Mike Cherry

Mike Cherry Email and Phone Number

Resource Manager @ CVS Health
Poplar Grove, IL, US
Mike Cherry's Location
Poplar Grove, Illinois, United States, United States
Mike Cherry's Contact Details

Mike Cherry personal email

n/a
About Mike Cherry

Phone: (608)346-3658; Email: mike.cherry2023@gmail.com My main objective is to bring order to chaos. With twenty-seven years of Telecom experience, I would summarize my work history as holistic in duality. I have had the opportunity to work in teams which were both infrastructure and devices, domestic and international, technical and business operations. From starting out as a bench technician troubleshooting component level hardware to moving into field engineering at multiple US locations afforded me the benefit of working along side a wide array of professionals while also providing me with the ability to diversify my association with other micro cultures and communities within the United States. These experiences gave me the confidence to continue to work and live outside of the United States, bringing an even larger appreciation for the vast assortment of talents and approaches to problem solving and team building. Moving from the technical into business operations has allowed me to gain a new perspective and apply my lessons learned to a completely different ecosystem. Working as a Program/Offer Manager has allowed me to bridge the gap between groups comprised of technical, finance, legal, business management, and customers to unify their strategies and surgically align the tactical objectives. Willing to travel and/or relocate.

Mike Cherry's Current Company Details
CVS Health

Cvs Health

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Resource Manager
Poplar Grove, IL, US
Mike Cherry Work Experience Details
  • Cvs Health
    Resource Manager
    Cvs Health
    Poplar Grove, Il, Us
  • Cvs Health
    Resource Manager
    Cvs Health May 2018 - Present
    Buffalo Grove, Illinois
    Full Time Employee at CVS Health
  • Cvs Health
    Consultant
    Cvs Health Jan 2018 - Present
    Buffalo Grove, Il
  • Motorola Solutions
    Offer Manager - Pre/Post Award Support Services
    Motorola Solutions Jul 2016 - Oct 2017
    Schaumburg, Il
     Provide Pre and Post Award support for field teams embedded with the customer on tools allowing for system access, call center case management, software deployment, release updates, and data analytics management.  Interface to articulate voice of customer and value proposition within business requirements to IT for the design of feature enhancements. Webinar generation and maintenance of line for training portfolio.  Website management within Google sites and Intranet site content. Conduct customer demonstrations of our solution as part of pre and post sale support. Generated a dashboard via Google Sheets within the G-Drive to allow for automated tracking of multiple data sources and establishing trending/analytics for senior leadership.
  • Motorola Solutions
    Senior Program Manager
    Motorola Solutions Jan 2010 - Jul 2016
    Focusing on Pre & Post Award activities including Proposal Management, Order Fulfillment, Order To Cash accounting, Import/Export Logistics, and Implementation/Integration activites. Also assist embedded field teams with daily operational activities and escalations.
  • Motorola Solutions
    Operations Program Manager
    Motorola Solutions Sep 2005 - Jan 2010
    Provided Post Award support for customer equipment expansion orders. Worked with Finance, Order Fulfilment, Business Management, Product Management, Core Support, Release Management, Third Party Vendors, Global Logistics, and Field teams to ensure the equipment orders were fulfilled within the forecasted dates to mutually benefit both Motorola and our customer's needs.
  • Motorola Solutions
    Core Support Engineering Manager
    Motorola Solutions May 2004 - Sep 2005
    Provided System Release/Feature Roadmap presentations to customer's Senior Leadership Teams for iDEN international properties around the world. Worked with both the customer and Business Development teams on future release rollout schedules and strategic opportunities for new feature development.
  • Motorola Solutions
    Technical Issues Manager
    Motorola Solutions Oct 2003 - May 2004
    Provided support to the field Engineering Group Leaders from the iDEN international properties around the world. Chaired weekly meetings to review systemic issues and worked with Call Center support and Development teams to drive for resolutions of the identified issues.
  • Motorola Solutions
    Regional Field Engineering Group Leader
    Motorola Solutions Jun 2001 - Oct 2003
    Initially the role was to provide expansion planning and implementation support for the customer's network in Mexico City, Mexico. The role would later evolve into becoming the local teams Engineering Group Leader, providing daily operational support as well as system expansion designing and expansion implementations.
  • Motorola Solutions
    Field Engineer
    Motorola Solutions Oct 1999 - Jun 2001
