Michael Williams Email & Phone Number

Concord, California, United States

Portland, Oregon Area

Responsible for all company's technical operations and internal procedures, project management, clients’technology infrastructure, RMM automation, preventative maintenance, client on-boarding, employee onboarding/training, ticket lifecycle and Service Level Agreements.

Responsible for clients’ technology infrastructure, IT product procurement, technician scheduling, preventative maintenance, client onboarding, employee onboarding/training, ticket lifecycle, Service Level Agreements, creating and implementing standard procedures to streamline operations. Overseeing the maintenance of clients’ technology infrastructure. Effectively and efficiently communicate and resolve all issues, problems, changes, maintenance, and root cause findings with the team and clients.

Was promoted from a Tier 1 to a Tier 2 technician and contributed to the overall company growth from 3 employees to 10 employees. Designed and implemented company-wide standard procedures to streamline productivity and efficiency. Implemented and managed all internal applications to create a streamline processes.

Identified and recommended solutions to the Marketing Executives based upon assessment of promotional pricing inconsistencies. Communicated with stores to resolve reported promotional pricing issues.

Worked closely with Zenith Insurance Company to gather information for investigating claims. Researched claimant by performing background checks, tracking phone numbers, and information on social networking sites. Created a database specifically for claimants' data to assist in creating formal reports and reviews for each case.Used Adobe Premiere to edit video segments which served as evidence against the claimants' case.

Quickly moved upwards to a commissioned based sales position in the television/entertainment department. Learned how to really listen to a customer to establish their needs and wants, and ultimately provided the customer satisfactory solution. Was recognized as a top sales representative several times.