Miguel Morais Alexandre Email & Phone Number

Lisbon, Pt

Lisbon, Portugal

- Manage a team of Customer Success Managers within the territory, supporting a mix of high and low touch clients, as well as commercial and enterprise clients - Own the business and strategy of a territory from a Customer Success point of view - Positions the role of the CSM strategically both internally and externally. - Coaches CSMs to focus on key KPIs and to act proactively vs reactively. - Builds networks internally across functions. Sponsors key accounts in the territory - Guide and coach team members to provide business, technical, and product knowledge, and develop/execute effective success plans to drive customer outcomes- Work closely with sales RVP and Account Executives in the region to jointly manage key accounts, ensuring visibility of pipeline and coverage as we grow the customer base- Hire, on-board, train and motivate at an exceptional level- Develop and maintain objectives and OKRs with the team and CS leadership in the Geo- Serve as a point of escalation for customer-facing issues in the region- Work closely with the respective Account Executives and Technical Success Managers to identify and nurture your Customer renewal and growth opportunities to closure- Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team

Lisbon, Portugal

Lisbon, Portugal

Lisbon Area, Portugal

- Key early player at the most key level of a growing global Customer Success team managing a very select list of our most strategic Customers and important initiatives.- Provide business, technical, and product knowledge and develop/execute effective success plans to drive customer outcomes.- Educate customers on how existing and new product features/functionality will contribute to the growth of their business.- Work closely with Account Executives and Customer Success Engineers to identify and nurture Customer renewal and growth opportunities to closure.- Voice of the Customer - identifying and quantifying the key factors for Customer success and then communicating them effectively to drive the solutions provided by OutSystems and develop a plan to meet said criteria based on regularly cadenced communications with Customer (QBRs, Executive Meetings, etc.).- Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team

Lisbon Area, Portugal

- Key early player at the most senior level of a growing global Customer Success team managing a very select list of our most strategic Customers and important initiatives.- Provide business, technical, and product knowledge and develop/execute effective success plans to drive customer outcomes.- Educate customers on how existing and new product features/functionality will contribute to the growth of their business.- Work closely with Account Executives and Customer Success Engineers to identify and nurture Customer renewal and growth opportunities to closure.- Voice of the Customer - identifying and quantifying the key factors for Customer success and then communicating them effectively to drive the solutions provided by OutSystems and develop a plan to meet said criteria based on regularly cadenced communications with Customer (QBRs, Executive Meetings, etc.).- Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team.

Lisbon Area, Portugal

Diving beyond recreational depths with open-circuit technical gear has allowed tec divers to discover amazing wrecks and photograph never-before-seen organisms. Tec Deep Instructors contribute to deep exploration by training the next generation of tec divers. Can conduct Discover Tec programs and teach Tec 40, Tec 45 and Tec 50 Diver courses.

Lisbon Area, Portugal

PADI Master Instructors are recognized as elite scuba diving educators who, through dedication and hard work, have proven to be dive industry leaders. Master Instructor exemplifies what it means to be a scuba diving professional through its teaching efforts and professional conduct.

Lisbon Area, Portugal

CPR and first aid are key skills that are important to everyone, not just scuba divers. An Emergency First Response Instructor can teach skills based on internationally recognized emergency care guidelines, and can offer courses to anyone. The great thing about EFR courses is they make learning easy by providing a comfortable environment to practice emergency care skills. You as a student finish the course feeling confident with their new skills and ready to help someone in need.

Lisbon Area, Portugal

• Define the go to market strategy• Develop new business areas in the geography• Workshops with clients and consulting activity• Support to the sales’ team on identified projects and opportunities• Analysis on the market potential and definition of the internal resources’ allocation• Identification of key opportunities and internal management of the solution development, including the identification and cooperation with key partners• Achieve the objectives of orders for the areas of defined solutions, managing the budget defined for pre-sales

Portugal

• Develop new business areas in CPLP countries;• Support the sales force in order to build the business plan;• Ensure the construction of clear and attractive solutions with high added value for customers;• Achieve the objectives of orders for the areas of defined solutions, managing the budget defined for pre-sales;• Lead and prepare proposals, including the solution and budget component;• Coordinate the necessary resources of the various practices in order to guarantee the correct delivery of the proposals;• Monitor and obtain feedback from Project Managers in related areas in order to reuse intellectual capital.• Program Management in key accounts to guarantee excellence on the delivery and up sell;

Lisbon Area, Portugal

• Support the sales force in order to build the business plan;• Ensure the construction of clear and attractive solutions with high added value for customers;• Achieve the objectives of orders for the areas of defined solutions, managing the budget defined for pre-sales;• Lead and prepare proposals, including the solution and budget component;• Coordinate the necessary resources of the various practices in order to guarantee the correct delivery of the proposals;• Monitor and obtain feedback from Project Managers in related areas in order to reuse intellectual capital.

Lisbon Area, Portugal

Project Management in large projects in OSS/BSS area. Large international teams management in key projects in the referred area in Portugal and Africa countries like Angola, Cape Verde, Botswana, etc.

Mba, Business Administration And Management

The Lisbon MBA International Full Time was considered the 21st best Global MBA in Europe, 80th in the world, and the 1st worldwide.

Master'S Certificate, Project Management

The George Washington University School of Business is an international leader in education and research, which prides itself on training.

Engineer'S Degree, Computer Software Engineering, Computer Science And Engineering

Instituto Superior Técnico aims to contribute to the development of society, promoting and sharing excellence in higher education.

Master Instructor, Scubadiving, Instructor

Core Training: Open Water Diver Advanced Open Water Diver Rescue Diver Divemaster Assistant Instructor Open Water Scuba Instructor.

Instructor, Emergency First Response

Primary Care (CPR) Secondary Care (First Aid) Care for Children CPR & AED

Tec Diver Instructor, Tec Scubadiving, Instructor

Discover TEC TEC40 TEC45 TEC50

Tec Diver, Tec Trimix Diver

The Tec Trimix Diver takes experienced tec divers and turns them into extreme divers who go deeper and visit pristine sites where few.