Program Leadership:Assumed leadership of a large-scale, in-flight program with a budget of $45M annually and oversight of 150 resources across four work streams.Reorganized the program structure to focus on agile delivery, resulting in improved prioritization of features based on time-to-value.Secured approval for new business cases and additional funding, ensuring the continuation and expansion of critical projects.Strategic Planning and Execution:Directed the strategic planning and execution of CRM technology enablement projects, aligning them with the regulatory objectives of WorkSafe Victoria.Developed and implemented a strategy for smaller, more frequent releases, reducing change impact and enhancing end-user adoption.Increased deployment frequency from twice per year to bi-weekly, incorporating "Canary Testing" and utilizing a network of end-user change champions.Commercial Negotiations:Led the renegotiation of the Salesforce enterprise licensing agreement, presenting a comprehensive approach to the board.Right-sized license quantities and established a professional services master agreement, resulting in a strategic partnership valued at up to $130M with renewal options for up to 8 years.Team Development:Integrated key resource types, including Change Analysts and Trainers, into the Product Delivery Squad to deliver impact assessments and 'micro-learn' artefacts with each release.

Team Building and Management:Designed roles and recruited staff for a newly established business unit dedicated to maintaining CRM operations.Attracted and retained high-caliber technical resources in key roles such as DevOps Engineering Lead and Salesforce Development Lead, inclusive of office attendance requirement and regional location.Operational Efficiency:Planned and executed a comprehensive knowledge transfer from incumbent vendors to newly formed WorkSafe resources.Terminated vendor contracts for back-end web development, Salesforce CI/CD, and Salesforce Operations, resulting in significant cost savings and increased operational efficiency.Adoption of Lean-Agile Methodology:Promoted the adoption of a business-led lean-agile "Product" methodology, enhancing the CRM operations and integration processes.Facilitated the transition to an agile working environment, improving team collaboration and productivity.

Transformation Leadership:Led the technology practice of a large transformation program, overseeing the decommissioning of the mainframe and transitioning its capabilities into the core system.Delivered integrated analytics solutions, significantly enhancing data-driven decision-making, operational efficiency, and citizen experience.Strategic Initiatives:Proposed and initiated smaller continuous improvement projects post-transformation to sustain and enhance the value of TAC's claims management system.Ensured that these projects were well-received and continued to deliver ongoing benefits to the organization.Resource Management:Managed technology resourcing and planning for TAC Programs, ensuring the alignment of resources with strategic objectives.Coordinated with cross-functional teams to ensure seamless integration and execution of technology initiatives.