Mike Hill Email & Phone Number

Beverly, Ma, Us

Danvers, Massachusetts, United States

Salem, Ma

-Hired as part of a target team focused on rebuilding the Salem Customer Service department by implementing new processes and strengthening communication within internal/external network.-Created new standardized procedures for Order Entries, RMAs, and Contract Reviews that are now used within Salem's Customer Service Dept.-Currently spearheading a project focused on creating a new internal RMA process in attempts to improve efficiency and communication among various departments within the Salem facility.-Responsible for processing all US Government orders and maintaining confidential information within secure portals.-Manages all order entries and RMAs for domestic customers purchasing from the Analytical product line.-Assists customers with various inquiries including price offers, open item reports, and order discrepancies.-Utilizes Salesforce to issue new price quotes and manage historical archive.

Peabody, Ma

-Oversaw customer care and product delivery for over 200 clients at a multi-million dollar distributor of performance paints and coatings within the automotive industry.-Utilized various functions in SAP (order entry VA01, set pricing VF01, schedule shipments MD04) to process and manage thousands of purchase orders a year for a dedicated book of business.-Provided weekly spreadsheets for incoming/outgoing materials and forecasting possible trends in supply chains.-Assisted sales team with establishing customer prices, building forecasts, and solving quality issues.-Conducted training sessions for colleagues in SAP, including a trip to the Georgia office to train new employees.-Managed incoming supply chains from several internal warehouses throughout Europe and Mexico.-Upheld ISO regulations for all contract reviews and participated in several audits to demonstrate how these requirements were enforced throughout the order entry process.-Provided excellent customer service by building strong rapports within a network of external/internal clients.-Managed document control for all price quotes and market increases within book of North American customers.-Assisted warehouse with coordinating domestic and international shipments with customer freight forwarders.

Boston

-Supervised shipping department's second shift staff (5 employees).-Trained/coached all incoming shipping coordinators (20+ employees).-Optimized the Shipping Dept's first inventory system through Excel, indicating location, cost, and outbound destination within corporate footprint.-Used ERP systems (Workhorse, Manhattan) to receive, ship, and flag materials within the Boston branch's inventory.-Coordinated all RTV shipments and worked closely with the customer service to resolve order discrepancies.-Prepared online orders for shipping via multiple channels (FedEx, UPS, and Old Dominion).

Boston

• Maintained supply chains for all Census offices within the New England District (36 offices).• Communicated daily with office managers and supply clerks to review details of submitted orders.• Managed all incoming/outgoing shipments and supply room inventory of Boston HQ.• Assisted office manager with daily tasks.• Oversaw the maintenance off all printers/copiers within office.• Handled transit vouchers for office employees.• Hosted tours for VIP guests.

Beverly, Ma

Stock Clerk, CVS, Beverly, MA May 2005- March 2009• Provided excellent customer service to patrons.• Unloaded delivery trucks and stocked products.• Worked cash register.