Mike Debnar Email & Phone Number

Pleasanton, California, Us

I’m on a mission to partner with clients to innovate the customer experience - both digital and analog experiences.

Teaneck, New Jersey, Us

Leading our Customer Experience consulting practice across retail, consumer goods, travel, and hospitality.

Pleasanton, California, Us

Dallas, Tx, Us

I run a consulting practice to help clients use technology innovation in retail. We offer strategy and technology advisory services for customer experience, CRM, loyalty programs, digital, and innovation We help retailers reach more customers and leverage customer insights to stay ahead of the competition. We also help our clients find new product categories and business models. Some of the products we've developed include loyalty programs, apps, mobile API’s, and customer experience. Our clients include: Pizza Hut, 7-Eleven, Brierley & Partners, Active.com, and General Growth Properties.

Irving, Tx, Us

I led a team charged with creating new disruptive technology solutions for this 95 year-old brand. The team was focused on customer facing innovation to create a differentiated experience. In order to build an innovation platform I collaborated with internal and external partners to develop an innovation architecture that is currently serving over 12,000 stores in the U.S. and Canada. The cornerstone of the strategy is Customer Relationship Management (CRM) and 7-Rewards. The CRM strategy enabled 7-Eleven to become a smarter retailer through knowing, learning, and serving their guests. I also realized that we are moving to a massively connected world requiring a data strategy to support 7-Eleven’s digital business model. I delivered an API and shipped 3 versions of the 7-Eleven app (iOS, Android, WinPhone) using a low risk iterative approach. One of the main features of the digital strategy is the Customer Experience platform - the ability to gather direct, indirect, and crowd sourced customer signals. I directed the creation of a social command center, launched mobile surveying and store level feedback, created a crowd sourcing platform, and experimented with social intelligence and social commerce. The outcome of the digital guest experience products included increased guest frequency and increased average order value.Founding partner and Vice President of 7-Ventures. 7-Ventures is 7-Eleven's corporate venture subsidiary. Focused on digital innovation and new category development in food and beverage.

Us

Created a retail omnichannel strategy using APIs at the core of digital initiatives.Data as a business model.

Denver, Colorado, Us

I led a team of 9 directors who were responsible for all the retail systems supporting 5,500 locations in the US and Canada. In order to innovate on behalf of the customer we outsourced software development, maintenance and support to Cognizant Technology Solutions. This allowed our team to focus on the customer through a omnichannel business model. I led the implementation of several innovative products including customer experience, Direct Access, Blockbuster API, Blockbuster app, realtime inventory locator, cross store return, a la cart rentals resulting in significant revenue.

Irving, Tx, Us

Responsible for maximizing the execution of retail operations and defining retail system requirements.

Irving, Tx, Us

Accountable for all store systems development including product assortment, merchandising, forecasting, inventory, sales analysis, accounting, Point-of-Sale and mobile applications for 7000 North American locations.

Responsible for the management of systems implementation projects including Point-of-Sale, back office, payment, loyalty and third party integration for top convenience store retailers.

Miami, Florida, Us

Accountable for the selling and managing consulting engagements for this leading provider of enterprise solutions to mass retailers, grocery and convenience retailers, and wholesale distributors.