Michelle Roach Email & Phone Number

Chattanooga, Tennessee, United States

Oversees gathering of the necessary paperwork and documentation required for someone to apply for a loan.Carefully reviewing mortgage applications to confirm that all essential fields have been completed.Organizing additional application materials.Submitting applications on schedule.Worked with current loan programs such as Conventional Refinances and Purchases, Fannie Mae, Freddie Mack, FHA, etc.

Chattanooga, Tennessee, United States

Generated new leads through networking, cold calling, and client relationships.Cultivated relationships with key stakeholders through prospecting efforts.Provided exceptional customer service to foster client loyalty and satisfaction.Engaged in daily cold calls and networked with business prospects to verify pipeline sufficiency.Mastered sales techniques, including prospecting, proposal, exceptions, closing, follow-up and upsell. Researched potential customer markets thoroughly before beginning contact. Managed sales cycle from first contact to establish customer sale and maintain customer base, monitoring changes to customer account profiles.

Chattanooga, Tennessee, United States

Assistant manager in all aspects of lending procedures including; Loan origination, Collections, Process Bankruptcy and Suit paperworkApproves or disapproves loan applications based on merit and level of financial viability.Discussed Citizens Savings & Loan lending programs with prospective clients. Packages included loans for homes, business capitalization and automobile acquisition.Reviewed all submitted documents to make sure these are valid, updated and acceptable.Processed secondary and succeeding loan availments of existing clients who wish to increase the amount borrowed.Handled customer complaints and worked to have them resolved within a reasonable time frame.

Chattanooga, Tennessee, United States

Analyzes the financial viability of clients who seek to acquire loans for homes and businesses and determine if they qualify for Citizen Savings & Loan’s available lending programs.Conducted preliminary interviews with loan applicants.Gives recommendations to clients on the type of lending program they should avail including term and payment schedule.Reviews all loan documents and agreements to make sure these are all complete, valid and in accordance with the bank’s guidelines.