Michelle Bernard Email & Phone Number

Lewisville, Texas, Us

Blue Bell, Pennsylvania, Us

Responsible for national client relationship management for a portfolio valued at over $100 million in revenue with customers including one of the largest online retailers and National Facility Management Channel Partners. Develop senior level client partnerships. Create strategic account plans and drive tactical alignment within the organization to drive increased sales and client satisfaction. Execute RFPs valued up to $50 million for favorable results. Conduct business reviews and customer meetings. Create and execute internal implementation plans for seamless transitions and portfolio program updates. Provide conflict mediation to resolve issues. Serve as the primary point of contact for all customer needs including sales, operations, billing and customer service. Lead and develop direct report supporting account coordination. • Grew client sales from infancy to Company’s largest direct client relationship through consistent account management, aligning with client expectations and continual process improvement.• Achieved and exceeded annual goals set at $12 million + year over year from 2018 to present.• Maintained year over year client retention rate greater than 95%.• President’s Club recognition, 2020 and 2021

Smithfield, Virginia, Us

Provided leadership in training, recruitment and safety initiatives for the Direct Store Delivery (DSD) division made up of 650+ employees. Focused on identifying gaps and opportunities in the aforementioned areas and collaborating with key stakeholders to develop effective improvement approaches through the measurement, analysis, and monitoring the performance of these functions. Outputs included analytical evaluation of processes, collaborative cross-functional improvement strategies, training materials, schedules, and reporting infrastructure that enables the transformation of corporate objectives into tangible results. Led numerous programs designed to strengthen the skills and knowledge of the entire DSD team from key leaders to frontline employees. Worked collectively with senior leadership as an influential leader, to change the safety culture within DSD. Coached, developed and led the DSD Recruitment team of 4 individuals to effectively manage staffing initiatives.• Created and implemented the New Hire training program for Route Salespeople.• Constructed and oversaw Management Trainee program designed to build long term bench strength of future leaders. • Oversaw succession planning process to create bench strength for management roles.• Partnered with Human Resources to develop a plan focused on companywide training of management employees within their 1st 90 days. • Oversaw DSD safety program with emphasis in policy/process development, employee education, coaching, and KPI management.• Identified and partnered with outside vendors to improve driver safety including in dash camera systems and Train the Trainer education of Smith System Defensive Driving program. Oversaw and participated in the training of all leaders and front-line employees. • Partnered with marketing department to rebrand the DSD organization. The project included developing concepts and supporting the creation of 1st class recruitment and customer educational videos.

Paris, Issy-Les-Moulineaux, Fr

Tasked with developing and executing the Start Up initiative of Retail 5 gallon bottled water to targeted Regional and Independent Retail Grocery Chains over 5 state territory. Accounts calls include Jewel, Roundy's, Woodman's, Piggly Wiggly Mid-West, Tony's Finer Foods, Cermak Produce, Angelo Caputos, etc. Develop strategic account customer plans and presentations focused on full line selling to buyers. Conduct sales calls to secure new business and continued development/execution of existing accounts through customer business reviews. Manage all aspects of New Business Start Up including managing trade spend, performing cold calls, inventory management, and training Route Sales Representatives on account management.• Exceeded 2011 Revenue goal 161% by conducting sales calls to secure new business and continued development/execution of existing accounts through customer business reviews. • Manage all aspects of New Business Start Up including trade spend execution, performing cold calls, overseeing merchandising standards, procurement of merchandising equipment, inventory management, store level audits and training of Route Sales Representatives on account management and merchandising execution.• Ranked in Top 25% for new customer acquisitions.

