Mickell T. Email & Phone Number

United States

• Acknowledged as a top performer in the department, consistently achieving exceptional results and surpassing targets through effective problem-solving skills and handling complex threats.• Fostered a positive and collaborative work environment, leveraging humor and creativity to alleviate stress and enhance team morale.• Entrusted by leadership with critical assignments and tasks, consistently delivering high-quality results.• Developed and delivered comprehensive training programs to empower analysts to work independently and excel in their roles.• Served as a recognized subject matter expert in threat intelligence, providing valuable guidance and insights to stakeholders.• Assumed a leadership role in incident response activities, effectively coordinating and leading the team during critical situations.• Implemented proactive strategies, including advanced analytics techniques, to identify and mitigate emerging and sophisticated threats.• Contributed to the creation and enhancement of impactful threat intelligence reports, executive summaries, and other deliverables, simplifying complex security concepts for non-technical audiences.• Actively engaged in industry conferences, webinars, and forums, continuously staying updated on the latest advancements and best practices in threat intelligence and cybersecurity.

United States

• Conducted extensive investigations and analyze logs and security-related events using Sophos tooling to identify and respond to cyber threats in customer environments.• Collaborated with customers and technical/executive teams to effectively communicate findings, drive issue resolution, and provide recommendations for minimizing risk.• Maintained proactive customer engagement by addressing inbound requests and communicating through various mediums.• Contributed to the core security and threat response teams by assisting with incident response and providing support during investigations.• Stayed informed on the latest security trends and developments by conducting regular research on emerging Indicators of Compromise/Attack, exploits, and vulnerabilities.• Proactively hunt for potential threats within the Managed Detection and Response (MDR) customer base, resulting in early identification and mitigation of security incidents.• Expertly handled and submitted malicious files for deeper analysis to the research team, contributing to the continuous improvement of threat detection and response capabilities.• Provided training to inexperienced analysts, elevating the team's overall skills and knowledge in security operations.

Ogden, Utah, United States

• Ensured the security of information systems through the implementation of robust access controls, backups, firewalls, and end-user education programs.• Significantly improved the organization's security posture by implementing defense in depth practices and following CISA mitigation recommendations.• Conducted comprehensive trainings for employees to promote security awareness and increase their understanding of security best practices.• Managed the organization's Office 365 and Google administrative accounts, enforcing policies and security controls based on industry trends and events.• Developed a comprehensive internal wiki with technical documentation and manuals to improve employee access to critical information.• Installed and configured a variety of security-related software, hardware, and GPO policies to enhance the organization's security posture.• Monitored system performance and maintained systems according to the latest industry requirements and trends.• Patched systems and software on a regular basis to ensure their security and performance.• Collaborated closely with administrative staff to plan and implement technical changes organization-wide.• Mentored and trained technical staff on all IT-related matters, enhancing their skills and knowledge.

Salt Lake City Metropolitan Area

• Implemented the NIST cybersecurity framework across multiple client environments to enhance security posture.• Upgraded and maintained virus protection systems to provide robust defense against emerging cyber threats.• Strengthened server and endpoint security through hardening to reduce security vulnerabilities and improve infrastructure resiliency.• Provided expert recommendations for the enhancement of security systems and processes to enhance security posture.• Analyzed and remediated security vulnerabilities to ensure compliance with industry standards and best practices.• Conducted phishing threat campaigns, analyzed results, and provided security awareness training to employees to mitigate human-based threats.• Stayed current on latest security trends and implemented appropriate security measures based on the criticality and likelihood of an attack.• Deployed and administered firewalls with integrated IDS/IPS systems to monitor and protect against network-based threats.

Salt Lake City Metropolitan Area

• Provided technical escalation support and delivered comprehensive training and mentoring to new team members.• Served as a senior technical advisor and primary point of contact for key client accounts, ensuring prompt and efficient resolution of technical issues.• Managed and maintained a diverse range of network-attached devices, including computers, printers, servers, phone systems, and mobile devices.• Conducted regular system health checks and backup monitoring to ensure optimal performance and data security.• Diligently documented and updated tickets, adhering to established guidelines and quality standards.• Participated in after-hours support rotation and collaborated with cross-functional teams on high-priority, time-sensitive projects.• Demonstrated strong technical acumen and effectively communicated technical information to clients and team members, presenting clear and concise briefing materials.• Assessed and understood the unique needs and expectations of clients, and recommended commercially available IT solutions that met their specific requirements.

Ogden, Utah, United States

• Identified, diagnosed, and documented hardware failure or software problems on a variety of computer or computer-related equipment.• Completed assigned work orders (diagnostics, builds, or upgrades) within the established time frames.• Provided suggestions for the company computer images based on security trends.• Accurately explained complex computer systems with patience to users who have lesser knowledge.• Performed follow ups with end-users to ensure satisfaction and issues were fully resolved.• Developed scripts to automate certain job responsibilities such as tune-up services and installing specific software after drive formats.

Ogden, Utah, United States

• Managed a team of technicians that repaired several hundred computers monthly.• Responsible for daily business operations including inventory, money deposits, the company’s social media pages, responding to inquiries, and opening and closing duties.• Resolved technical support cases and provided customers with timely updates.• Quickly identified network issues and troubleshooted the source of the problem to either hardware, software, or network faults.• Successfully dropped turn around times to an all-time company low.

Ogden, Utah, United States

• Communicated computer hardware specifications and other product information to customers in order to provide informative purchasing decisions.• Familiarized customers with basic PC maintenance, home/office wireless networking and internet security.• Maintained knowledge and understanding of current and upcoming technologies related to computers, networks, and tablets.