•Built strong relationships with stakeholders to ensure their needs are understood and met.•Collaborated closely with business leaders to manage the project and enhancement pipeline.•Led the Product Owner team to ensure operational excellence and high customer satisfaction.•Defined and promoted best practices, standards, and processes within the PO team.•Consistently made informed decisions based on relevant business data and insights.•Showed a strong understanding of navigating company strategies and dynamics.•Partnered with developers to define requirements and create effective solutions.

•Worked closely with cross-functional departments to plan and execute a multi-product release.•Enhanced and automated Salesforce consoles in collaboration with end-users and the architect.•Utilized strong interpersonal skills to gather user insights through interviews, process walks, and collaborative sessions.•Managed the product backlog, ensuring prioritization and creating detailed, actionable user stories and acceptance criteria.•Acted as the main point of contact and translator between business and technology teams.•Additional responsibilities included troubleshooting, user support, reporting, data analysis, and user management.

•Partnered with stakeholders across 6 departments to define and prioritize key features.•Utilized data-driven insights and analytical skills to inform and guide decision-making.•Developed a deep understanding of customer challenges to ensure focus on delivering high-value solutions.•Created comprehensive process flows, user documentation, and system documentation.•Managed communication with users and stakeholders, including leading training sessions.•Ensured deliverables met business expectations through thorough testing and continuous feedback integration into the backlog.

•Collaborated with principals during Protective's acquisition to ensure seamless business continuity.•Conducted data analysis to support forecasting, identify trends, and solve business challenges.•Worked closely with stakeholders to thoroughly understand requirements and deliver high-quality results on schedule.•Designed and implemented self-service tools to enhance the efficiency of supported teams.•Utilized SAS Enterprise Grid, Excel, MicroStrategy, and Power BI to develop comprehensive reports and dashboards.•Managed semi-annual User Acceptance Testing (UAT).•Simplified and communicated complex concepts to non-technical users.

•Created an event venue from the ground up including funding, market research, and business plan.•Built relationships with clients to understand their requirements and prioritization.•Managed end-to-end event planning and coordination for over 200 events.

•Responsible for the profitability of multiple projects, overseeing 6-8 projects simultaneously.•Developed and implemented robust tracking systems to assess project performance.•Handled purchasing, focus group coordination, vendor selection, accounting, benefits administration, operations, budgeting, and human resource management.

•Supervised the operations of twelve teams and 150 agents, optimizing workload efficiency.•Delivered in-depth reporting and analysis for over 20,000 calls per week.•Developed, documented, and executed strategies to restructure underperforming departments.

•Developed and managed vendor pricing programs that boosted company profit, increasing claims from $11M to $20M.•Trained account managers in both large groups (200+) and small groups (10-20), as well as providing one-on-one training.•Served as a key stakeholder in a major system conversion, acting as a Subject Matter Expert (SME), defining requirements, and guiding the system design process.