Mike Hendrickson Email & Phone Number

Redmond, Washington, United States

Delivering customer obsessed, deeply engaged, engineering-minded support to our customers

Delivering customer obsessed, deeply engaged, engineering-minded support to our customers

Redmond, Wa

Worked in Microsoft Consultant Services (MCS) specializing in Microsoft Exchange Server and Office 365 Messaging. Primary points of focus within these areas were on infrastructure architecture, design, deployment, testing, and client and server process automation. Regularly worked with large customers up to 200,000 users in size.

Issaquah, Wa

Worked in Microsoft Customer Service and Support (CSS) with a specialty in debugging Microsoft Exchange code issues (C# and C++). Used the Microsoft Debugging Tools for Windows to find and suggest code fixes for crashes, hangs, and other unexpected issues. Utilized tools such as Windbg, iDNA, Rascal, ExTRA, Perfmon, Procdump, Procmon, and Netmon to locate issues.

Issaquah, Wa

Worked in Microsoft Customer Service and Support (CSS) providing assistance for Microsoft Exchange Server. Specialized in Exchange Administrator (XADM), and supported Exchange versions 5.5, 2000, 2003, and 2007. Specialties included troubleshooting performance issues, disaster recovery, clusters/high availability solutions, and Exchange setup and configuration. Frequently worked politically hot, high profile cases with some of the largest customers Microsoft supports.

Seattle, Wa

Systems Administrator and Engineer of a Microsoft Windows 2000/2003 network that consisted of over 40 servers, 250 workstations, 300 users, and 2 domains. Maintained servers across three states. Daily tasks included monitoring servers for any problems that occurred, checking server Event Logs for issues before they caused a problem, ensuring servers were up to date on security patches and fixes, and fixing any server related problems as they occurred.

Issaquah, Wa

Worked as a contractor at Microsoft in Microsoft Product Support Services (PSS) in the Exchange Administration (XADM) group supporting Exchange Server 2003, 2000, and 5.5. Supported many different aspects of Exchange administration, including Disaster Recovery, Directory Replication, Clusters, Public Folders, InterOrg Replication, Active Directory Schema, Hosting Environments, and Upgrades and Migrations.

Everett, Wa

Worked as the sole Information Security Administrator for a United States Navy base. Primarily responsibilities included managing the enterprise firewall and intrusion detection systems, and maintaining security patches and settings on all enterprise clients and servers.

California, Us; Okinawa, Jp

Served in the United States Marine Corps performing many roles in Systems Administration and Engineering, as well as Network Administration and Engineering. While not deployed, helped maintain IT systems for the bases on which I was stationed. While in the field, helped build, deploy, and maintain new IT systems to support field operations.

Associate’S Degree, Associate In Arts & Science Direct Transfer Agreement, 3.88

Associate Of Arts (A.A.), Information Systems - Software Development, 3.84 Gpa