Michelle Jackson Email & Phone Number

Fremont, California, United States

Quality Management Systems - "QMS" is my main focus

Fremont, California, United States

Managing a large team of quality inspectors and leaders helping to improve quality within our organization while helping each team member achieve their own professional goals.

Scotts Valley, Ca

•Successfully led the company to recertification of ISO 9001:2008 & 13485 by driving and maintaining quality system requirements, such as CAPAs, process audits, PFMEA identification and awareness. •Implemented and maintained 5S and safety program throughout several factory buildings simultaneously, by providing incentives and leadership training. Improving factory wide manufacturing processes by 80%, as well as non manufacturing cost savings over $40,000 annually, cutting down waste and increasing productivity.•Led document control team, turning a 95% paper driven department down to 30% within a six month period. •Implemented a Manufacturing Process Instruction program striving to improve product quality.•Planning and agenda manager of Quality and document control communications meetings.•Managed Returned Materials (RMA) program, improving organization and planning of RMA production days on hand. Led the MRB team by identifying and tracking trends, driving Material Review Board process and implementing corrective action where necessary resulting in a dramatic 70% decrease in RMA returns.

Fremont

•Manager of Customer/Supplier Returned Goods Program, and supervision of staff. •Plan and prepare production schedules by creating master schedule to establish sequence and lead time of each operation assuring material and services are delivered on schedule.•Investigated and resolved a wide-array of customer complaints and inquires, ensuring highest level of satisfaction.•Directed Vendor Managed Inventory Program, ensuring obsolete and down rev material were identified and returned with proper documentation to reduce internal inventory liability and prevent misuse within the manufacturing process.•Implemented new product introduction, ensuring customer expectations across all members of the Customer focus group internally, guiding weekly meetings, and managing open tasks until completion. •Develop and maintain supply chain; securing favorable terms and continuing cost reductions by writing technical bid proposals. Purchased a full range of electronic materials based on customer approved suppliers listing guided by Engineering approved Drawings and bills of materials.

Respected Manager with excellent interpersonal skills with the ability to direct and motivate personnel in high stress environments, keeping focus on cost management without sacrificing internal and external relationships. Areas of expertise:Project ManagementProduct/Process Quality Auditor -ISO 9001:2000 / 13485 / 14001 and FDA CFR820Customer EDI ProgramsReport analysis/Risk ManagementCustomer advocacy and relations ManagementTraining of Personel and/or Customers of Process and Product changesLeadership/Supervision and Support of Management TeamsOperations & ProductionAt Kimball Electronics I Supervise customer operations team members and other staff member’s related to specific customer projects and customers. Tasks consist of customer reporting functions including; EDI program management, forecast and Quality reporting. This environment is in high demand with a large international customer base. Together as a team we have been sucessful keeping focus on the customer ensuring needs are met and communicated within the organization. This communication is key to the business relationship as satisfaction is above all.Other functions include training of personnel specific to quality management, as a collective team Kimball revised its processes and procedures resulting in accreditation and certification. As Senior ISO leader a secondary function was to support the management representative during all ISO, FDA and Customer audits conducted.

As the ISO auditor I managed the implementation of written processes and procedures throughout the company, specifically in relation to ISO 9001:2000, 13485 and FDA CFR820 requirements. Creating and leading teams throughout each department our organization was able to achieve Certification and registration accreditation through the FDA. As internal auditor I would conduct weekly audits of the quality system as well as external supplier auditing as required. Through team building exercises, I was able to create a fun, energetic and enjoyable method of involvement without the dry stigma of process and procedure writing.

Specialized customer related services, including data entry of all customer orders, account maintenance and reporting for all departmental meetings and other duties as directed by the Customer Service Manager. Responsibilities:•Customer order data entry.•Management of all customer related shipments.•Reporting of all on time delivery issues.•Support of the General manager as required.•Support to other departments as requested, including production, RMA, quality, accounting and marketing.

Solving and investigating customers complex requests, supporting field service personnel. Handling all customer complaints or security issues. Providing support and advice on products and services upon customer requests. Organized and reduced customer RMA turn around times by incorporating return repairs into production schedules. Resolving missing materials and documentation improving monthly revenues and mitigating customer product loss. Developed customer service standards, policies and procedures incorporating cross training throughout factory resulting in better communication and understanding.