As the sole technical writer, I developed a proof of concept for an IoT case study repository website showcasing sample IoT case studies for a local government agency. I created a project brand to enhance stakeholder engagement, implemented standardized case study templates and established a case study production process.

Documented payment and issuer processing and program management solutions.Produced User Developer and Configuration/Customization Guides, API Documentation, Architecture Diagrams, and Quick Reference /Product Sheets in both online and PDF formats.Improved usability and consistency of REST API documentation and suggested enhancements after comparing with SOAP Web Services documentation.Awarded CEO Award for contributions to rebranding, creating global resources, and responsive templates/layouts for 30+ MadCap Flare projects using CSS, HTML, JavaScript, Bitbucket, Git and Jira.Built an internal documentation portal for Operational and Sales teams, managing requests via Jira Kanban Boards.Managed weekly documentation deployment on AWS using Bitbucket, Jenkins and Octopus.Updated documentation processes on MadCap Central and revamped the onboarding training website using Articulate to align with industry standards, such as Microsoft Manual of Style and Chicago Manual of Style.Monitoried Google Analytics to refine content based on user behaviour and traffic.Assisted the Technical Documentation Manager with leadership tasks, mentored junior technical writers and onboarded new technical writers.

Documented global public financial management software and SAAS solutions.Developed a scalable documentation strategy for a VPN-accessible Documentation Portal, improving stakeholder buy-in.Built the web-based documentation portal from scratch using MadCap Flare, CSS, HTML, and GitLab CI/CD.Created documentation processes and style guide aligned with company branding and Microsoft Manual of Style.Produced User Guides, Admin Guides, Configuration Guides, Online Help, and Video-Based Training.Integrated Google Analytics into the documentation portal to track user interactions and optimize content for better UX.

Documented Avaloq banking software and SaaS solutions in an agile (Kanban/Scrum) environment using MadCap Flare, CSS, HTML, Bitbucket, Confluence and Jira.Produced API documentation for SOAP and REST using Markdown, YAML and MadCap Flare.Created and reviewed developer guides, admin guides, configuration guides, release notes, API docs and online help.Advised Head of Technical Communication on agile practices and mentored junior technical writers.Developed an end-to-end agile process, peer review system and on-boarding process.Reduced the Payments team’s documentation backlog by 50% in eight months using Jira.Achieved Avaloq Certified Customization Professional certification in five weeks after completing Avaloq Developer training.

Sole technical writer for global digital transformation, data analytics, and asset integrity software, supporting multiple agile software engineering teams.Wrote and validated technical documentation for well integrity and corrosion engineering software using Adobe RoboHelp, integrated using SourceTree, Git, Maven, Jenkins and Nexus.Developed documentation process guidelines for user guides, admin guides, configuration guides, release notes, and integrated application help.Recorded documentation processes and guidelines in Confluence.Ensured consistency with company branding using CSS and HTML styling and aligned writing with the Microsoft Manual of Style.

Documented Interactive Petrophysics and Oilfield Data Manager solutions using Help and Manual and Git for two agile software teams. I improved the user experience by upgrading the help authoring system and integrated web-based help, along with PDF user guides, administration guides, release notes, and training materials while mentoring business analysts.

Sole technical writer for Oilfield Data Manager (ODM), documenting geological analysis for the software engineering team and creating technical testing documents, release notes, and online help using Adobe RoboHelp, HTML, and CSS.

Created documentation for a SQL-based data warehousing software solution, supervising support analysts and working closely with software engineers, including conducting a Training Needs Analysis (TNA) and developing technical training materials for user learning.

Supervised a team of five support analysts, providing performance feedback and overseeing desktop support for the business.

Managed a team of six training consultants, providing performance feedback while overseeing Microsoft training delivery to Oil & Gas industry clients.

Delivered Microsoft Training to Oil and Gas Industry clients as a consultant.