Michelle S. Email and Phone Number
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Senior-level Customer Success Manager with 15+ years of experience in the talent acquisition technology and B2B SaaS industries, specializing in building and managing lasting client relationships to drive product adoption, retention, and expansion. Known for effectively supporting clients in technical environments, with a deep commitment to maximizing customer satisfaction and engagement.Director Customer Success | Customer Success ManagerEmail: stoddardmichelle279@gmail.comSkilled at understanding customer objectives and developing tailored onboarding and training solutions. Excels in account management, collaborating closely with cross-functional teams to bridge communication and align customer needs with company resources.Adept at identifying growth opportunities and providing insights to enhance customer experience, backed by expertise in reporting and data analysis. Committed to continuous improvement and fostering collaboration to support customers and empower teams to achieve business goals.CORE COMPETENCIES: - Customer Success - Account Management - Onboarding and Training - Data-Driven Insights and Reporting - Customer Retention and Expansion - CRM Proficiency (Salesforce) - Excellent Communication and Presentations - Customer Support and Technical Troubleshooting - Cross-functional Collaboration - Project and Time ManagementACCOMPLISHMENTS- Achieved 90% retention rate by conducting strategic business reviews and proactively identifying upsell opportunities, enhancing client satisfaction and loyalty.- Increased customer renewals by 5% annually through effective management of renewals, upsells, and implementation of targeted retention strategies.~ Boosted customer satisfaction (CSAT - 4) by resolving issues promptly, enhancing product adoption, and delivering tailored end-user training sessions.- Partnered with product management to leverage client feedback, influencing product roadmap and driving impactful enhancements aligned with customer needs.~ Managed a $1M channel partner program, collaborating on go-to-market strategies and supporting education and training initiatives that contributed to revenue growth.- Secured ROI case studies with key accounts demonstrating the effectiveness and impact of our services.Contact me with any customer success or customer success and onboarding opportunities.
Talevation
View- Website:
- talevation.com
- Employees:
- 11
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TalevationAtlanta, Ga, Us
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Director Of Client SuccessSymphony Talent Jun 2022 - Jul 2024New York, United StatesTalent acquisition technology, creative services organization with ~400 employees specializing in combining technology with award-winning creative services to help organizations attract, connect, qualify, hire and retain right-fit talent.Manage a team and portfolio of mid-market, enterprise and channel partner accounts across industry to understand their needs specific for talent acquisition and strategy for their organization. Providing strategic guidance to achieve the most value… Show more Talent acquisition technology, creative services organization with ~400 employees specializing in combining technology with award-winning creative services to help organizations attract, connect, qualify, hire and retain right-fit talent.Manage a team and portfolio of mid-market, enterprise and channel partner accounts across industry to understand their needs specific for talent acquisition and strategy for their organization. Providing strategic guidance to achieve the most value from our technology and solutions to provide deep insights using assessments to better understand candidate fit for selection and development.• Advised and consulted with over 200 clients with ARR of $3M implementing and leveraging assessments for selection and development across roles.• Leverage client feedback to work with product management and engineering to drive future roadmap development and product enhancements• Deliver end user training for individuals and groups to maximize adoption and usage through demonstrating the value and benefits of the assessment program.• Manage channel partners to grow revenue through education, training, GTM strategy account support.• Manage renewals, upsell process to retain revenue and increase renewals 5% annually. Show less -
Director Technical Account ManagementSymphony Talent Jan 2021 - Jun 2022New York, United StatesManaged assigned mid-market and enterprise accounts using our SaaS solutions to bridge the gap between technical team and customer. Responsible for ensuring customer needs were met by providing technical support, training and guidance. • Worked closely across teams and Executive Sponsors on a weekly basis to ensure adoption of products in alignment with business needs.• Project management of system implementation and upgrades that resulted in resolution of various… Show more Managed assigned mid-market and enterprise accounts using our SaaS solutions to bridge the gap between technical team and customer. Responsible for ensuring customer needs were met by providing technical support, training and guidance. • Worked closely across teams and Executive Sponsors on a weekly basis to ensure adoption of products in alignment with business needs.• Project management of system implementation and upgrades that resulted in resolution of various issues.• Provided onboarding and in-depth training to build a strong foundation and effectively support customers. • Partnered with product management to leverage customer feedback, influencing product roadmap and driving impactful enhancements and fixes aligned with client needs driving retention and customer satisfaction. Show less
