Michelle Bailey Email and Phone Number
Michelle Bailey work email
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Michelle Bailey personal email
I am a servant leader with more than 18 years of experience in team management, project implementation and client vendor relationship management, working with many Fortune 500 companies. I posses a wide range of experience, including team management, driving results, and developing subordinates and peers to reach the next level. As a Training and Quality manager, I delivered high retention rates, and ensured new agents were prepared for their position. I also created multiple training modules and job aids.From an operational perspective, I have experience in contract negotiation, call allocation models and workforce planning. I am a team player that champions execution, demonstrates time management, prioritization and follow through that exceeds customer expectations. I am passionate to innovate ways to, increase efficiency, maximize marketing strategies, and build teams devoted to increasing customer satisfaction and drive revenue through constant feedback and communication. During my Non Profit work, I added a number of new skills, such as blogging, book editing, cover design, and using social media to promote awareness of various issues.
Texas Reach Out Inc
View- Website:
- texasreachout.org
- Employees:
- 4
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Director Of Women'S ServicesTexas Reach Out Inc Mar 2022 - PresentAustin, Texas Metropolitan AreaResponsible for overseeing the Women's Ministry and Administration of Texas Reach Out. In the Women's Ministry, I shepherd women returning to society after incarceration. I provide counseling and guidance through the process, as well as ensure our women's homes are safe, sober, Jesus-loving environments. As an administrator, I coordinate the application process and manage all back-end processes. I also manage social media content and help identify and execute development.
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Founder And Ceo At Simply MeechiSimply Meechi Feb 2014 - Oct 2017San Antonio, Texas Area
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Pharmacy Benefit ManagerCvs Health Sep 2014 - Feb 2016San Antonio, Texas AreaDelivering world class customer service, and helping members understand what benefits they had available for their pharmacy plan. This position also required constant problem solving skills, to ensure members received their medications within their plan guidelines. -
Director Of People OperationsTgim Digital Publishing Oct 2012 - Dec 2014Joplin, Missouri, United StatesCreated key corporate policies, procedures, budgeting goals, and provided support building sale strategies, assumed responsibility as training manager, responsible for daily operations and achievement of all goals and expectation. Independently provided support services to satisfy the overall operational objectives of project execution, helps with project execution, interacts with team members and coordinators and clients. Met and exceed goals by developing new relationships through outside sales activities and community involvement in the marketplace, expanded upon existing relationships and delivered excellent customer service Helped implement a brand strategy and ensured adequately developed social media marketing campaigns to help grow brand recognition and protect the brand reputation.
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Director, OperationsNco Group Aug 2010 - Dec 2012Joplin, Missouri AreaDirected performance in core metrics and quality expectations for over 600 Agents, 5 Managers, and over 40 Supervisory personnel. Managed and developed call center support staff including Trainers, Quality Supervisors, and Quality Coaches. Evaluated team performance, identified overall performance trends, and implemented strategies to improve performance. Provided direct client and team level communication regarding project planning and implementation. Provided daily client communication regarding performance and quality number. Directed call center managers in key execution steps for performance improvement. Evaluated floor operations, coaching styles, and agent communications for multiple Production Managers. Inspected execution of action steps and commitments provided to clients to increase performance. Reviewed staffing plans for inbound call center operations to ensure all client metrics were met or exceeded. -
Sr Program ManagerNco Customer Management, Inc. Sep 2008 - Aug 2010Responsible for guiding teams to meet client performance objectives. Developed and implemented dynamic strategies for continuous improvement in Customer Satisfaction scores and improved Sales Performance with a focus on key tactics that would meet and exceed Customer Satisfaction while decreasing client cost through higher efficiency. Led implementation of new programs and campaigns, including overall project management, working with diverse teams to ensure proper implementation of desktop software, telephony requirements, staffing and workforce needs, and training implementation and execution. -
Training And Quality ManagerNco Customer Management, Inc. Sep 2005 - Aug 2009Houston, Texas AreaResponsible for directing training and quality process for over 400 front line agents, 40 supervisors and 5 department managers. Developed needed curriculum in accordance with client culture and guidelines, and adapting client training material from a face to face retail focus to phone interactions. Developed and conducted various leadership and development training as needed for Trainers, Managers, Supervisors and front line agents. 12 Direct Reports, responsible for evaluation of trainers, quality coaches, and training material review and development.
Michelle Bailey Skills
Michelle Bailey Education Details
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Speech Communications And English -
Samuel Clemens High SchoolHonors/Regents High School/Secondary Diploma Program -
Religion/Religious Studies
Frequently Asked Questions about Michelle Bailey
What company does Michelle Bailey work for?
Michelle Bailey works for Texas Reach Out Inc
What is Michelle Bailey's role at the current company?
Michelle Bailey's current role is Servant Leader, Director, Advisor.
What is Michelle Bailey's email address?
Michelle Bailey's email address is mi****@****oup.com
What schools did Michelle Bailey attend?
Michelle Bailey attended National American University, The University Of Texas At San Antonio, Samuel Clemens High School, Liberty University.
What are some of Michelle Bailey's interests?
Michelle Bailey has interest in Civil Rights And Social Action, Children, Education, Economic Empowerment.
What skills is Michelle Bailey known for?
Michelle Bailey has skills like Call Centers, Training, Leadership, Customer Satisfaction, Management, Process Improvement, Vendor Management, Program Management, Coaching, Team Leadership, Team Building, Customer Experience.
Who are Michelle Bailey's colleagues?
Michelle Bailey's colleagues are Magarita Pena.
Not the Michelle Bailey you were looking for?
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Michelle Bailey
I Am Convinced That Nothing We Do Is More Important Than Hiring And Developing People. - Lawrence BossidyGreater Pittsburgh Region4whitecap.com, tube-mac.com, cor-tech.net, br-automation.com -
Michelle Bailey
Charlottesville, Va2advisory.com, eab.com -
Michelle Bailey
Raleigh, Nc5mc.duke.edu, duke.edu, incresearch.com, incresearch.com, syneoshealth.com -
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Michelle Bailey
Hopkinton, Ma4451research.com, idc.com, witi.com, corp.witi.com2 +161759XXXXX
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