Mike Harrison Email & Phone Number

Dallas, Texas, United States

Top performing Realtor at brokerage in 2021 and 2022

Dallas, Texas, United States

•Licensed to represent NBA and FIBA professional basketball players•Negotiations: NBA, NBA G league, and International Player contracts & endorsement contracts. Fee disputes and team-player contract disputes•Prepare NCAA athletes for NBA draft or FIBA exposure camps

Dallas, Texas, United States

• Quantify the Customer and Employee friction for Mobility, TV, and Fiber journeys• Project manager for overcoming several key friction points during customer on-boarding and customer retention• Responsible for evaluating the customer and employee journey for 30-50 accounts weekly, report this friction to the org to pursue step-function changes requested at the Executive and Officer levels

Dallas, Texas

•Coordinate with VP Direct Reports (Directors and AVP’s) on monthly Town Hall meeting topics, content, and recognition for the CX organization• Communication Lead for VP – crafting executive communications and content for the Retention & CX organization regarding personnel, recognition, holiday, cultural, and AT&T announcements. Craft talking points for VP for 2020 AT&T Kickoff, Field Services organization Town Halls, Veterans ERGs, and other guest appearances within AT&T• Coordinate interviews, preparation, and assist VP in selecting two new AVP’s• Employee Engagement Lead Project Manager - coordinated engagement surveys regarding Town-Hall content, communication preferences, and quantified engagement with WFH dynamics• Responsible for Contingency Planning, Executive Calendars, Development and Volunteer opportunities, and Appraisal/Merit/Surplus organizational impacts

Dallas, Texas

-Delivered highest results nationally in 2018 at 115% overall attainment -Delivered highest results nationally in 2019 at 112% overall attainment -2018 AT&T Summit Winner-2018 Service Excellence Award Winner-2018 Q1, Q2, and Q3 Balanced Performer Award, recognized by EVP-Led Employee Giving Campaign efforts for Richardson Sales Organization that delivered highest participation rates out of 29 Call Center locations nationally -Leading a sales organization of 100+ Sales Representatives and 7 Sales Managers-Delivered 108% overall attainment in 2017

Lubbock, Texas

-Deployed strategies that positioned Lubbock Customer Loyalty to have the #1 Net Rep Satisfaction performance in 2016 on a national level-Delivered the #1 eNPS scores nationally in the Loyalty organization at 68-Delivered #1 United Way participation on a national level-Top 10% performance nationally for 2016-Managing an organization of 120 employees, and 8 team managers-Responsible for building high performing culture, coaching and developing team managers to drive performance with their respective teams-Ensure all teams are exceeding targets on key performance indicators on a monthly basis -Align organization with Vice President key initiatives such as: drive incremental revenue, reduce costs, improve efficiencies -Drive strategies that help AT&T retain customer base, add additional services, and promote long-term relationships

Richardson, Tx

-Achieved top ranked performance nationally in 2015 in customer experience -Achieved top 4 national rankings out of 35 sales managers in 2014 and 2015-Part of leadership team that set AT&T record on eNPS at 76 in 2015-Responsible for 15 new direct reports rotating every 6 months-Managing and driving performance for sales and customer service-Responsible for coaching direct reports on sales tactics, behaviors that drive high quality, policies and procedures related to Code of Business Conduct, career development, and attendance-Developed 8 people to be promoted to next level leadership directly from my teams-Achieved 100% on LEI, Leadership Engagement Index

Dallas, Texas

Retail Sales

Bachelor Of Business Administration - Bba, Business Management

Master Of Business Administration - Mba

Associate'S Degree, General Studies