Michelle Fleming Email & Phone Number

El Cajon, California, United States

Commended by executive leadership for increasing value of consulting services, creating winning proposals bringing in millions of dollars, fording long-term positive client relationships, increasing contract rates, streamlining invoicing, and enhancing operations. Lead development and implementation of program improvements for over 100 consulting projects. Develop metrics and reporting mechanisms, improve standard operating procedures, assess progress against objectives, and provide data-driven insights. Foster strong relationships with executives, department heads, team members, and clients to execute strategies, ensure clear communication, manage expectations, develop project scope, and provide quality assurance on deliverables.Maintain comprehensive program documentation, collaborate on smooth transitions and adoption of new processes.Guide client engagements, schedule and manage meetings and master project calendars, create proposals, contracts, and modifications based on RFPs and client needs, manage budgets, and address and resolve any escalated client issues.Partner with legal, government, and community associates in development and launch of new nation-wide affordable housing services.Lead efforts to identify and mitigate risks while implementing strategies to minimize disruptions and maintain program momentum.

El Cajon, California, United States

Managed development and launch of a new billing process. Worked across departments to audit previous processes, identified redundancies and areas of improvement, developed new standard operating procedures, trained team members on new procedures. Reduced billing turnaround time from 14 days to 2 days. Increased revenue by 25% ensuring accurate invoicing.Coordinated transition of over 100 projects to new project management and accounting software. Led weekly meetings with stakeholders to discuss best strategies for data transfer and incorporation. Increased accuracy of information from 60% to 95%.Spearheaded improvements to project operations and communication. Created new templates for proposals and contracts, streamlined data collection, and trained the team on use of new tools. Recognized by executive leadership for building out organized processes with positive impacts on internal operations, turnaround times, and client satisfaction.

San Diego, California, United States

Developed and delivered curriculum for middle school students in both virtual and in-person environments; taught and engaged with students with diverse populations, including wide array of ages, races, learning abilities, and socioeconomic backgrounds. Commended by organizational leadership for establishing trust and rapport with students to overcome cultural differences, focusing curriculum and learning approach to meet students' specific needs, and championing critical thinking, collaborative skills, and leadership among classrooms. Ensured curriculum met standards and student expected learning outcomes, created engaging, up-to-date, and informative lessons, and developed unique instructional strategies and structures to engage demographics. Responsible for editing, building, and maintaining courses, guides, and lesson plans, researched and selected all textbooks, articles, and supportive materials for use in class, and worked with other faculty to enhance historical curriculum.Partnered with other instructors to revamp classroom curriculum to reflect cultural diversity of student population, developed lessons that addressed cultural practices, food, family, and religions, eliminated outdated topics, and ensured compliance with educational standards while introducing new interactive activities.

San Diego, California, United States

Led transition to distance learning during Covid-19-related school closures, developed and facilitated modifications to curriculum and teaching approach, and leveraged e-learning formats like Google Classroom to increase student engagement. Served as Faculty Advisor for Gender and Sexualities Alliance aimed at creating a safe and brave space for our LGBTQ+ students, developed and delivered lessons on LGBTQIA topics, and oversaw student projects to create informational materials about LGBTQIA culture to distribute campus-wide.Served as resource to students by answering questions regarding academic, career, personal, and crisis counseling, school requirements, and interpreting education program regulations or benefit requirements; recognized by peers for creating a welcoming, student-focused environment.Served as a liaison to other campus entities, including Student Success, Counseling, and Academic Department leaders, attended meetings to develop academic action items and timeline, connected students with escalated support, and leveraged campus network to promote events, workshops, and support communities.

San Diego, California, United States

Successfully owned and operated arts and instruction studio providing art, yoga, and mindfulness classes; responsible for business planning and marketing, day-to-day business operations, and development and management of employees.Secured 90% approval rating for all classes, garnered strong number of return students, and consistently sold-out classes while building long waitlists. Created class schedules for studios, utilized customer feedback, enrolment figures, and return client metrics to optimize offerings, and introduced new and innovative classes that improved overall revenue. Managed operations budget, recorded and tracked monthly expenditures, optimized spend based on impact and ROI, and worked with vendors to negotiate improved terms; maintained profitable operations, continually grew educational offerings, and expanded classes to 4 new cities. Partnered with technology, business operations, HR, and event vendors in development and launch of new solutions, led communications, and presented escalated issues; ensured partners exceeded standards and adhered to documented processes, and built long-term relationships that secured favorable terms and conditions. Secured new partnerships with local schools, identified ideal partners and key decision makers, developed after school programming, and created marketing to engage new clientele; established new and steady revenue stream, secured long-term contracts, and upsold programming to individuals.

