Mike Aragon Email & Phone Number

Pinole, California, United States

Pleasant Hill, California, United States

San Ramon, Ca

Contra Costa County

Walnut Creek, Ca

• Support of Corporate Office and Branch Offices hardware, software and network infrastructure.• Rebuild, image and configure computers / laptops for new employees or existing users in Corporate and Branch Offices.• Install / upgrade software on computer systems.• Support of Branch Offices throughout the Bay Area where my job was to inventory, maintain, repair, troubleshoot and replace Technology equipment.• Support Sharp, Konica and Ricoh MFPs.• Maintain Branch office wireless networks.• Assist Realtors with hardware and software related problems with their personal computers or laptops.• Intertel PBX and VOIP Phone.com support.• Warehouse all equipment returned from the field and dispose of expired inventory.

Walnut Creek, Ca

• Research, resolve, and respond to issues and questions From Corporate and Field in accordance with Westaff’s current standards and environment.• Install new hardware and software as well as upgrades for Corporate and Field.• Configure PCs for new hires at Westaff Corporate. Including Department Specific applications.• Monitor requests for new office openings and assist in determining the hardware needs, build their Payroll system and make sure all pieces are shipped in time for their “go live” date.• Keep abreast of software upgrades for applications (Citrix, OS,..) and new technologies (Winterm, Maxterm)used at Corporate and in the Field Offices.• Managed the rollout of new call tracking system (Remedy) for Westaff Support and worked with the new Remedy Administrators to ensure a smooth transition of administrative duties.• Project Lead for initial Remote users Laptop Configuration for all Zone, Area, Regional and Branch Managers at Westaff. Included hardware evaluation / configuration and support documentation for laptops.• Provide both hardware and software support for various stages of the WAN rollout.

Concord, Ca

Helped customers such as BART, PG&E, EBMUD and Kaiser determine the best hardware and software solutions for their environment. Then find the best pricing and availability through our suppliers, provide a quote and arrange shipping to meet deadline if bid accepted. When required I would also assemble and configure systems ordered by customers in accordance with their specs.

Associate Of Applied Sciences Degree, Computer / Technology, Gpa: 4.0

Real Estate, Gpa: 3.0