Michelle Smith Email & Phone Number

In my role as an Account Executive, I successfully generated and managed high-value client accounts, ensuring a strong focus on delivering exceptional customer satisfaction. I oversaw the entire sales cycle, from relationship development and needs assessment to presenting tailored solutions, consistently exceeding client expectations.I acted as a trusted advisor to clients and their workforce, fostering long-term partnerships and aligning services with their strategic goals. My keen attention to detail allowed me to maintain accurate and comprehensive client records within Salesforce, ensuring seamless communication and service delivery. I also implemented best practices for account management, which contributed to improved client experiences and satisfaction.

As an Account Manager, I built and maintained trusted, long-lasting relationships with client contacts and their teams, ensuring a deep understanding of their needs and objectives. I collaborated with various internal departments—including marketing, IT, finance, and customer support—to prioritize client needs and deliver exceptional service.I supported the sales team by providing detailed reports that maximized profits and identified upsell and cross-selling opportunities, contributing to overall revenue growth. My role also involved processing orders and maintaining accurate customer accounts within both Aptify and Salesforce, ensuring seamless account management and communication.Through my dedication to client satisfaction and effective collaboration, I played a key role in enhancing client experiences and driving organizational success.

In my role as a Sales Coordinator, I efficiently processed orders for the sales team, handling memberships, learning materials, and training fees to ensure timely delivery and client satisfaction. I served as the primary point of contact for two top clients, addressing their questions and concerns regarding membership and training programs.My proactive approach to client communication and problem-solving contributed to a smooth sales process and strengthened client relationships, ultimately supporting the team's overall success.

Chicago, Illinois

As a Partner Service Representative, I maintained in-depth knowledge of products, services, and partner processes to effectively address partner inquiries and provide exceptional support. I managed a detailed log of partner interactions within the member management system (Aptify), ensuring accurate records and efficient communication.I processed partner orders for memberships and learning materials, contributing to a seamless experience for our partners.

Greater Chicago Area