Michelle S. Email & Phone Number

Northeast Kingdom, Vermont

• Responsible for firewall configuration - SSL VPN, IPSEC, P2P, MFA, Content Filter, Advanced filtering• Configuration and maintenance of email filter including routing, rule building, DLP• Identity and Access Management (IAM) for employees, auditors, third party personnel, and vendors• SIEM monitoring and configuration• Monitor Threat Intelligence feeds for vulnerabilities in our organization • Routing and Switching design, configuration, and maintenance for wired and wireless environments • PCI compliance scans and record keeping• Mobile Device Manager configuration and maintenance for IOS and Android equipment and BYOD • Install, configure, maintain, and troubleshoot all switching and network equipment for a high pressure 24/7 required uptime environment• Use many network tools such as PUTTY, Wireshark • Configure and maintain VoIP and E-Fax solutions• Research new solutions for challenges required to meet the needs of the organization effectively and efficiently• Implemented and maintained E-911 system for multi-clinic and hospital system• Physical cabling including terminating and testing as needed. • Experience with Microsoft Active Directory including end user setup and removal, DHCP scope, and DNS.• End User support of hardware and software troubleshooting including Microsoft Office and numerous other software applications• Very strong troubleshooting skills, documentation, organization, soft skills, follow through, and prioritization of tasks• Curious and life-long learner with a passion for technology and helping people

United States

Vt

Colchester, Vermont

I served as a customer-interface role that provide technical support for NOC operations in the areas of service delivery and life cycle service on client projects. I manage large workloads with competing priorities providing technical support. I perform testing regiments and analyze test results to ensure that customer specifications are met. I utilize strong troubleshooting skills for network installations including IP addressing, cabling, WAN and LAN technologies, Cisco devices, VoIP equipment, and more. The position requires very strong trouble shooting skills, attention to detail, documentation and tenacity.

Cybersecurity, Computer And Information Systems Security/Information Assurance, 4.0

Wide variety of Cyber Security-related coursework including Forensics, Python scripting, Mobile Device Security, Wireless Secuity, Ethical.

Cybersecurity

Activities and Societies: Advisory Board MemberWomen's Immersion Academy recipient. Three certifications in half the time normally allowed.

Aas, Network Administration

Activities and Societies: CCNA

Ccna