Mike Howard Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Setting up and leading the Office of the CTO. Responsibilities include creating and setting up the organization, budget management, vendor management, contract management, and organizational projects, standards, and governance.

Greater Chicago Area

Responsibilities include Consultant (JLL/T), Deal Scoping, Business Development, and Account Management. Areas of focus include Project Management, Infrastructure, Cloud, Software, and IT Organizational Structure. Report directly to the CEO.

Chicago/Global

Responsible for managing the Global Infrastructure and Cloud budget (planning/actuals), liaison to Finance, liaison to the Business for critical issues/projects, process ownership, participated in contract negotiations/renewals, headcount tracking, addressed critical End-User satisfaction issues, and managed transformational projects. Led IT Finance.

Greater Chicago Area

Leadership responsibility for the management, revenue growth, and strategy of a Managed IT Services business in the Chicago and Midwest Market. Ensuring Operational and Financial objectives were achieved for Sales Management, Service Delivery, Account Management, Engineering, Customer Technical Strategy, and Operations. P&L ownership for SMB and mid-sized.

Greater Chicago Area

Leadership responsibility for the North and South America Field Service Organization (111-person organization), Enterprise Account Management teams, and service partners. Responsible for the customer experience, proactive and scheduled maintenance, onsite/remote break-fix, onsite/remote hardware, PS, and software installation and integration activities for.

Responsible for the management of the daily support activities of the NC Field Engineering team, maintaining a high level of customer satisfaction, ensuring existing operational procedures and processes are followed, managing and monitoring preventive and reactive maintenance activity, escalating and managing system and customer issues through the proper.

Responsible for implementation project management of AT&T Enhanced Virtual Private Network (EVPN-multi-protocol) Services for new customers and lifecycle management. Manage 13-Project Managers located in the US. Primarily implement domestic customers and provide lead Project Management support on specific global solutions. Participate in customer LAN and.

Responsible for strategic support to the Managed Services Network Operations Vice President-- voice, data, customer access, and network infrastructure (SNA/Frame Relay) for 1,500 person organization. Provided cross-functional support to Service Assurance and Delivery teams (Managed Services & Outsourcing Organization). Functional support included: HR.

Responsible for end-to-end service delivery associated with eight (four of AT&T’s largest) outsourcing deals. Managed 12-person service management team virtually located in the US. Managed weekly, monthly, and quarterly customer stewardship reviews, interfaced with AT&T and Customer Executives on service delivery and escalation issues, managed and.

Responsible for the management of three-Network Operations Centers supporting the Retail, Insurance, and Financial Services customers. Managed 30 multi-protocol technicians supporting WAN, LAN, TCP/IP, SNA, frame relay, physical, logical, hardware (router, CSU/DSU, LAN Switches, modem) and ISDN technologies. Managed a multi-vendor (Telco and hardware).

Masters, Telecommunication System Management

Bachelor Of Arts - Ba, Computer Systems Networking And Telecommunications, Business Minor

Activities and Societies: Sailing