking and visibility of event logistics.- Launched a cutting-edge eCommerce platform that transformed its contribution from a nominal amount to more than 15% of company revenue.- Introduced the organization’s first labor management platform, standardizing pay rules nationally across more than 40 locations and 150+ collective bargaining agreements, which facilitated scalability and enhanced both external and internal visibility of the company’s primary operating expense.- Implemented the inaugural travel and expense management system optimizing spend compliance and enhancing partnership negotiations, thereby increasing organizational efficiency. - Managed technological due diligence, integration and ongoing support for related to multiple merger, acquisitions and transactions with companies in logistics, audio visual, hospitality and agency service industries ensuring seamless integration and operational continuty.

Dallas, Texas, United States

Reporting to the Chief Executive Officer, defined, mobilized and led operating company’s CID strategy and execution in alignment with FedEx corporate’s Customer Data Management & Support initiative.

Dallas, Texas, United States

Led new Business Department of 50 in partnership with IT to design, build, deploy and support all field systems and infrastructure that served 20,000 team members in 1,700 centers.

Dallas, Texas, United States

Led team through pricing application national deployment and ongoing pricing and labor maintenance enhancements, serving 20,000 team members and 1,700 centers across six functional teams.

Kansas City, Missouri, United States

Delivered global strategic roadmaps, process redesign, operational workflows and system implementations across functional and technical disciplines for Fortune 500 clients.

Lenexa, Kansas, United States

At the Aerospace Electronic Systems, Business & General Aviation business unit, deployed software development maturity standards in accordance with Software Engineering Institute Capability Maturity Model (SEI-CMM) and assisted in functional data model requirements, design and definitions for sales and marketing data mart.

Iowa, United States

Drove effective purchasing and profitable sell through of up to $6M in annual department revenues in parallel with managing local retail store operations, sales teams and customer support.

Master Of Business Administration - Mba, Information Technology

Bachelor Of Science - Bs, Marketing/Economics