Mike Callaghan Email & Phone Number

Markham, ON, CA

Toronto, Ontario, Canada

Toronto, Canada Area

Lead support mission for IBM Watson Commerce offerings across SaaS and on-premise offerings including the IBM Commerce and Order Management portfolios. Effectively manage teams across multiple countries to provide around-the-clock mission critical technical support for clients worldwide. Focused on reducing cost of operations and delivery while driving.

Toronto

Developing the strategy across people, processes, products in the IBM Commerce organization to leverage so that we can better serve our customers, increase profitability and help accelerate the move to cloud.

- Manage an international team of software engineers (since 2011), responsible for delivering 24x7 remote and on-site technical assistance for mission critical commerce applications on-premise- Manage Commerce on Cloud (CoC) Support team (since 2015), brought into the growing cloud space to redefine the Support model and strategy from the ground up for.

- Responsible for resolving deep technical issues with WebSphere Commerce including architecture, security, performance, customizations and deployment.- Member of the inner-circle Team Leadership group, and Leader of several sub-teams within Commerce, driving resolution to aged or complex issues across the global team (Europe, Asia, North America) and.

- Lead DB2-customer builder, responsible for running and debugging daily service builds for customers with problems, and delivery of actual DB2 code (builds)- Designed and developed tools to automate entire customer building procedures, using UNIX Shell Scripting and PERL- Designed and developed central information repository through the Web allowing.