Michelle Peace Email and Phone Number

OED Marketing, 2006 to 2021 Office Manager• Manage external contacts for the executive principal leaders and keep track of periodic communication needed for priority contacts.• Orchestrate successful conferences, including associated travel for all speakers and attendees, facilities and support services.• Handle logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.• Manage administrative functions, including complex calendar management with focus on proper allocation of executive availability.• Accomplish special objectives and projects according to requests from board members. • Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving.• Executed tasks timely by managing projects within budget constraints for multi-faceted problems concerning executive.Sales Support Administrator• Utilize exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.• Evaluate suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.• Create e-mail marketing campaigns, maintain extensive literature and samples inventory for 13 manufacturers, and oversee day-to-day operations of furniture showroom.• Develop the content for the company's newly created website during a recent rebranding initiative.• Serve as the company representative and liaison for manufacturers, vendors and clients to ensure customer satisfaction and problem resolution.• Responsible for the procurement of all office equipment and company collateral in addition to securing vendors and managing contracts.• Set, enforce, and optimize internal policies to maintain efficiency and responsiveness to demands.

Took sabbatical from professional career to take care of ailing family members. Served as an advocate and became further educated on patient rights and legalities of healthcare. During this time functioned as the Secretary on the Board of the neighborhood’s Homeowner’s Association from 2003-2005 responsible for meeting minutes, event planning, and newsletter development. • Researched and self-educated contract law which resulted in $5,700 in cost savings after prevailing in two cases regarding fraudulent billing practices

Began as a collections specialist for the company’s newly created property management division, responsible for the collection of delinquent accounts receivables. Developed and managed policies for vendor contracts, liability insurance compliance and reviewed and advised on non-standard contract language. • Developed and implemented collection policies and procedures which resulted in the successful collection of over $200 thousand in past due rent• Designed a tenant service program to administer to 225 tenants resulting in improved communications and lower rate of tenant turnover• Created a positive tenant environment through the purchase of tenant appreciation gifts and promotional items, development and maintenance of tenant handbooks, and built and maintained a tenant contact database• Collaborated with the director of maintenance and various property managers to develop the building maintenance program resulting in improved response times and increased tenant satisfaction• Selected to lead the development team dedicated to the creation of a benchmarking satisfaction survey and subsequent action plans

Began as Administrative Assistant to the Director of the Fleet Department. Was responsible for fleet maintenance records, ensured follow-through of all scheduled maintenance of vehicles in 8 cities, responsible for tag, titling and insurance of all corporate cars and tour bus fleet, as well as making travel arrangements for Fleet management staff. Promoted to Office Manager and assisted Senior Vice President of Administration. Supervised mailroom personnel and receptionist, was responsible for all contract administration, lease administration for 8 corporate apartments, processed paperwork for and scheduled software training and processed appropriate paperwork, secured and supervised temporary employees, processed accounts payable, administered several service recognition programs and prepared hire/termination reports.