Mickell T. Email & Phone Number

United States

• Acknowledged as a top performer in the department, consistently achieving exceptional results and surpassing targets through effective problem-solving skills and handling complex threats.
• Fostered a positive and collaborative work environment, leveraging humor and creativity to alleviate stress and enhance team morale.
• Entrusted by leadership with critical assignments and tasks, consistently delivering high-quality results.
• Developed and delivered comprehensive training programs to empower analysts to work independently and excel in their roles.
• Served as a recognized subject matter expert in threat intelligence, providing valuable guidance and insights to stakeholders.
• Assumed a leadership role in incident response activities, effectively coordinating and leading the team during critical situations.

United States

• Conducted extensive investigations and analyze logs and security-related events using Sophos tooling to identify and respond to cyber threats in customer environments.
• Collaborated with customers and technical/executive teams to effectively communicate findings, drive issue resolution, and provide recommendations for minimizing risk.
• Maintained proactive customer engagement by addressing inbound requests and communicating through various mediums.
• Contributed to the core security and threat response teams by assisting with incident response and providing support during investigations.
• Stayed informed on the latest security trends and developments by conducting regular research on emerging Indicators of Compromise/Attack, exploits, and vulnerabilities.
• Proactively hunt for potential threats within the Managed Detection and Response (MDR) customer base, resulting in early identification and mitigation of security incidents.

Ogden, Utah, United States

• Ensured the security of information systems through the implementation of robust access controls, backups, firewalls, and end-user education programs.
• Significantly improved the organization's security posture by implementing defense in depth practices and following CISA mitigation recommendations.
• Conducted comprehensive trainings for employees to promote security awareness and increase their understanding of security best practices.
• Managed the organization's Office 365 and Google administrative accounts, enforcing policies and security controls based on industry trends and events.
• Developed a comprehensive internal wiki with technical documentation and manuals to improve employee access to critical information.
• Installed and configured a variety of security-related software, hardware, and GPO policies to enhance the organization's security posture.

Salt Lake City Metropolitan Area

• Implemented the NIST cybersecurity framework across multiple client environments to enhance security posture.
• Upgraded and maintained virus protection systems to provide robust defense against emerging cyber threats.
• Strengthened server and endpoint security through hardening to reduce security vulnerabilities and improve infrastructure resiliency.
• Provided expert recommendations for the enhancement of security systems and processes to enhance security posture.
• Analyzed and remediated security vulnerabilities to ensure compliance with industry standards and best practices.
• Conducted phishing threat campaigns, analyzed results, and provided security awareness training to employees to mitigate human-based threats.

Salt Lake City Metropolitan Area

• Provided technical escalation support and delivered comprehensive training and mentoring to new team members.
• Served as a senior technical advisor and primary point of contact for key client accounts, ensuring prompt and efficient resolution of technical issues.
• Managed and maintained a diverse range of network-attached devices, including computers, printers, servers, phone systems, and mobile devices.
• Conducted regular system health checks and backup monitoring to ensure optimal performance and data security.
• Diligently documented and updated tickets, adhering to established guidelines and quality standards.
• Participated in after-hours support rotation and collaborated with cross-functional teams on high-priority, time-sensitive projects.

Ogden, Utah, United States

• Identified, diagnosed, and documented hardware failure or software problems on a variety of computer or computer-related equipment.
• Completed assigned work orders (diagnostics, builds, or upgrades) within the established time frames.
• Provided suggestions for the company computer images based on security trends.
• Accurately explained complex computer systems with patience to users who have lesser knowledge.
• Performed follow ups with end-users to ensure satisfaction and issues were fully resolved.
• Developed scripts to automate certain job responsibilities such as tune-up services and installing specific software after drive formats.

Ogden, Utah, United States

• Managed a team of technicians that repaired several hundred computers monthly.
• Responsible for daily business operations including inventory, money deposits, the company’s social media pages, responding to inquiries, and opening and closing duties.
• Resolved technical support cases and provided customers with timely updates.
• Quickly identified network issues and troubleshooted the source of the problem to either hardware, software, or network faults.
• Successfully dropped turn around times to an all-time company low.

Ogden, Utah, United States

• Communicated computer hardware specifications and other product information to customers in order to provide informative purchasing decisions.
• Familiarized customers with basic PC maintenance, home/office wireless networking and internet security.
• Maintained knowledge and understanding of current and upcoming technologies related to computers, networks, and tablets.