Michelle Vitti Email & Phone Number

Menlo Park, CA, US

• Executing essential principles of leadership, overseeing a robust portfolio of professional service delivery, helping organizations on board cloud solutions. This includes leading a team of 22 high performance.
• Enterprise Business Success: - Working across the business, align core organizational revenue goals- Lead all major implementation initiatives to meet client objectives. - Highly effective at obtaining core resources.
• Innovative Team Management:- Apply a Socratic approach to the growth of the Professional Services Team- Focus on active learning, critical thinking, and client facing value positioning- Skilled at creating upsell &.
• Cross Divisional Communication: - Promote an ‘open to challenges’ approach to customer focused service delivery. - Foster team continuity between sales, marketing, business services, & finance teams - Known for.
• Strategic Planning & Alignment: - Map out annual client success objectives- Pinpoint core areas of need through careful assessment of Genesys services- Review market insights to assess shifts in industry
• Customer Service: - Establish core metrics for quality Professional Services - Oversee customer contracts, ensure compliance, and prioritize customer needs- Credited for elevating customer satisfaction score from 80%.

Menlo Park, CA, US

• Directed and oversaw the operations of a core business unit focused on developing and providing consulting and technical services to enterprise clients in the Eastern region of the United States. Responsibilities.
• Enterprise Resource Planning:- Managed the service delivery forecasting for revenue attainment. - Created benchmarks, new standards of value, and deployment of multiple services
• In-Kind Value Leadership- Focused on consistency improvement in service delivery- Elevated client satisfaction, while fostering a transparent level of communication
• Project Opportunity Management- Led client relations, building systems and support structures into client infrastructure- Managed project timelines and security compliance standards- Consistently focused on minimal.
• Change Management- Led the on-boarding of project consultants, third party partnerships, and vendors- Drove business services for our clients- Vetted candidates based on experience, culture fit, technical knowledge.

San Jose, California, US

Collaborated directly with prospects, clients, direct sales representatives, and partners to design tailored Professional Services Solutions, leveraging Symantec’s comprehensive portfolio of software and management consulting services. This role focuses on addressing the security and system availability needs of clients within the New York Global accounts.

Blairgowrie, Gauteng, ZA

Education record

Education record