Mike Joyner Email & Phone Number

Orlando, Fl, Us

Clermont, Florida

Building and managing an opportunity pipeline for CDW's enterprise-class Client Virtualization solutions in the Western US. Focusing on driving and closing hardware, software and services revenue to achieve the overall success of the System Solutions Practice. Scoping engagements to a high degree of accuracy. Building relationships with the sales force along with customers and vendor partners.

Collaborate with the sales account teams and Softchoice customers in all pre sales lifecycle activities. Related the customer's vision and approach around their datacenter into virtualization and optimization strategies as a member of the Softchoice Data Center Enterprise Architect Group. Focused results with the sales team to manage the pipeline and achieve a revenue target on Server and Virtualization product and services for the West region (WA; AZ). Maintained a core focus in VMware and Citrix server and virtual desktop solutions. Key Achievements and Projects:Continually worked with account executives to drive new Server and Virtualization solutions opportunities in the West region. Increased A+ buying accounts by 10%.Partnered with internal resources to develop and manage deals that cross between multiple technology solutions to support the Server and Virtualization category. Raise year over year category margins by 100 basis points.Participated in customer facing meetings to determine business and technical requirements that will be used in developing Server and Virtualization solutions or solution alternatives that map within Softchoice's capabilitiesDevelop solutions proposals that define customer expectation and product and services requirements necessary to achieve customer objectives. Strategically partnered and coordinated vendor activities with EMC, NetApp, HP, Cisco, IBM, DELL, CITRIX and VMWARE.Developed material and presented virtual desktop focused information for a six-city west coast Discovery Series, speaking to over 300 new and existing customers. Numerous public speaking engagements.

WEYERHAEUSER IT Consultant (2006 to 2010) Demonstrated thought leadership and built productivity solutions in the Enterprise Server, Virtualization and Storage area. Championed new technology and services from concept to deployment. Communicated IT technology business value to the Weyerhaeuser lines of business leaders. Enabled deployment of new server and storage solutions into the Weyerhaeuser enterprise environment by teaming with various IT groups and vendors. Measured business results achieved with the solutions and proactively seek customer feedback on opportunities for improvement. Provided consulting support to internal customers, member of key capital projects for planning, training, and implementation of current and new Server and Storage functionality and applications.Key Achievements and Projects:Virtualization Lead for out of region Data Center Project. Planned and coordinated the virtualization solution including disaster recovery solution. Enterprise lead for server virtualization project involving VMware ESX 3.5, over 500 virtual servers in scope. Developed business case, design and proof of concept.Developed and led several Enterprise wide server upgrades and improvements with a scope of 3000 servers.Technology steward for large enterprise Citrix server farm planned and coordinated a major version upgrade.Coordinated vendor activities with EMC, HP, VERIZON, DELL, CITRIX and VMWARE.Server platform SOX steward. Developed UNIX environment project for linking UNIX to Corporate active directory to meet SOX requirements.

ELECTRONIC DATA SYSTEMS (EDS) Built impressive record of achievement and advancement through series of progressively responsible positions. Recruited as Technical Delivery Team Manager after Weyerhaeuser IT Operations was outsourced to EDS to direct teams in providing service delivery excellence to more than 10,000 users throughout 100 sites.; Managed the appropriate delivery of all IT services covering network infrastructure, help desk, and desktop support. Hired trained, and managed staff of up to 40 IT Professionals and budgets of $1.7M. Functional areas of accountability spanned team building and leadership, project and engagement management, margin and performance improvement, business development, IT strategy and solutions, quality improvement, and customer service / relationship management.Provided leadership and framework to actively identify IT services needs and respond to customer critical issues. Direct simultaneous projects and develop new processes to appropriately position client for advanced growth. Key Achievements and Projects:Service Delivery manager responsible for 14 customer accounts across multiple statesRecognized for introducing effective support processes and procedures, achieving 98% customer satisfaction.Managed to a less than 5% variance of forecasted spending to actual $1.7M budget.

to Regional Zone Manager to provide strategic and tactical leadership to manufacturing, sales, financial and operational users throughout Florida, Georgia, Mississippi, and Alabama. Hired, trained, and mentored a team of 25 IT professionals in providing optimal support to more than 10,000 users throughout the region. Planned, tracked, and monitored all aspects of IT projects ensuring adherence to project scope and delivery timelines. Primary responsibilities also included business relationship management, customer satisfaction, problem resolution, and increase profitability. Designed and delivered status reports to team members, management, and customers. Key Achievements and Projects:Facilitated the migration of IT Operations support strategy from business units to geographic areas, resulting in reducing costs and increasing efficiency.Spearheaded several migration efforts, including Windows NT to Windows 2000 Active Directory, and MS Windows 9X to Windows XP.

Recruited as a team member of 6 accountable for administering, optimizing, and enhancing technical infrastructure to appropriately support Wood Products Division, consisting of more than 16 sites throughout the Southeast. Researched, recommended, and facilitated the deployment of new hardware and software into the environment.Assisted in installing, configuring, and managing LAN/WAN infrastructure, consisting of more than 150 MS Windows NT and MS Exchange servers and 3000 MS Windows desktops. Managed and support back-up/recovery, messaging, and remote connectivity solutions. Facilitated the rollout and support of proprietary applications and third-party software. Analyzed and resolved hardware, software, and network connectivity issues. Key Achievements and Projects:Created and implemented a Citrix solution to allow the delivery of applications to desktops saving several hundred thousand dollars for the company.Championed the establishment and managed efforts for yearly Disaster Recovery plan for regional sales and accounting offices.

Planned and monitored the successful implementation of technology solutions for Fortune 500 clients. Consulted with clients to provide expertise across a broad range of technology and business solutions, including messaging, network design, and remote connectivity. Collaborated extensively with management, clients, and team members to evaluate business needs and implement appropriate technologies to support business, market, financial and customer demands. Led cross-functional teams capable of responding quickly to changing business requirements and customer needs. Monitor and document progress of projects, ensuring adherence to deliverables and customer satisfaction.Key Achievements and Projects:Team Lead for the Time and Attendance Project for Banc One. Planned and coordinated the deployment of VPN and MS Exchange solution to appropriately support more than 3000 users.Selected to provide on-site support to MS Exchange environment for MBNA credit card client.

Good conduct award, Honorable discharge