National expert on branded customer experience and customer loyalty management; accomplished in the development and implementation of customer experience strategies; brand strategies and brand development; deep experience working with executives to create organizational change and customer focused cultures; well versed in all aspects of leadership alignment and development, employee engagement, performance management systems, customer research, and process improvement. Proven business builder and profit center executive.Specialties: Customer experience development, brand strategy, organizational change, customer research, leadership development, employee engagement, training, executive facilitation, design and development of ogranizational interventions, marketing and sales management, people management, organizational diagnostics and assessments, global project management.