Michelle Smith, Mba, Pmp, Pmi-Acp Email & Phone Number

Remote

Leading a portfolio of programs supporting the Veterans Affairs Business Unit - including the Lighthouse (VA API) program, VES programs, and several other programs driving HCD and innovative solutions in support of Veterans.● Responsible for the Developer Experience Portfolio which consists of Lighthouse (VA APIs, API Platform, Developer Hub), Enterprise Event Bus, Portfolio Research, UI UX Modernization, etc.● Manages relationships across multiple Primes and customers across the VA OI&T and OCTO-DE organizations● Responsible for subset of the overall VA BU that contains approximately 100 FTEs and 18 Ad Hoc managed subcontractors● Directly manages program and project managers providing mentoring, guidance and direction to ensure strategic and financial targets are exceeded● Drives organic growth across portfolio of programs and actively develops and manages resource risk mitigation plans● Ensures contract compliance and oversees contractual obligations across portfolio, driving and managing contract modifications● Strategically reviews and actively participates in pricing for new contracts to ensure that margins are achievable and financials are favorable to Ad Hoc

● Acted as strategic and operational leader for VA Lighthouse program (46 FTE + 18 subcontractors managed by AH) and the Platform Spike Teams (40+FTEs) ensuring customer satisfaction, overseeing delivery metrics, setting expectations and ensuring positive outcomes● Drove organic growth on the program broadening and deepening support to VA● Increased collaboration with Prime and significantly reduced program turnover● Managed finances, budget alignment and resource allocation● Responsible for Client Management, Program Vision, and Client Success Roadmap● Managed Risk and Opportunities to ensure mitigations and opportunity exploitation plans are in place and being executed● Ensured contract compliance and oversees contractual obligations● Directly managed cross functional program leadership team, providing direct guidance and setting Ad Hoc program strategy

● Head of the PMO for BAES F-35 Sustainment, responsible for the establishment of the PMO, Program Management and Business Operations Management personnel and processes● Developed and executed Program Management strategy and initiatives with an emphasis on maximizing profit and reducing risk across programs● Responsible for leading the strategic transformation from being UK led to being established as a standalone fully functional PMO in the US● Established the quality of the Management System (structure, repeatable and effective processes) resulting in the first ISO Quality Certification for our location● Responsible for leading the incorporation of contract incentives which have resulted in the highest margin in program history● Managed a robust Risk and Opportunity process ensuring the escalation of program risks and opportunities and the development and execution of mitigation and exploitation plans● Responsible for training and development of Program Management team to ensure capability across all areas of PM and increasing business acumen of operational managers● Responsible for quality and governance of Program Management organization and processes ensuring that our contracts are executed in accordance with our Operational Framework and Lifecycle Management processes, and in compliance with all contractual and government requirements● Managed proposals for business area, creating pricing strategy and ensuring proposal write up offers a winning response to RFPs

Dallas/Fort Worth Area

● Developed US and UK Program Management strategy and the strategic execution of initiatives with an emphasis on future proofing the PM organization in alignment with organizational strategy● Accountable for Program Management Organization– acting as the Budget holder, authorizing all PM costs incurred, and accountable for PM scope delivery across all sustainment contracts● Responsible for the program execution of F-35 Sustainment projects to include scope, cost, and schedule ● Project Control Subject Matter expert supporting the program from bid, negotiations, and contract mobilization through contract closure● Ensured the quality of all contractual reporting – both internal and external● Responsible for governance of our Project Control Systems and ensuring that our contracts are executed in accordance with our approved Project Control System Description (PCSD), and in compliance with all contractual and government requirements

Dallas/Fort Worth Area

● Responsible for the delivery of the annual F-35 sustainment program ensuring the delivery of all contractual requirements to the customer and maintaining a positive customer relationship● Managed a team of employees including training, development, everyday guidance/coaching● Authorized all work and ensure scope is communicated and understood across project team● Managed and reported on the overall health of the project including cost and schedule status as well as cash flow, key operational issues, risks/opportunities, supplier status, financial performance, resource demand, customer satisfaction, and project metrics● Performed Program Management activities for contracts to include budgeting, administration and control of projects from inception through closeout

● Performed complex aspects of Program Controls activities, ensuring activities such as program administration, cost management, and schedule management are executed in a timely manner and in accordance with company standards and contractual requirements● Led cost reporting team to ensure workload is completed on schedule● Developed comprehensive reports, presentations, and charts to present data to the Senior Leadership Team (SLT)● Analyzed project needs data and authorized recruiting to hire employees● Audited project staffing data to ensure that personnel are being accurately forecasted and project demand was being met

Bba, Organizational Behavior

Mba, Operations Management