Mike Cherry Email & Phone Number

Poplar Grove, IL, US

Buffalo Grove, Illinois

Full Time Employee at CVS Health

Buffalo Grove, IL

Schaumburg, IL

 Provide Pre and Post Award support for field teams embedded with the customer on tools allowing for system access, call center case management, software deployment, release updates, and data analytics management.  Interface to articulate voice of customer and value proposition within business requirements to IT for the design of feature enhancements..

Focusing on Pre & Post Award activities including Proposal Management, Order Fulfillment, Order To Cash accounting, Import/Export Logistics, and Implementation/Integration activites. Also assist embedded field teams with daily operational activities and escalations.

Provided Post Award support for customer equipment expansion orders. Worked with Finance, Order Fulfilment, Business Management, Product Management, Core Support, Release Management, Third Party Vendors, Global Logistics, and Field teams to ensure the equipment orders were fulfilled within the forecasted dates to mutually benefit both Motorola and our.

Provided System Release/Feature Roadmap presentations to customer's Senior Leadership Teams for iDEN international properties around the world. Worked with both the customer and Business Development teams on future release rollout schedules and strategic opportunities for new feature development.

Provided support to the field Engineering Group Leaders from the iDEN international properties around the world. Chaired weekly meetings to review systemic issues and worked with Call Center support and Development teams to drive for resolutions of the identified issues.

Initially the role was to provide expansion planning and implementation support for the customer's network in Mexico City, Mexico. The role would later evolve into becoming the local teams Engineering Group Leader, providing daily operational support as well as system expansion designing and expansion implementations.

Remotely supported Motorola’s centralized repair center in Florida by providing feedback from the customers repair centers in Houston, San Antonio, Dallas, Oklahoma City, Tulsa, St Louis, and Kansas City. Tracked high failure parts, systemic software issues, and overall end user complaints for Motorola’s handsets. Provided support for trade shows, (i.e..

Oversaw the deployment of a Main Switching Office in Manila, Philippines. Worked with Deployment Engineers, Field Engineers, Operations Program Manager, Third Party Vendors and the customer to install and integrate the initial system consisting of over 100 sites. Obtained customer sign-off of the initial system. Oversaw the first expansion and system.

Provided second echelon support in the Call Center for the customer's Main Switching Office locations for their nation-wide network. Area of expertise was with the hardware and software which provided the dispatch (walkie-talkie) functionality. Acted as a first line of troubleshooting of the outage event to resolution and/or engage the Development team if.

Trained other field technicians with installation and integration and acceptance testing of cell sites based on documents generated and institutionalized during my previous role in California. Provided technical support in the Main Switching Office for integration of cell sites with the switching equipment. Provided provisioning support for test.

First Field Technician hired for the initial rollout of the Nextel network in Los Angeles, CA. Oversaw the contracting of outsourced installation teams for deployment of the cellular equipment at each site. Conducted testing of the power system, hardware, software for the stand alone environment, battery depletion, voice server, and worked with the Main.

First technician hired for the newly institutionalized third shift. Component level board repair of Radius P100/Motorola HT50 products. Repair consisted of confirming customer complaint, triage failure, perform repair, testing unit to manufacturing specifications, and range test unit if applicable to failure. Triage sometimes required contacting end users.

Associate'S Degree, Electrical And Electronics Engineering

Business Administration And Management, General

Activities and Societies: After graduation from Hamilton Tech, I went on to study at Iowa Wesleyan University in Mt. Pleasant, Iowa..