Michelle Clancy, A-Cspo, Csm Email & Phone Number

Dover, NH, US

Burlington, Massachusetts, US

• Built strong relationships with stakeholders to ensure their needs are understood and met.
• Collaborated closely with business leaders to manage the project and enhancement pipeline.
• Led the Product Owner team to ensure operational excellence and high customer satisfaction.
• Defined and promoted best practices, standards, and processes within the PO team.
• Consistently made informed decisions based on relevant business data and insights.
• Showed a strong understanding of navigating company strategies and dynamics.

Burlington, Massachusetts, US

• Worked closely with cross-functional departments to plan and execute a multi-product release.
• Enhanced and automated Salesforce consoles in collaboration with end-users and the architect.
• Utilized strong interpersonal skills to gather user insights through interviews, process walks, and collaborative sessions.
• Managed the product backlog, ensuring prioritization and creating detailed, actionable user stories and acceptance criteria.
• Acted as the main point of contact and translator between business and technology teams.
• Additional responsibilities included troubleshooting, user support, reporting, data analysis, and user management.

Tustin, CA, US

• Partnered with stakeholders across 6 departments to define and prioritize key features.
• Utilized data-driven insights and analytical skills to inform and guide decision-making.
• Developed a deep understanding of customer challenges to ensure focus on delivering high-value solutions.
• Created comprehensive process flows, user documentation, and system documentation.
• Managed communication with users and stakeholders, including leading training sessions.
• Ensured deliverables met business expectations through thorough testing and continuous feedback integration into the backlog.

• Collaborated with principals during Protective's acquisition to ensure seamless business continuity.
• Conducted data analysis to support forecasting, identify trends, and solve business challenges.
• Worked closely with stakeholders to thoroughly understand requirements and deliver high-quality results on schedule.
• Designed and implemented self-service tools to enhance the efficiency of supported teams.
• Utilized SAS Enterprise Grid, Excel, MicroStrategy, and Power BI to develop comprehensive reports and dashboards.
• Managed semi-annual User Acceptance Testing (UAT).

• Created an event venue from the ground up including funding, market research, and business plan.
• Built relationships with clients to understand their requirements and prioritization.
• Managed end-to-end event planning and coordination for over 200 events.

East Kingston, NH, US

• Responsible for the profitability of multiple projects, overseeing 6-8 projects simultaneously.
• Developed and implemented robust tracking systems to assess project performance.
• Handled purchasing, focus group coordination, vendor selection, accounting, benefits administration, operations, budgeting, and human resource management.

Merrimack, NH, US

• Supervised the operations of twelve teams and 150 agents, optimizing workload efficiency.
• Delivered in-depth reporting and analysis for over 20,000 calls per week.
• Developed, documented, and executed strategies to restructure underperforming departments.

Merrimack, NH, US

• Developed and managed vendor pricing programs that boosted company profit, increasing claims from $11M to $20M.
• Trained account managers in both large groups (200+) and small groups (10-20), as well as providing one-on-one training.
• Served as a key stakeholder in a major system conversion, acting as a Subject Matter Expert (SME), defining requirements, and guiding the system design process.

Bs, Business Administration

Radio & Tv Production, Spanish

Education record

Education record