Michelle Szeto Email & Phone Number

- Fostered strong client relationships by building trust and rapport, provided added value to the partnership, & sourced opportunities for account expansion & upsell, resulting in an 85-90% retention rate and long-term customer satisfaction & loyalty (signed multi-year contracts up to 10 years).- Successfully managed a substantial $2 million book of.

- Converted to a full-time employee within 5 months of internship- Updated Salesforce data for 400+ lost opportunities, resulting in a 10% increase in site expansion and reactivation of churned accounts across all Account Manager books.- Identified and created a list of the top 3 teacher users for over 250 expiring accounts to contact and prevent churn.

- Designed informational Instagram posts and updated the organization website with new programs and projects, which increased our engagement by 150%- Created 4 monthly newsletters using Canva and MailChimp to inform supporters of our achievements and future projects, which helped us receive a $15,000 donation and a large NGO grant- Collaborated with other.

- Trained 5 new hires and volunteers on hospital functions and professional etiquette which allowed them to properly conduct themselves when speaking to clients and their patients- Executed sales opportunities for prescription diets that cater to the specific needs of the patient's individual needs which would require monthly refills and purchases..

- Curated lesson plans that supported concepts and curriculum that students were currently learning in school- Oversaw small groups of up to 4 students to complete homework assignments and aid in weaker subjects- Educated students through SAT, ACT, and AP test preparation which resulted in a 20-30% increase from their initial assessment scores- Updated.

- Maintained high standards of customer service to provide the best customer experience.- Collaborated with team members to complete customer orders in an efficient manner.- Mentored and trained new team members working as crew members and cashiers.