Michelle Green Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Cambridge, Massachusetts, United States

- Manage a book of business containing 300-350 accounts- Leverage data analytics tools as a means to drive solutions-based upselling & cross-selling- Build relationships with stakeholders by educating restaurant owners on industry trends and leveraging data to make business decisions- Work cross-functionally to navigate ambiguous customer issues, prevent churn, and strategize get-well plans

Boston, Massachusetts

- Manage a book of business containing 300-350 accounts- Leverage data analytics tools as a means to drive solutions-based upselling & cross-selling- Build relationships with stakeholders by educating restaurant owners on industry trends and leveraging data to make business decisions- Work cross-functionally to navigate ambiguous customer issues, prevent churn, and strategize get-well plans

Boston, Ma

- Managed Case queue comprised of reactive issues and churn threats- Owned issue resolution, technical/other escalation management, and face of the company for customer communications- Covered open portfolios and trained, ramped, and transitioned accounts to new team members

● Authored 5 articles hosted on the Huffington Post website● Conducted independent research through surveys on prospective story topics

Boston, Ma

● Developed and executed marketing strategy, engagement campaigns, and brand standards, including voice, tone, and style, for suite of mobile test-prep apps with over 1.5 million downloads● Created marketing collateral consisting of ebooks, landing pages, newsletters, one pagers, and infographics● Collaborated with graphic designers, CRM developers, and sales team to bring marketing materials to life● Wrote, edited, and proofread copy for email campaigns, webpage, and marketing collateral● Developed and executed social media strategy through posting to the company’s accounts

Keene State College Alumni Center

● Authored articles, both individually and with other staff writers, hosted on official Keene State College marketing materials● Created content tailored toward Keene State College alumni, such as student profiles, local current events, and community involvement● Selected as student representative responsible for contributing to the strategic direction of Keene State College Marketing and Communications

Keene State College

● Directed, organized, and facilitated a venture capitalist panel for 10 local high school entrepreneurs● Secured $5,000 in capital for students’ businesses through events and networking within the community ● Trained entrepreneurs in various business skills (e.g. public speaking) to ensure their future success● Developed and distributed marketing collateral

Keene, Nh

Londonderry, Nh

Seville, Spain

Worked with a ten year old girl to increase proficiency in both the English language and the American culture. Also navigated the language barrier between myself and her parents, as they did not speak any English.

Bachelor'S Degree, Communication, General; Spanish

Activities and Societies: Morris-August Honors Program, Dance Team

High School Diploma