Michelle Keyes Email & Phone Number

Cincinnati, OH, US

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

• Execute multi-channel mass media campaigns through the entire project lifecycle-from planning and strategy to full funnel creative asset development and approval
• Lead meetings to encourage collaboration from our integrated content team to share creative, compare timelines and project status, identify roadblocks, and elevate expectations for a consistent brand message through.
• Build strong relationships with all Kroger teams and external agencies to grow trust in my ability to lead projects from start to finish demonstrating close attention to detail to proactively mitigate risks and adapt.
• Implement process improvements and new ways of working by gathering stakeholder feedback to allow for stronger partnerships throughout the organization

Cincinnati, Ohio, United States

• Manage relationship with artificial intelligence industry experts to keep Astute front of mind for upcoming report mentions
• Collaborate with marketing, sales, client services, and product managers to stay updated on company progress and changes
• Present 3-4 company briefings and product demos per week to groups of analysts from Forrester, Gartner, and Frost

Cincinnati Area, KY

• Manage @CincyDECC social media pages including strategy, campaign and content creation, copy writing and scheduling
• Increasing social following to date on Facebook by 28%, Twitter 39%, and Instagram 90%
• Promoted to a Social Media, Subject Matter Expert for all Spectra managed venues across the country within 1 year
• Monitor TV, radio, and social media mentions of the DECC to develop a plan to respond to both good and bad PR
• Photograph internal and external events in the building to digitally sell the space through various channels
• Mastered our content management system to maintain and drive traffic to the Duke Energy Convention Center website

Cincinnati

• Manage content schedule for Kroger Enterprise and Kroger divisions Instagram pages including Instagram Stories creation, picture selection and copy writing
• Prepare analytics reports to show how campaigns, category content takeovers, and giveaways performed.
• Work with a variety of teams to promote Line of Business offers such as: Free Friday downloads and Saturday Hot Offers on social.
• Create pins and manage Pinterest boards across all Kroger divisons.
• Coordinate sweep stakes winner prize and letter coordination for social media contests and surprise and delights.
• Prepare competitor analysis and research relevant industry trends for upcoming large scale campaigns

• Contact customers who recently had service visits on their vehicle to ask them about their experience, farm their e-mail, set up future appoints, and encourage them to take manufacturer survey.
• Handle unsatisfied/unhappy customers in a professional manner that does not show bias towards the dealership or customer.
• Record detailed reports of the phone call check-up to send to the dealership regarding their evaluation of performance by the customer.

Cincinnati Area, KY

• Manage content schedule in Sprinklr for Instagram page including picture selection and copy writing
• Coordinate sweep stakes winner prize and letter coordination for social media contests
• Prepare competitor analysis and research relevant industry trends for upcoming large scale campaigns
• Review batches of Pinterest content to check for errors and accuracy before publishing to the main site
• Update YouTube channel to add playlists, titles, meta tags, and descriptions for better search engine optimization results
• Work with social influencers to effectively promote the brand to a specific audience of loyal followers

Cincinnati, Ohio Area

• Contributed to all facets of marketing/advertising to generate new promotional ideas to increase concert sales
• Utilized all social media platforms such as Snapchat, Instagram, and Facebook to raise awareness of upcoming concerts
• Performed day of show duties that included monitoring of radio stations and photographers
• Collaborated with a cross-functional team such as sales, promotions, and PR to provide efficient services

Bachelor Of Science - Bs, Marketing, Senior

Activities and Societies: Miami University Club of Fashion Design and Merchandising, Best Buddies, Member of Kappa Alpha Theta

Marketing

Activities and Societies: National Honors Society, Student Ambassador, Leadership Scholars, Captain of Lacrosse Team, Spanish Club member.