350 Slots,Table Games, 71-room Hotel, Conference Center, Buffet, Casual Dining, Café, Sports Bar • Develop and maintain effective interdepartmental synergy and leadership throughout the Casino entity.• Lead a continuous quality improvement process throughout all departments: Gaming operations (Slots, Table Games, and Bingo), Food & Beverage, Security, Hospitality operations (Facilities, Convention Center and Lodge) and Casino Compliance.• Establish project priority based on influence to the bottom line.• Provide and promote ongoing opportunities for all management and staff to give operational feedback.• Provide oversight and direction to all Department Directors, Managers, Supervisory staff and front-line Team Members as necessary to establish and maintain high performance standards.• Works closely with the Executive Team to develop the annual operating budget, financial forecasting, capital investment and required reporting to LCO Tribal Governing Board, LCO Business Board, NIGC and the State of Wisconsin per Gaming Compact requirements.• Facilitates developmental education and skills training to elevate expertise at all levels of Casino operations.• Creates ongoing career and skills development opportunities for all levels of Casino associates prioritized by those that have the greatest impact on profitability. • Maintain timely financial reporting and operational performance metrics for all revenue-producing areas.

Q1 revenues $900K above budget10% increase in slot coin-in over 2014 for the first quarterDevelopment of FF & E budget for planned new casino/resortVast improvement in customer and employee satisfaction as measured by customer letters and comment cards. Made major adjustments to employee schedules to better match business demands

Developed and administered the annual casino budget, as well as the long-term strategic planning and revenue projections for the casinoExpertise in finance, budgeting, accounting and cost control procedures and forecasting for future results. Experience with financial reporting, expense analysis, cost benefit analysis and financial statement interpretation. Ability to analyze problems, project consequences, identify solutions and implement recommendations. Ability to build successful and collaborative relationships with the President, CFO and other executive team members. Coach and consult management and executive level employees. Established and maintained professional relationships with co-workers at all levels and with individuals of varying social and cultural backgrounds. Maintained confidentiality. Led and worked within a team in order to meet strict timelines.Re-pricing our slot product resulting in increased slot revenueDeveloped and implementing customer service standards for casino personnelDeveloped and implemented month employee awareness program for all marketing and F&B promotions

Q1 revenues $900K above budget10% increase in slot coin-in over 2014 for the first quarterDevelopment of FF & E budget for planned new casino/resortVast improvement in customer and employee satisfaction as measured by customer letters and comment cards

Report to the General Manager with the responsibility for overseeing all casino operations to ensure compliance, efficiency, quality, service, and cost-effective management of resources in the operations of Table Games, Bingo, Slots, Security, Food and Beverage, and Facilities, during an assigned shift.Ensure exceptional customer service, adherence to safety and security procedures and compliance with applicable tribal, state, and federal gaming laws and regulations.Respond to and resolves higher levels of customer or employee issues or complaints . Improve staff effectiveness by coaching, counseling, training and recommending disciplinary action for employees; delegating and monitoring job tasks and results in a timely manner.Participate in the development of a strategic plan and objectives for casino operations.Implement and communicate company and departmental goals, objectives, policies and procedures. Keep leadership and other departments informed of status of casino shift activities

Responsible for all slots, table games, keno, poker and hotel operations, and ensuring compliance with all required policies and procedures, as well as executing all commission policies and departmental regulations and procedures. Oversaw the design and completion of a major floor expansion, including a new Pit layout and the overhead design; added four (4) additional tables to the Pit.Instrumental with the development project for the 100 hotel room expansion.Compiled and reviewed the financial performance and metrics of the slot floor and produced monthly statistical and accounting reports and analyses.Increased revenue year on year by 15% in slot revenue and EBITDA by 38%.Transitioned ticket-in to ticket-out on the Oasis system.Responsible for the accountability and fiscal integrity of company funds and compact requirements.Developed and administered the annual casino budget, as well as the long-term strategic planning and revenue projections for the casino.Managed the activities of the casino hosts, player services program, slot tech team, and slot floor staff. Member of the executive committee and the master planning and strategy team.

Responsible for liaison with company personnel to ensure the smooth operations of slot equipment on casino floors, from floor layouts to system installs.Achieved 80% market penetration with Bally’s product.Developed forecasts and sales budgets for Bally Technologies, Inc. in Oregon, Washington and Idaho.Managed Class II and Class III products for these three states, as well as, three international gaming testing laboratories.Created and delivered presentations to the Tribal Gaming Commission and at numerous U.S. gaming conferences.

Responsible for the forecasting and sales budgets for the northern region of Aristocrat Technologies, Inc. Increased regional sales from $1 million to $3.4 million in one year.Liaison with corporate and district offices to facilitate communication and coordination.Promoted to Senior Sales Executive in 2002.Increased regional sales from $3 million to $9 million in 12 months

Independent manager of a retail network for the Oregon State Lottery Commission of more than 100 accounts.Responsible for public relations, sales & advertising, promotions and incentives, product recommendations and implementation, as well as, the management of account licensing, security and activities.Promoted to Instant Product Manager in 1993, which included additionally managing marketing and sales representatives.Developed statewide, segment-specific promotions that exceeded prior sales and retailer standards.In 1990 promoted to Key Account Representative responsible for managing personnel in regional corporate accounts.Generated and assisted with the implementation of retailer incentive programs.Prepared and controlled marketing, advertising and sales budgets.Served as key contact for gaming issues, measuring success, tracking sales and coordinating long-term forecasting.