Alexandros Gkindis Email & Phone Number

Dubai, Ae

Menlo Park, Ca, Us

• Led a team of 8 to achieve 40% growth in the first year by positioning Genesys as a leader in customer experience, employee experience, and AI.• Developed strategic plans to expand market presence in UAE, Qatar, Oman, Kuwait, Egypt, Levant, and Pakistan.• Implemented innovative sales strategies to increase revenue and market share in a competitive industry.

Menlo Park, Ca, Us

• Improve the end-to-end Customer Experience (CX) for enterprise clients across the UAE, Oman, Qatar, Kuwait and Pakistan.• Collaborate with Solution Consultants and Strategic Business Consultants to tailor Genesys solutions based on client challenges, requirements, IT technology environment and positive impact on CX.• Align with the client's corporate strategy and financial targets to structure a Genesys proposition with quantitative business benefits.• Learn and maintain in-depth knowledge of Genesys Enterprise products and cloud/multi-cloud technologies and industry trends.

Toronto, On, Ca

• Developed knowledge on Thomson Reuters legal solution portfolio including legal content, cloud solutions (e-billing and legal analytics), software (case management, contract automation, enterprise business management) and outsourcing solutions.• Worked closely with the Regional Vice President of solution sales in devising the sales strategy and territory plan for Financial and Government customer segments for the legal business unit.• Collaborated with account managers across the MENA region to engage the existing client base and grow the legal business.• Conducted sales presentations and demos, wrote proposals, issued and negotiated contracts and closed sales.• Trained account managers on Thomson Reuters solutions’ unique selling proposition and how to qualify opportunities within their accounts.

Atlanta, Georgia, Us

• Collaborated with sales teams in Middle East and Africa, from engagement of prospects to deal closure across financial lines of business.• Performed analyses of business processes, matching customer business objectives with 3rd party software solutions to solve business problems with a focus on improving CX.• Designed solutions (system hardware/software specifications, contact center, system integration, case management, CRM, mobile engagement, voice application design and BOQ) and liaised with project, support and legal teams to respond to RFIs/RFPs and prepare technical/commercial proposals.• Prepared and presented demonstrations and Proof of Concepts. Found solutions and addressed technical questions that arose throughout the sales process and engaged directly with customers on both technical and non-technical levels to ensure superior service.• Identified and engaged third party vendors to expand contact center solutions portfolio to include mobile/internet banking, social media consultancy, biometrics, gamification and business process guidance solutions.• Performed analyses of prospects’ business processes, designed solutions and liaised with technical, project, support and legal teams to respond to RFIs/RFPs and prepare technical/commercial proposals.• Organised yearly events with business partners to improve networking with current and prospective customers to drive new business and develop the sales funnel.

Cairo, Cairo, Eg

• Conducted 100+ bilingual presentations to highlight benefits of company products and solutions.• Offered turnkey networking solutions including Cisco Unified Contact Center, 3rd party applications (Voice Recording, Workforce Management, Speech and Voice Biometrics) and IST product suite.• Conducted market research and analysis of competitors to identify business opportunities and create pre-sales action plans.• Built strategic relationships with customers and created unprecedented levels of customer service by innovating/integrating network solutions and offering end-to-end solutions.• Liaised with Regional Sales Manager and channel partners for developing bidding proposals, responded to Requests for Proposals (RFPs), and made sales presentations to potential clients.• Identified new sales leads and markets as well as initiated Proofs-Of-Concepts activities in order to assist sales in closing deals.

Cairo, Cairo, Eg

• Analyzed business requirements, identified technical solutions, scheduled and approved implementation of changes to produce functional specifications for the project.• Established and developed project standards, plans, master schedules and milestones; communicated the same to team members, users, and other project participants.• Discussed major issues pertaining to long-term business planning and developed work processes that meet business needs.• Incorporated enhancements into existing systems by analyzing and identifying areas for modification; investigated new technologies and made recommendations to management.• Managed multi-disciplined and geographically dispersed project teams, business group resources, solution partners and third party vendors.• Assisted with acceptance testing and managed hand-over of completed projects to clients according to agreed schedules; ensured technical solutions meet overall company policies, procedures and frameworks.• Monitored, tracked, and reported project status.Key Projects to Credit: Abu Dhabi Police, Air Arabia, International Bank of Qatar, Kahramaa (Qatar Electricity and Water Corporation), Meeza, Ministry of Culture, Oman Arab Bank, Ministry of Foreign Affairs and Sharjah E-Government.

Cairo, Cairo, Eg

• Joined as a Coordinator and charted a phenomenal growth chart to merit promotion as Acting Project Manager and Assistant Manager at Office of Residential Life.• Forecasted future income and expenses through expected occupancy and rental of facilities.• Planned, executed, and finalized projects according to strict deadlines and budgets. • Directed project activities from inception to completion; managed budget requests using systematic, standardized procedures.• Instrumental in directing and managing housing operations to ensure smooth transition of 300+ students to a new residential complex.• Liaised with the Director of Student Housing on all matters regarding the dormitory, including the carrying out of services by contractors.

Cairo, Cairo, Eg

• Intervened in crisis situations to define emergencies, responded appropriately and determined when additional professional staff and campus safety should be called for support.• Provided quality service and living conditions for 380 residents.• Coordinated with the operating company to orient their staff to Student Residence rules and regulations. Organized quality assurance training for operating company.• Collaborated with members of the Student Development staff, faculty and students, reported directly to the Associate Dean for Residential Life in all aspects of resident student issues.• Handled resident requests and resolved grievances. Conducted regular meetings with staff members and senior management to address current initiatives and long-term goals.• Oversaw recruitment and dismissal of RAs and trainee RAs, subsequent to performance evaluation; held weekly meetings/regular individual meetings to inform RAs of administrative policies and procedures.

Giza , Eg

• Achieved sales results over and above campaign performance objectives.• Guided and trained newly hired telemarketers.• Screened appointments scheduled by other telemarketers and handled prospect objections.• Persuaded US/UK residents to buy based on type of campaign

Master Of Business Administration - Mba, Marketing, Operations Management

Bachelor Of Science - Bs, Mathematics, Minor In Computer Science