    Remotely supported Motorola’s centralized repair center in Florida by providing feedback from the customers repair centers in Houston, San Antonio, Dallas, Oklahoma City, Tulsa, St Louis, and Kansas City. Tracked high failure parts, systemic software issues, and overall end user complaints for Motorola’s handsets. Provided support for trade shows, (i.e. Introduction of the Packet Data introduction at the customer's point of presence at the South by South West trade show in Austin, TX). Provided customers sales representatives with training of new handset features/functionality. Assisted in replicating, capturing, and troubleshooting end user issues experienced at their specific environments. Provide log files back to Florida for analysis and worked with Motorola RF Engineering teams to resolve customer issues (call fading, interference, multipath, blocked calls, failed handovers, etc.). Traveled to VIP customer locations and acted as front line support to troubleshoot systemic issues with either the cellular handset, the network, or both. Met with the customer’s regional area Presidents, Directors of Engineering, Directors of RF Planning, and Directors of Support (handset/call centers) to capture their feedback.
  • Motorola Solutions
    Field Implementation Manager
    Motorola Solutions May 1996 - Oct 1999
    Oversaw the deployment of a Main Switching Office in Manila, Philippines. Worked with Deployment Engineers, Field Engineers, Operations Program Manager, Third Party Vendors and the customer to install and integrate the initial system consisting of over 100 sites. Obtained customer sign-off of the initial system. Oversaw the first expansion and system improvements based on customer’s requirements for growth and feature enhancements. Requested by the customer to extend my stay to cover a resource gap for on-site Warranty Engineering support.
  • Motorola Solutions
    Support Engineer
    Motorola Solutions Oct 1995 - May 1996
    Provided second echelon support in the Call Center for the customer's Main Switching Office locations for their nation-wide network. Area of expertise was with the hardware and software which provided the dispatch (walkie-talkie) functionality. Acted as a first line of troubleshooting of the outage event to resolution and/or engage the Development team if said issue was beyond my level of experience. Lessons learned we then documented and captured for future use. Generated test plans for new software deployments. Attended new software deployments at customer locations and assisted the Development team with software installation and integration.
  • Motorola Solutions
    Senior Field Technician
    Motorola Solutions Oct 1994 - Oct 1995
    Trained other field technicians with installation and integration and acceptance testing of cell sites based on documents generated and institutionalized during my previous role in California. Provided technical support in the Main Switching Office for integration of cell sites with the switching equipment. Provided provisioning support for test subscribers and network troubleshooting during initial system integration. Provided technical/troubleshooting support after the commercial launch of the network.
  • Motorola Solutions
    Field Technician
    Motorola Solutions Mar 1993 - Oct 1994
    First Field Technician hired for the initial rollout of the Nextel network in Los Angeles, CA. Oversaw the contracting of outsourced installation teams for deployment of the cellular equipment at each site. Conducted testing of the power system, hardware, software for the stand alone environment, battery depletion, voice server, and worked with the Main Switching Office to integrate the site into the system. Drove test the site to ensure successful call set up, hand over, and tear down. After the customer had accepted the site, the role transitioned into routine maintenance of the cell site. This model was applied and replicated for all sites during the initial system implementation which was contracted to around 145 sites. The system was eventually configured into regions which allowed for the assignment of approximately 25 - 30 sites per technician.
  • Motorola Solutions
    Bench Technician
    Motorola Solutions Jun 1990 - Mar 1993
    First technician hired for the newly institutionalized third shift. Component level board repair of Radius P100/Motorola HT50 products. Repair consisted of confirming customer complaint, triage failure, perform repair, testing unit to manufacturing specifications, and range test unit if applicable to failure. Triage sometimes required contacting end users to get more details of the complaints.  Successfully lead a Total Customer Satisfaction team (a.k.a. Tiger Team) to improve the racking and stacking of units and reduce repair cycle time.

Mike Cherry Skills

Integration Cellular Communications Cross Functional Team Leadership Telecommunications Gsm Mobile Devices Program Management Lte Business Development Cdma Code Division Multiple Access Method Wireless 3g Ip Product Management

Mike Cherry Education Details

Frequently Asked Questions about Mike Cherry

What company does Mike Cherry work for?

Mike Cherry works for Cvs Health

What is Mike Cherry's role at the current company?

Mike Cherry's current role is Resource Manager.

What is Mike Cherry's email address?

Mike Cherry's email address is mi****@****ons.com

What schools did Mike Cherry attend?

Mike Cherry attended Hamilton Technical College, Iowa Wesleyan University.

What are some of Mike Cherry's interests?

Mike Cherry has interest in Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Home Decoration, Collecting Coins, Cooking, Cruises, Outdoors.

What skills is Mike Cherry known for?

Mike Cherry has skills like Integration, Cellular Communications, Cross Functional Team Leadership, Telecommunications, Gsm, Mobile Devices, Program Management, Lte, Business Development, Cdma, Code Division Multiple Access Method, Wireless.

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