Mika Smith Email & Phone Number

Boston, MA, US

Cambridge, Massachusetts, United States

Cambridge, Massachusetts, United States

• CX and marketing strategy across patients and healthcare professionals
• Prototype build and user testing

Melbourne, Victoria, Australia

• Experience across healthcare, financial services, education and telecommunications
• Capability focuses in consumer strategy, talent strategy, sales and marketing, M&A/integration, robotic process automation, contact centre and pricing

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Victoria, Australia

• Led a cross-functional program to build an efficient, repeatable, and measurable experience to onboard new customers and drive value in the first 90 days; informed product and marketing enhancements to reduce CSM.
• Built playbooks for CSMs to upskill as strategic L&D advisors, driving end-learner adoption and improving L&D maturity
• Redesigned the customer success and sales model across the APAC, US, and UK businesses to reorient to value

Wellington & Wairarapa, New Zealand

Full-stack programmer developing software for a New Zealand government agency undergoing a 5-yr transformation project. Embedded in client teams to reach the shared objective of a seamless customer experience.

Dunedin

• Ran weekly Code Club classes 8-12 year old children. Hive Dunedin aims to provide a safe environment for kids to learn coding; a vital life skill which guarantees a future career. After being part of a team of tutors.
• Planning and executing weekly sessions for a class of 17 girls, some with learning difficulties
• Introducing material and running through demonstrations to the class, then follow-up one-on-one
• Teaching Scratch and Python with a creative twist to traditional coding lessons
• Recruiting and coordinating a team of volunteers

Wellington & Wairarapa, New Zealand

Front end developer on the Koha management platform, primarily programming in Perl. Offered this position after completing the Open Source Academy in 2013.

Dunedin, New Zealand

• Assisted a Ph.D student in completing their psychology thesis on virtual reality as a tool for learning consolidation. The study was supervised by the Vice Chancellor of the University of Otago. My roles included:
• Managing the team that builds the virtual world that was the focus of the study
• Formulating and running tests followed by data processing and write-up
• Working with children in interviewing them for data

Dunedin, New Zealand

• My roles included:
• Planning and hosting events on campus.
• Acting as a campus contact for the Google Sydney office.
• Helping Google better understand the culture at the University of Otago

Wellington, New Zealand

• Offered this position after receiving the Datacom Prize for Digital Technologies in 2014. My roles involved:
• Web Design with HTML, CSS and PHP
• Testing for Immigration Global Management Systems (IGMS)
• Business Intelligence Reporting with Solver BI360
• Data Visualisation using JavaScript

Master Of Business Administration - Mba

Bachelor’S Degree