Jim Lewis Email & Phone Number

Menlo Park, Ca, Us

Greenwood Village, Colorado, Us

Consult C-Level executives of large enterprise client organizations in the banking and financial services industry, with complex customer experience and digital transformation issues, on innovative technology solutions that drive positive business outcomes. Establish trusted advisor partnerships with clients and accompany them through the full cycle of the sales process, leveraging exceptional industry knowledge.

Greenwood Village, Colorado, Us

Greenwood Village, Colorado, Us

Managed over 80 large scale digital transformation/modernization programs, including infrastructure modernization, networking transformation, BPO, and SaaS product application development for government, financial, insurance, and healthcare customers, throughout the entire project life cycle. Built trust with clients through deep technical knowledge and service delivery excellence of various contact center as a service and software as a service solutions.

Greenwood Village, Colorado, Us

Austin, Tx, Us

Global, Us

- Serve as project manager on a $1B + project transitioning the Social Security Administration’s national call center network to a Cisco Voice over IP (VoIP) telecommunications solution. - Lead all transition activities for 10 tele-service centers nationwide (~4,000 agents) and provide support at 2 mega-sized (up to 1,000 agents each) locations. - Serve as the central point of contact for planning and execution of all transition activities. Coordinate tracking, payment, security, scheduling, logistics, communication, and planning between site management staff, multiple vendors, and transition team vendor partners.- Execute or support all aspects of site transition. Activities include site surveys, Cisco equipment installation (routers, switches, and phones), testing (Empirix Hammer), supporting infrastructure work, on-site physical transition planning and execution for 30 tele-service centers. - Plan and develop training and transition strategy for Employees with Disabilities (EWD). Implemented assistive technologies including: Dragon, JAWS, Magic, and NexTalk.- Lead process improvement initiative and develop strategies effecting efficiency gains and a 30% reduction in on-site transition time.- Lead a wide range of program level work products including work breakdown, project scheduling, risk analysis, risk mitigation, requirements planning, data gathering, budget tracking, task activity reporting, process mapping, and training requirements review.- Develop transition schedule and strategy. - Authored the staffing approach of the management volume as a member of the proposal team for a contract with an estimated contract value of $80 million.

- Supervised 8 operations and administration employees.- Increased employee billable hours 25% by establishing relationships with contract administrators and securing extra work.- Reduced overall overhead hours by 10%.- Researched and developed accepted GSA MOBIS Schedule 874 ID/IQ contract proposal.- Assisted President in developing responses to six DHS and DOD RFP’s.- Developed Business Operations Reorganization Plan.- Maintained employee data and files.- Coordinated accounting system transition from QuickBooks to DCAA compliant Deltek GCS premier.- Recruited and hired new employees.- Coordinated with Program Managers to ensure continuous contract support.

Washington, Dc, Us