Michelle S. Email & Phone Number

Minneapolis, Minnesota, United States

United States

I build relationships with customers by meeting face to face and engaging them when they need the best service and provide the best products that fit their life.

Rosemount, Minnesota

Responsible for multi-office support training, software implementation, and go-to-market strategies for four territory managers and new account planners. Reviewed monthly & annual budgets and planned informative marketing collateral for the sales team to ensure targeted benchmarks were on pace with company revenue objectives.Assisted with client issues to facilitate their needs and gathered vital feedback used in renewing contracts and providing business intelligence to the sales teams. Reviewed accounts to assure the contract calculations were accurate to ensure no loss in revenue. Served as a trusted subject matter expert with Salesforce.com to run performance reports, input new clients, analyze budgets and update client notes. Provided continuous training on upgrades to the CRM system.• Instrumental in being one out of ten offices in the north-central Minnesota region recognized by corporate for consistently meeting and surpassing annual budgets. • Successfully led software migration to Salesforce Lighting by providing consultation, education, and training to staff members and senior management that improved performance reporting efficiencies.• Coordinated with marketing teams on rebranding residential services to Charter Spectrum in 2013.

Rosemount, Mn

Oversaw two area store locations managing seven store specialists. Provided weekly meetings to update teams on changes in policies, marketing strategies, and compliances. Responsible for overall sales revenue and targeted monthly forecasts & objectives.Partnered with talent acquisition specialist in recruiting candidates. Conducted interviews and provided employee onboarding & training on customer service, new sales, and identifying up-sell opportunities, in addition to retaining current customers in a highly competitive market. Examined current marketplace trends and relayed information to staff regarding new programs.Analyzed operation reports ensuring customer disconnections stayed at a minimum. Managed cash disbursement policies by performing monthly audits on registers and software systems.• Coordinated efforts with local cross-functional teams on rebranding its residential services to Charter Spectrum, this involved educating sales staff & customers on the benefits of an all-digital network for video, voice, and broadband services, in addition to fiber-optic delivery programs. This resulted in an aggregate increase of 20% for new & returning subscribers 2013.

Marquette, Mi

Provided market support services to the local sales manager, seven account executives, one marketing specialist, and a production team to create proposals, assist in promotional events, and entered production orders into a new CRM system (Salesforce). Coordinated team meetings and webinars to keep teams up-to-date on policy & regulation changes, client needs assessments, and analyzed revenue reports for proper account payable coding & monthly collections.• Promoted to oversee two retail locations for outstanding service and commitment in 2012.

Marquette, Mi

Served as a ‘director of first impressions’ and live contact responsible for providing information on services and tactfully handling issues that could affect customer retention. Promoted cable, internet, and telephone services, consistently meeting monthly sales goals. Balanced the cash drawer after each business day and completed daily reports on non-pay and disconnected customers.

Eden Prairie, Mn

Managed state licensing, renewals, primary source verifications, and credentialing processes for five VRC teleradiologists. Conducted quality assurance reviews on all applications to ensure physicians were licensed in the appropriate states and maintained strong relationships with state licensing boards to ensure timely approval.