Assisting the National Sales Manager and Travel the World Sales Managers

National Administration Assistant for Sales, Marketing & Product.

• Providing support in coaching, mentoring, motivating, training and leading 7-8 team members to ensure the long term relationships with Suppliers, Partners and Customers.• Organisation of systems set up, team HR payroll management, rewards and recognition management and budgeting and expense management.• Supplier accounts reconciliations, query resolution, projects and customer service.• Ensuring the ongoing growth of team members as well as efficiencies in process… Show more • Providing support in coaching, mentoring, motivating, training and leading 7-8 team members to ensure the long term relationships with Suppliers, Partners and Customers.• Organisation of systems set up, team HR payroll management, rewards and recognition management and budgeting and expense management.• Supplier accounts reconciliations, query resolution, projects and customer service.• Ensuring the ongoing growth of team members as well as efficiencies in process improvements and developing team business plans and goals, contributing to the overall profitability of the company.• Weekly compiling and monthly reporting of individual team members KPI’s.• Monitoring and managing the delivery of Service Level Agreements between Selling Businesses and Hoteliers on a global basis and mediation to resolve pricing queries.Systems Used: Calypso, Kofax, Basware, Microsoft Office, Westpac Online, Western Union Foreign Exchange, Google Docs, Google Corporate Email, Concur Expense System, Talent 2 Payroll Team Management System. Show less

• Supplier accounts reconciliations, general ledger, query resolution and customer service.• Processing of international payments through Foreign Exchange Provider, Westpac and EFT.• Supplier accounts queries for Asia, Fiji, Pacific, Africa, India and Cruise bookings.• Processing of hotel credit applications.• Reception relief and Administration duties.

• Front desk Reception duties including greeting clients, answering incoming calls through PABX, sorting and franking of mail, courier bookings, general stationery purchasing, building access key register.• Purchasing and stock control of stationery including company letterhead, business cards, travel vouchers, travel itinerary covers, travel wallets and travel bags. Stock control of archived financial records stored offsite at Grace Records Management.• Organising and handling… Show more • Front desk Reception duties including greeting clients, answering incoming calls through PABX, sorting and franking of mail, courier bookings, general stationery purchasing, building access key register.• Purchasing and stock control of stationery including company letterhead, business cards, travel vouchers, travel itinerary covers, travel wallets and travel bags. Stock control of archived financial records stored offsite at Grace Records Management.• Organising and handling maintenance for all office equipment.• Assisting accounts in supplier query resolution and reconciling the client ledger.• Assisting Product Dept. with entering supplier information into Calypso system. Show less

• Checking and returning of signed contracts for hoteliers and ground operators.• Filing of contractual agreements and contract information.• Communication with global suppliers by email and phone regarding contracts.

• Secretarial duties involving confidential correspondence and reports, taking dictation, using a Dictaphone, minutes of executive meetings, diary management, catering for boardroom meetings, organising business travel arrangements on behalf of the Managing Director.• Returning of signed supplier contracts for USA, Hawaii, Canada, Fiji and Pacific hotels and ground operators which were contracted and rates negotiated by the Managing Director. Liaising with global suppliers by email and… Show more • Secretarial duties involving confidential correspondence and reports, taking dictation, using a Dictaphone, minutes of executive meetings, diary management, catering for boardroom meetings, organising business travel arrangements on behalf of the Managing Director.• Returning of signed supplier contracts for USA, Hawaii, Canada, Fiji and Pacific hotels and ground operators which were contracted and rates negotiated by the Managing Director. Liaising with global suppliers by email and phone to ensure that information obtained on their services were correctly inputted into in-house computer system.• Transcribing from Dictaphone all travel reports for international hotel inspections.• Handling of all confidential correspondence, especially during the period which the Managing Director was Chairman of the Australian Council of Tour Wholesalers (ACTW). Show less

• Producing advertising material, assisting with promotions at Travel Trade shows, controlling brochure distribution to retail travel agents.• Statistical reporting on travel agents sales performance.• Organisation of travel agents overseas educational trips.

• Telephone Sales for hotel reservations, amendments and quotes for hotels in Asia.• Providing accurate quotes for all products available and up-sell where possible.• Maintaining up to date product knowledge.• Use of Sabre/TIAS Airline Reservations System making airline reservations on behalf of retail travel agents.• Use of in-house Travel Reservations UNIX computer system (VENTANA) Venture Holidays. Key Achievements• Handled independently all bookings from retail… Show more • Telephone Sales for hotel reservations, amendments and quotes for hotels in Asia.• Providing accurate quotes for all products available and up-sell where possible.• Maintaining up to date product knowledge.• Use of Sabre/TIAS Airline Reservations System making airline reservations on behalf of retail travel agents.• Use of in-house Travel Reservations UNIX computer system (VENTANA) Venture Holidays. Key Achievements• Handled independently all bookings from retail travel agents for air and hotels for Asia destination. Show less

All aspects of Travel Reservations selling NZ and South Pacific Hotels to retail travel agents.Use of TIAS/Qantam Airline Reservations System making airline reservations and in-house system making hotel bookings on behalf of retail travel agents.

Special Interest Group Tours and Conventions.Obtaining hotel and airfare quotations for group travel movements.

Wholesale travel operations for the USA I.T. Hotel Programme.Sagem Telex Operator.Roneo machine operator.Accounts payable and receivable.Travel documentation.Domestic retail bookings for consumers, as Sound Travel.

European Operations Tour Consultant - Operating and controlling hotel & tour allotments for Ski Europe programme, Glenton Tours, Apex Leisure Hire and London/Athens hotel programme.Reservations Travel Consultant - Asia/America - Telephone sales for hotel & air reservations, amendments & quotes for the Asia & America programme.Providing accurate quotes for all products available & up-sell where possible.Maintaining up to date product knowledge.Use of Qantas booking system… Show more European Operations Tour Consultant - Operating and controlling hotel & tour allotments for Ski Europe programme, Glenton Tours, Apex Leisure Hire and London/Athens hotel programme.Reservations Travel Consultant - Asia/America - Telephone sales for hotel & air reservations, amendments & quotes for the Asia & America programme.Providing accurate quotes for all products available & up-sell where possible.Maintaining up to date product knowledge.Use of Qantas booking system QANTAM making airline reservations on behalf of retail travel agents.Telex Operator & Documentation ClerkSending telexes through to London head office for all hotel bookings made by retail travel agents.Packing of all travel wallets with airline tickets and travel vouchers & distributing by courier to retail travel agents, Show less