•Spearheaded projects involving Safe & Secure standards, properly separating business and process networks•Perform wireless AP upgrade (physical installation, configuration, testing) to new wireless LAN controller•Implemented a multiple server system (including physical and VM clusters) to manage real-time inventory/processes•Support, configure, troubleshoot, and maintain 200+ computer assets, 150+ accounts, 25+ network devices, 50+ mobile devices, 50+ printers, and all associated peripherals•Configure and manage hybrid PBX phone system and VMX voicemail•Identify, develop and implement solutions for network infrastructure issues, shortcomings, and disaster recovery•Audit all facets of IT to include physical security, safety, network security, system access, procedures, and inventory within Alcoa guidelines on varying schedules (weekly, monthly, quarterly, and annually)•Manage local and remote production servers used for applications, storage, security (cameras and badge system), print management, reporting, and site analysis

•Led projects to improve enterprise capability, including full deployment of upgraded server systems and software installation to provide better user experience and metric reporting functionality•Supported, configured, troubleshot, and provisioned 1000+ assets•Monitor network traffic and devices at 42 locations across the country•Built and configured virtual servers for testing and deployment•Managed over 1000 accounts across multiple platforms•Identified, troubleshot, and analyzed critical issues within enterprise to minimize recurrence

•Created disaster recovery plan during major system outage to ensure smooth transition for users and customers•QA tested internally-supported applications and provided key feedback to correct system issues•Organized, developed, and taught Excel classes to coworkers regarding basic and intermediate skills•Tracked and managed over 150 customer accounts using Oracle databases•Liaised with multiple departments (locally and internationally) to ensure timely management of customer accounts

•Supervise day-to-day tasks of 5-7 employees•Evaluate and perform reviews related to performance and promotion•Deployed, managed, and repaired over 600 computer assets supporting over 300 users•Liaised with multiple sites to provide up-to-date hardware, software, security, and networking equipment•Implement and monitor network security in accordance with Department of Defense mandates

•Designed, configured, and implemented network infrastructure for over 300 users during Operation Iraqi Freedom (OIF)•Oversaw the implementation of a fully-overhauled intranet infrastructure including end-user hardware as well as software for over 250 devices•Deployed, managed, and repaired over 600 computer assets supporting over 300 users