• Spearhead strategy for multimillion-dollar international client portfolio, consulting on experience management and consumer research to drive business decisions with strong ROI (e.g. increased revenue $109M from improving repurchase frequency and preserved revenue $17M from reducing customer churn).• Develop innovative strategies to help Fortune 500 companies capture employee and customer experience feedback, translate analysis into insights, and launch strategic initiatives that improve customer satisfaction +6 ppts, NPS +10 ppts, comp sales +4 ppts, employee engagement +5 ppts and reduce turnover 20 ppts.• Cultivate strategic relationships with key decision-makers at 58 consumer service organizations, fostering long-term partnerships to renew 17 accounts and expand portfolio revenue 27% in 2023, building client advocacy for over 12 case studies.• Mentor and develop 8 team members, leading team-wide accountability for 90% client satisfaction, 70 NPS, 85% retention and 15% expansion, advancing 3 careers within the org.

• Analyzed feedback data to identify business opportunities and measure impact of initiatives, resulting in data-backed improvements in customer satisfaction and loyalty.• Developed and delivered 87 compelling presentations to client executives, effectively communicating actionable insights and driving strategic decisions with consultative recommendations.• Lead successful implementation of 45 XM program enhancements to advance CX maturity and foster client success for retail, restaurant and consumer service brands.

• Liaison to 18 vendor partners and 2,500 member retailers, managing accounts and client relationships.• Grew retailer participation in marketing programs by 21% and raised department income by 14% within 18 months by promoting in-store and digital services to members, then adding new clients to programs.• Led seminars at food shows, presentations at corporate meetings, and webinars for member retailers, educating audience members on grocery marketing best practices.• Generated purposeful content for AWG Advertising social media accounts to establish in-house agency as thought leaders in the grocery marketing industry. Improved department Twitter and Facebook followings by 23% and engagement by 58%. • Wrote blog posts routinely for AWG Advertising website, sharing industry trends and new insights from local events attended.• Negotiated contract terms with vendor partners and coordinated participation agreements between retailers and vendor partners.• Budgeted department income, expenses and revenues for in-store marketing programs.• Developed and executed multi-channel marketing campaigns for retail clients.• Created email nurture campaign for new members and email drip campaign for existing clients.• Participated in Kansas City Corporate Challenge for 5K, biking, flag football, and pool.

• Built own clientele through professional networking and practiced sales cycle to generate leads.• Helped clients identify financial security needs, then formulated financial blueprints with recommendations on income and asset protection, retirement and business needs.• Accomplished Power 10 benchmark target by selling 10 life, disability and long-term care insurance policies within first 6 months.

• Created, organized and edited Q3 associate newsletter and Q3 retail customer newsletter.• Wrote blog posts for Carter Energy website and articles for quarterly newsletters.• Collaborated with Marketing Analyst on “What Will Fuel the Future?” road shows and other projects.

• Coordinated marketing materials for football training camps and potential customers.• Recruited high school athletes and collegiate coaches to utilize CCN services.• Planned CCN-sponsored events for coaches and athletes at Offense-Defense Sports Camps.