Michelle Ceriani Email & Phone Number

United States

As a luxury travel concierge, I provide personalized and expert-level assistance to clients who own over $1 million in assets. My main focus is to design, curate, and book exceptional trips both locally and globally. I stay up-to-date with the latest itineraries, hotels, resorts, villas, rentals, entertainment options, chauffeured transportation services, airlines, excursions, cruises, amenities, weather conditions, and geographical and cultural information. By consistently exceeding client expectations, I aim to elevate their travel experiences to new heights.Here are some key highlights of my experience:- Developed and delivered innovative loyalty solutions that drive customer growth, retention, and engagement for clients.- Provided personalized research, analysis, and recommendations based on clients' requests and needs, including transportation options, shopping locations, dining recommendations, thoughtful gifts, resort packages, unique lesser-known experiences, and accommodation suggestions.- Organized and coordinated various exclusive experiences such as private chef cooking classes, culinary dining experiences, glamping trips, safaris, and wellness/yoga retreats.- Offered assistance to clients in tracking and redeeming reward points for mileage, airfare, cruises, luxury hotels, safaris, Michelin fine dining, private charters (excursions, planes, helicopters, yachts), luxury shopping, sporting events, concerts, Broadway entertainment, and other unique experiences.- Maintained excellent records, communication, and availability to promptly attend to clients' queries and ensure their satisfaction.- Suggested and successfully implemented a Dufl and Wireless travel bundle for frequent and business travelers, providing them with added convenience and benefits.In summary, I take pride in providing exceptional luxury travel concierge services, consistently exceeding client expectations, and delivering unforgettable travel experiences.

Experience Description:During my tenure, I had the opportunity to endorse and promote industry-best cruises and land resort hotels to clients. I was dedicated to researching and recommending the top promotional offers and destinations available in the market. Here are some key responsibilities and achievements from my experience:- Secured airfare, vehicle rentals, entertainment options, tours, lodging, and fine dining reservations for clients, ensuring a seamless and enjoyable travel experience.- Educated clients on travel documentation requirements, providing them with the necessary information and guidance to ensure a smooth journey.- Provided destination-centric advice and recommendations to clients, helping them to make informed decisions and maximize their travel experiences.- Stayed up-to-date with the latest trends and offerings in the travel industry, enabling me to offer the most relevant and exciting options to clients.- Maintained strong relationships with cruise lines, resort hotels, airlines, and other travel service providers, allowing me to negotiate exclusive deals and perks for clients.- Actively monitored and communicated promotional offers and discounts to clients, ensuring that they had access to the best deals available.- Demonstrated exceptional customer service and attention to detail, consistently exceeding client expectations and creating memorable travel experiences.In summary, my experience in the travel industry involved endorsing and promoting cruises and land resort hotels, researching and recommending top destinations and promotional offers, securing various travel arrangements, educating clients on travel documentation requirements, and providing destination-centric advice. I take pride in delivering exceptional customer service and helping clients create unforgettable travel memories.

Arizona, United States

In my role as a Juice Bar restaurant manager, I performed a wide range of duties to ensure the smooth operation and success of the business. - Executed daily opening and closing operations, meticulously managing cash and credit card reports to maintain accurate records. Additionally, I completed quarterly tax reporting to ensure compliance with financial regulations.- As a skilled negotiator, I successfully negotiated vendor pricing to secure the best deals and optimize profitability for the [Juice Bar](https://www.google.com/search?q=Juice%20Bar). Efficient inventory management was a key focus, ensuring the availability of ingredients while minimizing waste and costs.- To drive sales and enhance customer engagement, I coordinated and organized vendor product promotional events. These events not only increased revenue but also created a buzz around the Juice Bar, attracting new customers and keeping existing ones engaged.- Staff management was a crucial aspect of my role. I recruited and supervised a team of dedicated employees, ensuring their training in brand values, inventory control, product knowledge, and the use of the point-of-sale (POS) system. This comprehensive training enabled them to deliver exceptional customer service while maintaining operational efficiency.- I took pride in maintaining a positive work environment, fostering teamwork, and promoting a culture of continuous improvement. I provided ongoing support and guidance to my staff, facilitating their professional growth and ensuring their job satisfaction.- Attention to detail and organizational skills were paramount in managing the overall operations of the Juice Bar. From overseeing daily tasks to monitoring inventory levels and analyzing sales data, I ensured that the business ran smoothly and efficiently.

Airline Operations

In Progress, Psychology