Accountable for overall project financial, timeline, business success primarily through managing client and consulting resources to meet requirements through functional and technical design, build, validation, go-live and transition to support.

Oversee all aspects of the client on-boarding experience from point of sale through go live of Raiser's Edge and Financial Edge implementations. Client satisfaction and success is my goal and my passion!

Responsible for managing two teams of account executives focusing on the general market for Target Analytics and Data Enrichment Services which includes:o Managing $10M recurring subscription revenue and $4.5M new business.o Supervision of all sales activities focusing on exceeding assigned bookings objectives based on weekly and monthly forecastso Coaching and mentoring team including providing skills and training around client engagement and ability to understand customer needs to close dealso Created and managed a team of Enterprise Account Executives to service additional client needs.o Maintaining positive customer relationships to maximize product/services opportunitieso Working with marketing to increase prospect awareness within managed territory and staying abreast of changes in market and competition that impact products or serviceso Providing feedback to Product Marketing regarding opportunities to increase market awareness

Responsible for business unit growth, strategic development,and management of operational resources including:o Providing ongoing leadership in strategy and planning for the growth and development of the Business Unit (e.g. organizational structure, solution design, knowledge management, etc.)o Directing day to day financial and budgetary decisions and strategy for growtho Identifying areas of operational inefficiencies and executing improvement plans o Created and managed teams of technical analysts,project coordinators, and statisticians with a strong focus on employee motivation and engagemento Evaluating staffing needs, performing talent reviews o Instrumental in successful Six Sigma project o Successfully completed Lean Kaizen project

Responsible for managing the client experience from point of sale through the delivery of products and services which included:o Overseeing project management of the Core Data acquisition and implementation of new service offerings around custom data modelingo Serving as the client manager, focusing on project scope, timelines, and overall customer satisfactiono Identifying training needs for sales staff, providing basic training when needed and arranging more in-depth training when required o Managing, maintaining and coordinating changes in internal systems (SLX) to facilitate sales and activity monitoringo Acting as primary interface with internal departments (including sales, IT, and finance)o Supporting director with development of management reports to track revenues and expenses, commission reconciliation, sales and delivery tracking o Assisting director with Business Development opportunities as they arose outside the context of Blackbaud Analytics

Responsible for performing research and wellness calls to clients to ensure ongoing satisfactiono Analyzed client data, monitored competitor information, researched new and existing target marketso Monitored various listservs to track trends, hot technology topics, client satisfaction and prospective sales leads within our marketplace

Responsible for supporting personal injury attorney.o Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries. o Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation. o Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, court reporters, expert witnesses, and other special functions; coordinating preparation of charts, graphs, and other courtroom visuals; preparing expense reports. o Generates revenues by documenting and inputting attorney billable time and reimbursable expenses; preparing invoices; o Maintains client confidence by keeping client/attorney information confidential. o Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions; maintaining transcripts; documenting and maintaining evidence.