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Director Of Client ServicesSymphony Talent Dec 2012 - Jan 2021New York, United StatesSupported assigned mid-market and enterprise customers leveraging our SaaS services covering advertising, career site development and hosting, and pre-employment assessments for hiring.• Maintained relationships with current and potential customers leveraging our advertising, career site and assessment services.• Collaborated with management, media, creative and analytics teams to provide continual assessment, strategy and implement advertising plans, career site… Show more Supported assigned mid-market and enterprise customers leveraging our SaaS services covering advertising, career site development and hosting, and pre-employment assessments for hiring.• Maintained relationships with current and potential customers leveraging our advertising, career site and assessment services.• Collaborated with management, media, creative and analytics teams to provide continual assessment, strategy and implement advertising plans, career site updates.• Presented and sold consulting services that helped clients create and maintain legally defensible selection programs, ensuring compliance and optimized hiring practices. Show less
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Business Development ManagerShl Jan 2010 - Nov 2012Roswell, GaSHL Group Limited provides talent management services with 2500+ employees and approximately $5.1M in revenue. Services supporting talent acquisition and talent management for every step of the employee journey by providing insights to hiring, development and talent mobility. Responsible for prospecting and acquiring new clients within a defined territory while managing a portfolio of accounts. Worked across industries to understand client needs related to talent management and… Show more SHL Group Limited provides talent management services with 2500+ employees and approximately $5.1M in revenue. Services supporting talent acquisition and talent management for every step of the employee journey by providing insights to hiring, development and talent mobility. Responsible for prospecting and acquiring new clients within a defined territory while managing a portfolio of accounts. Worked across industries to understand client needs related to talent management and provided strategic guidance for maximizing value from tools and services. Managed mid-market and enterprise client implementations, ensuring timely execution of projects and deliverables.• Successfully acquired new clients through targeted prospecting efforts, expanding the customer base within the designated territory.• Delivered successful implementation projects for mid-market and enterprise clients, ensuring alignment with timelines and client expectations.• Provided strategic talent management guidance, helping clients optimize people-related decision-making and improve organizational outcomes. Show less -
Senior Account ManagerShl Jan 2008 - Jan 2010Roswell, Georgia, United StatesFormerly PreVisor and Qwiz (mergers and acquisitions)Managed a diverse portfolio of client accounts, ensuring satisfaction and tailored service delivery to meet assessment needs. Drove new business acquisition efforts using consultative sales techniques, while providing expert consulting services to create legally defensible selection programs for clients.• Achieved 85% revenue retention and a 10% growth in ARR by developing and executing client engagement strategies for SaaS… Show more Formerly PreVisor and Qwiz (mergers and acquisitions)Managed a diverse portfolio of client accounts, ensuring satisfaction and tailored service delivery to meet assessment needs. Drove new business acquisition efforts using consultative sales techniques, while providing expert consulting services to create legally defensible selection programs for clients.• Achieved 85% revenue retention and a 10% growth in ARR by developing and executing client engagement strategies for SaaS assessment solutions.• Led successful new business acquisition efforts, securing opportunities within the pre-employment assessment space.• Delivered consulting services that helped clients create and maintain legally defensible selection programs, ensuring compliance and optimized hiring practices.• Awarded Account Manager of the year for 2008 Show less
Michelle S. Education Details
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Symphony TalentCertificate Of Completion -
Computer Learning Centers, Inc. (Clc)Network Technology
Frequently Asked Questions about Michelle S.
What company does Michelle S. work for?
Michelle S. works for Talevation
What is Michelle S.'s role at the current company?
Michelle S.'s current role is Customer Success Manager | Customer Retention | Onboarding & Training | Account Manager | CRM - Salesforce | SaaS Solution Support.
What is Michelle S.'s email address?
Michelle S.'s email address is ms****@****sor.com
What is Michelle S.'s direct phone number?
Michelle S.'s direct phone number is +170343*****
What schools did Michelle S. attend?
Michelle S. attended Symphony Talent, Computer Learning Centers, Inc. (Clc).
Who are Michelle S.'s colleagues?
Michelle S.'s colleagues are Michele Davis, Keri Bishop, Mary Beth Christensen, Delaney Hobbs, Kim Sanburn, Tim Culp, Nikki Jagow.
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Michelle S.
New York, Ny5playstation.com, sonyentertainmentnetwork.com, playstation.com, playstation.com, sony.com3 +813674XXXXX
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Michelle S.
Seattle, Wa -
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Michelle S.
United States
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