Paris, Issy-Les-Moulineaux, Fr

Second in Command Operations/Sales Manager for a 100+ route business spanning 5 states. Primary responsibilities included Leading and Developing a team of six focused on customer service and route productivity/operational efficiency including employee work-withs, training, and performance evaluations; leading Service Key Performance Indicators through education and development of strong service culture with leadership and front line employees. Directed and Coordinated people resources to ensure daily execution of all routes sales activities.• Led Service team to #2 Rank Nationally for Service in 2008 and 2009. Drove results by focusing on executing service basics, development and alignment of the Service Team, and analysis of performance indicators for improvement.• Managed Mid-West operations roll out of 2009 Route Restructuring Project which led to stronger route productivity and company cost savings of 15%.• Built 3rd party Filtration Start-Up Process in 2008 and was the local lead on establishing filtration business internally in 2009. Work included the development and education of service guidelines, coordination of work through the Service Team, creation of delivery calendar, and supporting all operational needs leading to the evolution of a new multi-million dollar revenue stream.• Asked to duplicate Mid-West team’s performance in other regions across the US. As the leading Regional Service Manager, established and replicated Mid-West Service Standards in Mid-Atlantic, New Jersey and Philadelphia Zones through Service Leader development, leadership/frontline education, and quantitative data analysis and KPI focus.

Paris, Issy-Les-Moulineaux, Fr

Responsibilities included recruitment, selection, and training for 150+ employees (primarily route sales and direct sales); collaborated cross functionally with leaders to identify staffing level needs and develop strategies to meet needs; created plans for continuous development, sales training, and team development of employees and leaders; facilitated preventative safety training; ensured execution of accident reviews by safety committee; managed return to work program for Workers Compensation employees; performed claims management with 3rd party insurance company; facilitated succession planning and leadership development including continuous change initiatives; built and managed financial budgets for staffing, training and safety needs including Worker’s Compensation; analyzed staffing, retention and Worker’s Compensation KPI performance and developed strategies for improvement.• Built and managed financial budgets for staffing, training and safety needs including Worker’s Compensation.• Developed and led a Hiring Coordinator to execute route sales and direct sales hiring process reducing time to fill open positions.• Established and Led Mid-West Safety Program including preventative safety training, incentive programs, proper execution of accident reviews by safety committee, return to work program for Workers Compensation, claims management with 3rd party insurance reducing injuries by 25% and minimizing Company risk.• Coordinated and oversaw monthly frontline employee meetings including business updates, development, and team building.• Primary market trainer for leadership development programs, team building exercises, and other internal development programs.• Member of a National Team focused on problem solving Route Sales retention issue which led to the development of new Company wide standards for selection, training, and New Hire operations standards. Performed root cause analysis to identify correlations between hours worked and retention.

Paris, Issy-Les-Moulineaux, Fr

Executed operational process improvement procedures including inventory management, planning and reconciliation, warehouse/ supply chain efficiency including performing cycle times, and safety processes for Illinois, Ohio, and Indiana; initiated claim management; created inventory control and reduction programs; coordinated operational needs including fleet and product supply; and drove route restructuring.• Influential leader through initial start up phase of the Chicago Market in 2001. Worked with other market leaders on all aspects of the business to launch strategies, policies and culture. • Presented initial communication roll out to employees of an acquired company in Ohio. Evaluated leaders for cultural and job fit. Oversaw route restructuring effort to combine newly acquired and existing customer base to reduce redundancy.• Oversaw multiple acquired facilities during the integration of an $86 million dollar acquisition. Acted as company ambassador and communication liaison with acquisition employees. • Member of strategic team for Illinois Acquisition tasked with brainstorming execution processes, developing implementation timelines, and overseeing their realization in facilities. Scope included Gap Analysis on facility alignment, Go to Market Brand alignment and strategy, and evaluation of acquired Leadership team.• Actively involved in 2 successful teamster union de-certifications within a 3 month period.

Purchase, New York, Us

Hired and supervised a team of 13 route sales representatives (responsible for $7 million in annual sales), planned, executed, and exceeded weekly/ monthly volume targets; managed and analyzed KPI performance including product waste, new product execution and store level space to sales. Forecasted sales goals and developed strategic plans to reach revenue targets. Managed team performance through employee work-withs, training and performance reviews. Called on Regional Managers and Store Managers to sell in National initiatives and Holiday displays. Performed district and store level business reviews with the intention of up selling additional displays. Facilitated and presented monthly sales and distribution meetings. Worked cross functionally with warehouse to plan distribution center’s inventory needs, managed route sales inventory levels and end of month reconciliation.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, International Business