San Diego, California, United States

Oversaw operations and management of luxury vacation rental properties; managed daily operations and guest relations for all properties, conducted regular property inspections, and served as Interior Designer and Construction Manager on refurbishment projects. Led property maintenance, repair, and improvement projects, developed scope of work and timelines, solicited and vetted contractor bids, and oversaw progress until completion; cut project turnaround time in half, lowered expenses for property owners, and enhanced property value. Partnered with Construction, HVAC, Landscaping, Janitorial, and Insurance vendors in development and execution of services, led communications and accountability, and presented escalated issues; ensured partners met and exceeded quality standards and developed efficient processes.Led coordination and management of projects for custom interior design company serving high-end residential customers; partnered directly with clients by spearheading project design and quoting process and oversaw progress of product development and installation. Recognized by clients for creating beautiful and welcoming spaces, forging strong working relationships with dependability, strong work ethic, communication, and organization, and maintaining project budgets and timelines. Oversaw commercial bids and proposals, reached out to clients to gather additional details, collected blueprints to confirm specs, worked with vendors to design custom furnishing and fixtures; conducted design presentations to clients, reviewed layouts, and provided mockups and sketches of designs. Managed installation projects onsite, collaborated with subcontractors to outline detailed designs, measurements, and layouts to develop total understanding by all involved; able to develop and implement successful installation plans that provide on time delivery to client while ensuring total satisfaction.

Las Vegas, Nv

Coordinated and managed projects for custom interior design company serving high-end residential and hospitality customers, including MGM and Wynn casinos; partnered directly with new and existing clients by spearheading project design and quoting process, and oversaw progress of product development and installation. Recognized by clients for creating beautiful and welcoming spaces, forging strong working relationships with dependability, strong work ethic, communication, and organization, and maintaining project budgets and timelines. Managed projects by finalizing all client specs, ensuring correct inventory, tracking orders and shipments, and coordinating with installation team on all logistics; contributions improved total client satisfaction, and increased sales and return business. Oversaw commercial bids and proposals, reached out to clients to gather additional details, collected blueprints to confirm specs, and worked with vendors to design custom furnishing and fixtures; conducted design presentations to clients, reviewed layouts, and provided mockups and sketches of proposed final projects. Managed installation projects onsite, collaborated with subcontractors to outline detailed designs, measurements, and layouts to develop total understanding by all involved; able to develop and implement successful installation plans that provide on time delivery to client while ensuring total satisfaction.

Pittsburgh, Pennsylvania, United States

Prepared and organized group tours, Café and museum program reservations, and the docents’ monthly schedules. Promoted and sold memberships and current and upcoming site-wide events and programs. Coordinated inquiries and scheduling of onsite programs such as tours and lectures.Directed patrons to key parts of site such as exhibitions, restrooms, The Frick Art Museum and other facilities. Answered the main phone line, provided site-specific information, recorded the monthly phone greeting. Opened and closed admissions registers, reconciled and created deposits, and prepared financial reports.

Beverly Hills, California, United States

Coordinated and managed projects for custom interior design company serving high-end residential and hospitality customers globally; partnered directly with new and existing clients by spearheading project design and management, and oversaw progress of product development and installation. Recognized by executive leadership, team members, and clients for exceptional management and interpersonal skills, creating beautiful and welcoming spaces, maintaining project timelines, and forging strong working relationships with dependability, vigorous work ethic, and communication. Managed projects by finalizing all purchase orders and design specifications, ensuring correct inventory, tracking orders and shipments, and coordinating with installation and construction teams on all logistics; contributions improved total client satisfaction, and increased sales and return business. Communicated effectively with clients in Beverly Hills, Santa Monica, Brentwood, and Anguilla to gather additional details, collected materials for FF&E, and worked with vendors to design custom furnishing and fixtures; conducted design presentations to clients, reviewed layouts, and provided mockups and sketches of proposed final projects. Managed installation and construction projects onsite, collaborated with subcontractors to outline detailed designs, measurements, and layouts to develop total understanding by all involved; able to develop and implement successful installation plans and timelines that provided on time delivery to client while ensuring total satisfaction.

Bachelor Of Arts - Ba, Art History, Criticism And Conservation

Master Of Education - Med, Education

Master'S Degree, Interior Design