Executive Consultant
CurrentClient service lead. Conduct research for and serve as trusted advisor to respected clients across a variety of industries.
Aug 2018 - Present
AeroLeads people directory · profile
Michelle Yakovac, Ccxp Email & Phone Number
Customer Experience Researcher, Consultant & Change Agent
at
Hansa|GCR
1 work email found
@synovate.com
1 phone found area 512
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Researcher, Consultant & Change Agent
Location
Austin, Texas Metropolitan Area, United States
Company size
Who is Michelle Yakovac, Ccxp? Overview
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Quick answer
Michelle Yakovac, Ccxp is listed as Customer Experience Researcher, Consultant & Change Agent at Hansa|GCR, a company with 11 employees, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at synovate.com, phone signal with area code 512, and a matched LinkedIn profile for Michelle Yakovac, Ccxp.
Michelle Yakovac, Ccxp previously worked as Executive Consultant at Hansa|Gcr and President | Principal Consultant at Cx Insight Partners, Llc. Michelle Yakovac, Ccxp holds B.S, Major: Marketing; Minors: Management And Psychology from University Of Dayton.
Company email context
Email format at Hansa|GCR
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*@synovate.com
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AeroLeads found 1 current-domain work email signal for Michelle Yakovac, Ccxp. Compare company email patterns before reaching out.
Profile bio
About Michelle Yakovac, Ccxp
Experienced business leader with successful 25+ year career working for both top corporate and supplier/consulting firms with focus on customer experience, customer satisfaction/loyalty and quality measurement, management and improvement. Highlights include:-Deep expertise in designing customer feedback systems; guiding companies in using customer data and insights to improve the customer experience; and advising companies in building more customer-centered business processes, management systems and organizational competencies.-Proven leader, respected mentor and coach with the ability to build, develop and manage high-performing teams that consistently deliver on customer satisfaction/retention, revenue and profitability goals.-Track record of success building new research and consulting firms, divisions and groups from the ground-up along with directing high-visibility customer experience, satisfaction, and quality-based measurement, management and improvement initiatives.Specialties: Customer Experience Measurement & Management, Market Research, B2B Relationships, Quality Measurement & Process Improvement, Leadership, Client Services, Consulting, Planning, Program & Change Management, Training & CoachingIndustries: Consultant and advisor to Fortune 500 companies in Telecommunications, Technology, Consumer Electronics, Energy Services/Utilities, Manufacturing, Financial Services, Professional Services, Information ServicesManagement Tools & Approaches: Journey/CX Mapping, EFM/VOC Systems, Stakeholder Needs Assessments, Relationship & Event Surveys, New & Lost Customer Surveys, Employee Engagement Surveys, Benchmarking/Best Practices, Balanced Scorecards, Action Planning, Quality/Process Improvement Tools, Stage & Gate Process, Ideation & Creativity Techniques, Reward/Recognition Systems.
Listed skills include Market Research, Customer Insight, Analytics, Segmentation, and 38 others.
Current workplace
Michelle Yakovac, Ccxp's current company
Company context helps verify the profile and gives searchers a useful next step.
Hansa|Gcr
9 roles · 44 years
Michelle Yakovac, Ccxp work experience
A career timeline built from the work history available for this profile.
President | Principal Consultant
Current
Cx Insight Partners, Llc
Provide research and consulting services with specialization in understanding, improving and innovating the customer experience. Services include:-Sherpa for leaders tasked with launching or re-invigorating customer experience initiatives-Customer experience understanding via in-depth interviews, focus groups & journey mapping-Design and analysis of brand.
Jul 2015 - Present
Vice President, Loyalty Practice
Led and delivered research and consulting services to Fortune 500 clients to create understanding of the customer experience and drive customer-focused improvement. Managed ongoing client relationships and teams of research professionals. Responsible for business development, financial/administrative activities and broad-based team learning.
Oct 2000 - Jun 2015
Vice President-Lead Analyst
Established and led a new advisory practice focused on market, competitive and business intelligence. Conducted research, provided in-depth analysis, authored management briefings and advised corporate executives/suppliers on benchmarks, best practices and trends in the market research/intelligence and business/competive intelligence industry.
Feb 2000 - Oct 2000
Principal/Partner
Built a start-up research and consulting firm dedicated to helping organizations create and sustain lasting, profit-producing relationships with customers, employees and other important stakeholder groups. Involved in all facets of the business including planning, product development, sales, marketing, client consultations, research design and.
1997 - 2000
~3 yrs
Vice President - Customer Loyalty Measurement & Management
Intelliquest
Established a new business division for this technology-based research and consulting firm focused on delivering customer loyalty measurement and management solutions. Created the business case and plan, built and developed the group/team, developed a comprehensive product/service offering and generated a healthy revenue base in only eight months.
