Michelle Turner

Michelle Turner Email and Phone Number

Senior Director at SMG, MBA, CCXP @ SMG - Service Management Group
kansas city, missouri, united states
Michelle Turner's Location
Kansas City Metropolitan Area, United States
Michelle Turner's Contact Details

Michelle Turner work email

Michelle Turner personal email

Michelle Turner phone numbers

About Michelle Turner

Michelle Turner is a Senior Director at SMG, MBA, CCXP at SMG - Service Management Group. She possess expertise in sports, social media, ap style, event planning, social media marketing and 20 more skills. She is proficient in French. Colleagues describe her as "Michelle was very detail-oriented; self-starter; take charge person. You could always depend on her to get the job done. She is a fast learner and would end up training all the new interns after one direction from me. Michelle was fun to work with; bright; always on time, just a delight to have around the office."

Michelle Turner's Current Company Details
SMG - Service Management Group

Smg - Service Management Group

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Senior Director at SMG, MBA, CCXP
kansas city, missouri, united states
Website:
smg.com
Employees:
499
Michelle Turner Work Experience Details
  • Smg - Service Management Group
    Senior Director
    Smg - Service Management Group Mar 2024 - Present
    Kansas City, Missouri, United States
    • Spearhead strategy for multimillion-dollar international client portfolio, consulting on experience management and consumer research to drive business decisions with strong ROI (e.g. increased revenue $109M from improving repurchase frequency and preserved revenue $17M from reducing customer churn).• Develop innovative strategies to help Fortune 500 companies capture employee and customer experience feedback, translate analysis into insights, and launch strategic initiatives that improve customer satisfaction +6 ppts, NPS +10 ppts, comp sales +4 ppts, employee engagement +5 ppts and reduce turnover 20 ppts.• Cultivate strategic relationships with key decision-makers at 58 consumer service organizations, fostering long-term partnerships to renew 17 accounts and expand portfolio revenue 27% in 2023, building client advocacy for over 12 case studies.• Mentor and develop 8 team members, leading team-wide accountability for 90% client satisfaction, 70 NPS, 85% retention and 15% expansion, advancing 3 careers within the org.
  • Smg - Service Management Group
    Director
    Smg - Service Management Group Sep 2021 - Mar 2024
    Kansas City, Missouri, United States
  • Smg - Service Management Group
    Associate Director
    Smg - Service Management Group Oct 2020 - Sep 2021
    Kansas City, Missouri, United States
  • Smg - Service Management Group
    Senior Account Manager
    Smg - Service Management Group Jul 2019 - Oct 2020
    Kansas City, Missouri
    • Analyzed feedback data to identify business opportunities and measure impact of initiatives, resulting in data-backed improvements in customer satisfaction and loyalty.• Developed and delivered 87 compelling presentations to client executives, effectively communicating actionable insights and driving strategic decisions with consultative recommendations.• Lead successful implementation of 45 XM program enhancements to advance CX maturity and foster client success for retail, restaurant and consumer service brands.
  • Smg - Service Management Group
    Account Manager
    Smg - Service Management Group Jun 2017 - Jul 2019
    Kansas City, Missouri Area
  • Associated Wholesale Grocers
    Sr. Marketing Coordinator
    Associated Wholesale Grocers Jan 2015 - Aug 2016
    Kansas City, Kansas
    • Liaison to 18 vendor partners and 2,500 member retailers, managing accounts and client relationships.• Grew retailer participation in marketing programs by 21% and raised department income by 14% within 18 months by promoting in-store and digital services to members, then adding new clients to programs.• Led seminars at food shows, presentations at corporate meetings, and webinars for member retailers, educating audience members on grocery marketing best practices.• Generated purposeful content for AWG Advertising social media accounts to establish in-house agency as thought leaders in the grocery marketing industry. Improved department Twitter and Facebook followings by 23% and engagement by 58%. • Wrote blog posts routinely for AWG Advertising website, sharing industry trends and new insights from local events attended.• Negotiated contract terms with vendor partners and coordinated participation agreements between retailers and vendor partners.• Budgeted department income, expenses and revenues for in-store marketing programs.• Developed and executed multi-channel marketing campaigns for retail clients.• Created email nurture campaign for new members and email drip campaign for existing clients.• Participated in Kansas City Corporate Challenge for 5K, biking, flag football, and pool.
  • Northwestern Mutual
    Financial Representative
    Northwestern Mutual Feb 2014 - Jan 2015
    Kansas City, Missouri Area
    • Built own clientele through professional networking and practiced sales cycle to generate leads.• Helped clients identify financial security needs, then formulated financial blueprints with recommendations on income and asset protection, retirement and business needs.• Accomplished Power 10 benchmark target by selling 10 life, disability and long-term care insurance policies within first 6 months.
  • Carterenergy Corporation
    Marketing Intern
    Carterenergy Corporation May 2012 - Aug 2012
    Overland Park, Ks
    • Created, organized and edited Q3 associate newsletter and Q3 retail customer newsletter.• Wrote blog posts for Carter Energy website and articles for quarterly newsletters.• Collaborated with Marketing Analyst on “What Will Fuel the Future?” road shows and other projects.
  • College Coaches Network
    Intern
    College Coaches Network May 2010 - Aug 2010
    • Coordinated marketing materials for football training camps and potential customers.• Recruited high school athletes and collegiate coaches to utilize CCN services.• Planned CCN-sponsored events for coaches and athletes at Offense-Defense Sports Camps.

Michelle Turner Skills

Sports Social Media Ap Style Event Planning Social Media Marketing Press Releases Public Relations Final Cut Pro Blogging Event Management Media Relations Social Networking Public Speaking Powerpoint Time Management Coaching Training Marketing Communications Teamwork Marketing Microsoft Office Customer Service Microsoft Excel Facebook Microsoft Word

Michelle Turner Education Details

Frequently Asked Questions about Michelle Turner

What company does Michelle Turner work for?

Michelle Turner works for Smg - Service Management Group

What is Michelle Turner's role at the current company?

Michelle Turner's current role is Senior Director at SMG, MBA, CCXP.

What is Michelle Turner's email address?

Michelle Turner's email address is mi****@****hoo.com

What is Michelle Turner's direct phone number?

Michelle Turner's direct phone number is +191328*****

What schools did Michelle Turner attend?

Michelle Turner attended University Of Missouri-Kansas City, The University Of Kansas.

What skills is Michelle Turner known for?

Michelle Turner has skills like Sports, Social Media, Ap Style, Event Planning, Social Media Marketing, Press Releases, Public Relations, Final Cut Pro, Blogging, Event Management, Media Relations, Social Networking.

Who are Michelle Turner's colleagues?

Michelle Turner's colleagues are Sonjia Brantley, Will Mariner, Julissa Muriente Sánchez, Abby Wells, David Kline, Sarah Oguche, Lou Tenedorio.

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