Michelle Lowe Email & Phone Number

Toronto, Canada Area

* Provided customer service for a high number of calls, emails and faxes per day, answered customer inquiries, answered sales and marketing inquiries, tracked orders, solved problems, entered purchase orders, provided pricing and product information, set up customer files, entered customer data, scanned and filed important documents and advised on company policies* Responsible for procuring orders to customers in a timely manner and guaranteeing a high level of customer service * Processed orders and booked delivery/pick up appointments with various customers including Canadian Tire, Walmart, Costco, Best Buy and Zellers using the online SPS Commerce, Retail Link, Commerce Hub and Qlogitek sites and via telephone * Communicated with vendors regarding back order availability, future inventory and special orders. * Directed calls to appropriate individuals and departments.* Guaranteed positive customer experiences and resolved all customer complaints, providing an elevated customer experience to generate a loyal customer base.* Developed reputation as an efficient service provider with high levels of accuracy.* Trained new employees by providing knowledge of specific tasks and policies.* Managed quality communication, customer support and product representation for each client* Worked closely with and provide service and information to other departments within the company and to the outside sales staff

* Processed calling card applications quickly and efficiently into the Bell database with a high level of accuracy