• Identify the technological requirements of our internal teams and devise a comprehensive plan to develop and implement effective solutions to enhance our operational efficiency and productivity.• Lead an in-depth technology assessment of our US business and develop a short- to long-term technology roadmap. Ensure the roadmap aligns with our organizational goals, integrates current and future IT landscape changes, leverages emerging technology trends, and positions our business at the forefront of industry competition.• Uncover and address the pain points and friction between our technology and business operations. Implement solutions that enhance our efficiency and effectiveness, thereby improving employee performance and satisfaction.• Identify opportunities for enhancements to our systems and collaborate with our internal technology teams to implement improvements, ensuring minimal disruption to business operations.• Serve as the business lead in all technology initiatives including digital transformation, system standardization, AI projects, and technical debt reduction.• Represent our US business unit on our corporate global digital-customer relationship team (DCR).

• Directed the operations of seven branch offices throughout the eastern half of the US totaling $380M+ in yearly revenue. Actions included maintaining customer relations through in-person visits, project budgeting and review for large or complex projects, developing recruiting strategy, and major event resolution.• Monitored the financial health of operations including revenue targets, cost control, profit margin achievement and cash flow health. Initiated a response to any deviations or changes to our expected financial performance metrics.• Established standardized process and procedures for all branch office operations teams and monitored for adherence.• Developed a national strategy for operations including team structure, manpower sizing, employee skills development, and financial performance.• Developed and deployed multiple standard operational tools throughout all US branch offices including an updated financial forecasting and reporting tool, project management planning tools, an operational information system, and a project execution planning process among other. Managed the change initiatives in support of the rollout of the tools.• Developed and instructed our Project Management Development Program (PMDP) for all new project managers to the organization.• Led multiple work groups tasked with identifying opportunities for efficiencies in our execution process and developed initiatives to address the efficiency opportunities. Managed the change initiatives tied to these projects to incorporate them into our national operations with minimal disruption. These efficiency opportunities generated over $12M in yearly savings for our business.• Led our national operational response to major impact events such as the Covid-19 pandemic and major supply chain disruptions.

- Responsible for a P&L of over $20M of enterprise system implementation projects including all financial budgeting, forecasting, billing and cash flow metrics.- Lead/manage a team of up to (30) employees including sub-managers, project managers, engineers and technicians.- Responsible for all personnel management including recruiting of experienced and entry-level talent.- Establish and develop positive client relationships. Ensure high customer satisfaction by maintaining regular communication with clients including handling of escalated issues.- University Recruiting Leader: Responsible for coordinating all university recruiting efforts since 2012 resulting in the recruitment of over (100) technical candidates from local universities.- Develop and maintain a positive, up-beat work culture focused on keeping morale high with a challenging work environment while sustaining high employee satisfaction and retention.

- Directly manage a team of (4) project engineers.- Review and approve all new project budgets during pre-sales effort.- Develop and continually improve engineering standards and processes/procedures.

- Responsible for all aspects of implementing large-scale enterprise projects including financial forecasting, budgeting and billing. Project sizes ranged from several thousand to multi-million dollar.- Developed project plans and schedules and provided feedback to management and sales teams for future opportunities.- Responsible for managing and directing project teams consisting of engineers, technicians and subcontractors.

- Designed and oversaw installation of enterprise projects with multiple integrated systems.- Responsible for all material procurement, sub-contractor direction and field coordination, start-up, testing and commissioning.- Completed all CAD drawings, wiring diagrams and system design drawings.- Setup and configured servers and workstations, including OS and SQL installations. Completed installation and programming of all software packages.