1996 - 1997
~1 yr
Vice President - Client Services; Vice President - Product Development & Management
Led team of research professionals in conducting customer satisfaction/loyalty based research and consulting with clients on how to translate resulting information into strategies for improving products, services, processes and customer relationships. Formed and led team responsible for training and driving innovation of customer-loyalty based tools and.
1991 - 1996
~5 yrs
Manager-Quality Positioning; Manager Quality Measurements
Gte Telephone Operations (Now Verizon)
Led team responsible for centralizing, managing, analyzing, synthesizing and communicating all voice-of-customer research and competitive benchmarking programs throughout the organization. Launched formal quality improvement group with responsibility for initiating, supporting and directing company-wide quality improvement activities. Built organizational.
1987 - 1991
~4 yrs
Project Director - Senior Account Executive
Designed customer satisfaction measurement programs and serviced research needs of major accounts. Managed team of four research professionals and participated in all phases of the research process from research design through analysis and presenting results to top management.
1982 - 1987
~5 yrs
Team & coworkers
Colleagues at Hansa|GCR
Other employees you can reach at hansagcr.com. View company contacts for 11 employees →
MC
Michael Cruz
Colleague at Hansa|GcrWaunakee, Wisconsin, United States, United States
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JF
Jenn Falco
Colleague at Hansa|GcrPortland, Oregon, United States, United States
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AW
Andy Wilson
Colleague at Hansa|GcrKalispell, Montana, United States, United States
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WM
Wayne Marks
Colleague at Hansa|GcrGig Harbor, Washington, United States, United States
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CR
Chelsea Rose
Colleague at Hansa|GcrPortland, Oregon, United States, United States
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Michael Cruz
Colleague at Hansa|GcrWaunakee, Wisconsin, United States, United States
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JF
Jenn Falco
Colleague at Hansa|GcrPortland, Oregon, United States, United States
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AW
Andy Wilson
Colleague at Hansa|GcrKalispell, Montana, United States, United States
View →
WM
Wayne Marks
Colleague at Hansa|GcrGig Harbor, Washington, United States, United States
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CR
Chelsea Rose
Colleague at Hansa|GcrPortland, Oregon, United States, United States
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2 education records
Michelle Yakovac, Ccxp education
B.S, Major: Marketing; Minors: Management And Psychology
Education record
Lackawanna High School
FAQ
Frequently asked questions about Michelle Yakovac, Ccxp
Quick answers generated from the profile data available on this page.
What company does Michelle Yakovac, Ccxp work for?
Michelle Yakovac, Ccxp works for Hansa|GCR.
What is Michelle Yakovac, Ccxp's role at Hansa|GCR?
Michelle Yakovac, Ccxp is listed as Customer Experience Researcher, Consultant & Change Agent at Hansa|GCR.
What is Michelle Yakovac, Ccxp's email address?
AeroLeads has found 1 work email signal at @synovate.com for Michelle Yakovac, Ccxp at Hansa|GCR.
What is Michelle Yakovac, Ccxp's phone number?
AeroLeads has found 1 phone signal(s) with area code 512 for Michelle Yakovac, Ccxp at Hansa|GCR.
Where is Michelle Yakovac, Ccxp based?
Michelle Yakovac, Ccxp is based in Austin, Texas Metropolitan Area, United States while working with Hansa|GCR.
What companies has Michelle Yakovac, Ccxp worked for?
Michelle Yakovac, Ccxp has worked for Hansa|Gcr, Cx Insight Partners, Llc, Ipsos, Outsell, Inc., and The Genesis Group Llc.
Who are Michelle Yakovac, Ccxp's colleagues at Hansa|GCR?
Michelle Yakovac, Ccxp's colleagues at Hansa|GCR include Michael Cruz, Jenn Falco, Andy Wilson, Wayne Marks, and Chelsea Rose.
How can I contact Michelle Yakovac, Ccxp?
You can use AeroLeads to view verified contact signals for Michelle Yakovac, Ccxp at Hansa|GCR, including work email, phone, and LinkedIn data when available.
What schools did Michelle Yakovac, Ccxp attend?
Michelle Yakovac, Ccxp holds B.S, Major: Marketing; Minors: Management And Psychology from University Of Dayton.
What skills is Michelle Yakovac, Ccxp known for?
Michelle Yakovac, Ccxp is listed with skills including Market Research, Customer Insight, Analytics, Segmentation, Strategy, Quantitative Research, Crm, and Questionnaire Design.
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