Alexandros Gkindis Email & Phone Number

Dubai, AE

Menlo Park, CA, US

• Led a team of 8 to achieve 40% growth in the first year by positioning Genesys as a leader in customer experience, employee experience, and AI.
• Developed strategic plans to expand market presence in UAE, Qatar, Oman, Kuwait, Egypt, Levant, and Pakistan.
• Implemented innovative sales strategies to increase revenue and market share in a competitive industry.

Menlo Park, CA, US

• Improve the end-to-end Customer Experience (CX) for enterprise clients across the UAE, Oman, Qatar, Kuwait and Pakistan.
• Collaborate with Solution Consultants and Strategic Business Consultants to tailor Genesys solutions based on client challenges, requirements, IT technology environment and positive impact on CX.
• Align with the client's corporate strategy and financial targets to structure a Genesys proposition with quantitative business benefits.
• Learn and maintain in-depth knowledge of Genesys Enterprise products and cloud/multi-cloud technologies and industry trends.

Toronto, ON, CA

• Developed knowledge on Thomson Reuters legal solution portfolio including legal content, cloud solutions (e-billing and legal analytics), software (case management, contract automation, enterprise business management).
• Worked closely with the Regional Vice President of solution sales in devising the sales strategy and territory plan for Financial and Government customer segments for the legal business unit.
• Collaborated with account managers across the MENA region to engage the existing client base and grow the legal business.
• Conducted sales presentations and demos, wrote proposals, issued and negotiated contracts and closed sales.
• Trained account managers on Thomson Reuters solutions’ unique selling proposition and how to qualify opportunities within their accounts.

Atlanta, Georgia, US

• Collaborated with sales teams in Middle East and Africa, from engagement of prospects to deal closure across financial lines of business.
• Performed analyses of business processes, matching customer business objectives with 3rd party software solutions to solve business problems with a focus on improving CX.
• Designed solutions (system hardware/software specifications, contact center, system integration, case management, CRM, mobile engagement, voice application design and BOQ) and liaised with project, support and legal.
• Prepared and presented demonstrations and Proof of Concepts. Found solutions and addressed technical questions that arose throughout the sales process and engaged directly with customers on both technical and.
• Identified and engaged third party vendors to expand contact center solutions portfolio to include mobile/internet banking, social media consultancy, biometrics, gamification and business process guidance solutions.
• Performed analyses of prospects’ business processes, designed solutions and liaised with technical, project, support and legal teams to respond to RFIs/RFPs and prepare technical/commercial proposals.

Cairo, Cairo, EG

• Conducted 100+ bilingual presentations to highlight benefits of company products and solutions.
• Offered turnkey networking solutions including Cisco Unified Contact Center, 3rd party applications (Voice Recording, Workforce Management, Speech and Voice Biometrics) and IST product suite.
• Conducted market research and analysis of competitors to identify business opportunities and create pre-sales action plans.
• Built strategic relationships with customers and created unprecedented levels of customer service by innovating/integrating network solutions and offering end-to-end solutions.
• Liaised with Regional Sales Manager and channel partners for developing bidding proposals, responded to Requests for Proposals (RFPs), and made sales presentations to potential clients.
• Identified new sales leads and markets as well as initiated Proofs-Of-Concepts activities in order to assist sales in closing deals.

Cairo, Cairo, EG

• Analyzed business requirements, identified technical solutions, scheduled and approved implementation of changes to produce functional specifications for the project.
• Established and developed project standards, plans, master schedules and milestones; communicated the same to team members, users, and other project participants.
• Discussed major issues pertaining to long-term business planning and developed work processes that meet business needs.
• Incorporated enhancements into existing systems by analyzing and identifying areas for modification; investigated new technologies and made recommendations to management.
• Managed multi-disciplined and geographically dispersed project teams, business group resources, solution partners and third party vendors.
• Assisted with acceptance testing and managed hand-over of completed projects to clients according to agreed schedules; ensured technical solutions meet overall company policies, procedures and frameworks.

Cairo, Cairo, EG

• Joined as a Coordinator and charted a phenomenal growth chart to merit promotion as Acting Project Manager and Assistant Manager at Office of Residential Life.
• Forecasted future income and expenses through expected occupancy and rental of facilities.
• Planned, executed, and finalized projects according to strict deadlines and budgets.
• Directed project activities from inception to completion; managed budget requests using systematic, standardized procedures.
• Instrumental in directing and managing housing operations to ensure smooth transition of 300+ students to a new residential complex.
• Liaised with the Director of Student Housing on all matters regarding the dormitory, including the carrying out of services by contractors.

Cairo, Cairo, EG

• Intervened in crisis situations to define emergencies, responded appropriately and determined when additional professional staff and campus safety should be called for support.
• Provided quality service and living conditions for 380 residents.
• Coordinated with the operating company to orient their staff to Student Residence rules and regulations. Organized quality assurance training for operating company.
• Collaborated with members of the Student Development staff, faculty and students, reported directly to the Associate Dean for Residential Life in all aspects of resident student issues.
• Handled resident requests and resolved grievances. Conducted regular meetings with staff members and senior management to address current initiatives and long-term goals.
• Oversaw recruitment and dismissal of RAs and trainee RAs, subsequent to performance evaluation; held weekly meetings/regular individual meetings to inform RAs of administrative policies and procedures.

Giza, EG

• Achieved sales results over and above campaign performance objectives.
• Guided and trained newly hired telemarketers.
• Screened appointments scheduled by other telemarketers and handled prospect objections.
• Persuaded US/UK residents to buy based on type of campaign

Master Of Business Administration - Mba, Marketing, Operations Management

Bachelor Of Science - Bs, Mathematics, Minor In Computer Science