Senior Federal Disability Case Manager
Current• Assessing & managing complex cases related to federal disability retirement claims• Giving expert guidance and case management to clients seeking federal disability retirement benefits• Managing high-volume communications with consistent empathy and compassion, verbal and written• Assisting clients with overcoming obstacles and cultivating a positive mindset as they leave behind one career and transition to another• Conducting in-depth reviews of medical records, witness statements, and other evidence to support claims for disability retirement benefits• Communicating regularly with clients to provide updates on the status of their claims and answer any questions they may have• Collaborating with medical professionals, government agencies, and other key stakeholders to build strong cases for disability claims• Providing mentorship and guidance to junior case managers, helping to develop their skills and improve their overall performance• Maintaining detailed records of all case-related activities and ensuring that all deadlines and other requirements are met in a timely manner