Michael Mancuso Email and Phone Number

I currently oversee all operations for a non-profit, economic development organization designed to promoted a rich, sustainable, entrepreneurial business environment. The SOD encourages job growth through the attraction of new startups, encourages existing business retention/expansion and helps draw in outside enterprises looking for a new home. I coordinate all business activities such as Strategic Planning, fund raising, establishing corporate and governmental partnerships, attracting new businesses to the area, lining up new business locations, advising new start-ups and managing governmental contracts. In addition, I take care of day-to-day functions such as marketing, promotions, managing the budget, accounting, and financial reporting. Selected Achievements: I established economic partnerships with over 10 corporations, whose investments created the ongoing financial foundation for the SOD. I helped increase area employment and raised the regional tax base by attracting several new start-ups to the area and helped them plan and fund their businesses. I improved the environmental sustainability of the region by partnering with the EPA’s “Brownfield” program which cleans up and reuses sites that are designated as hazardous due to pollution or contamination. I was nominated by the Board of Director as the Ohio Economic Development Association “Rookie of the Year”

Daydream Illusions is a start-up company that I founded and managed. The company focuses on photography of classic cars for the car show industry. Products included portraits, show prints, posters, show boards, tee shirts and other marketing promotions. I had full P & L accountability for the business and grew it from zero revenue to profitability in just two years. I also handled sales, promotions, marketing and customer service.Selected Accomplishments: I started the business, obtained the funding, brought in the first customers and achieved profitability. I designed a system where the customer can customize their product selection on-line.

I was in charge of administering the Colleague Incentive Plans for the Retail, In-Store, Phone Bank, Business Banking, and Commercial departments of a large, regional bank. I directed the planning for, and implementation of, the transition from a legacy incentive system to a more advanced approach based on a third-party company called Varicent. I supervised a team of eight business analysts who took care of the daily operations. I worked with executive management to design future incentive programs and collaborated with the IT department on the roll-out of the new software infrastructure.

I coordinated all activity around the retail sales process in conjunction with Commercial and Business Banking, Mortgage, and Investment banking for the Western Pennsylvania (Pittsburg and Erie), Eastern Ohio, and West Virginia markets. I headed up the Cross Sell and customer retention initiatives and handled the Service Level Agreements for all branch offices in the region. Additional tasks included P&L, expense control, facilities management, and serving on the Community Board and Corporate Committees. On a temporary assignment, I led a team that was tasked with improving retail sales strategies. Selected Achievements: I established and supervised a regional cash management program for 42 offices which enabled the region to be ranked first out of eight. I developed and implemented a marketing program which increased company growth by over 20% annually and resulted in the bank being ranked number one in market awareness above other regional and national competitors. I organized and applied the Coen/Brown sales program which resulted in increased sales and exceeding business objectives.

I was responsible for the overall management of the Sales Performance, Customer Services, and Operations departments in 20 regional branch offices in Western Pennsylvania (Pittsburg and Erie). I focused primarily on growing the business by coaching and mentoring the branch office managers. I helped them with business development, personnel development, improving the customer experience, consumer and business lending, and commercial banking. Selected Achievement: In just six months I was able to improve the district’s ranking from last (45th) to first in the bank.

I was responsible for the complete Retail Branch Banking network in the Western Pennsylvania region (including Pittsburg and Erie). This includes 42 offices with over 300 staff. In this capacity, I had six Area Operations Managers reporting directly to me. I was in charge of Client Relations, Client Service Quality, daily cash management, bank process and procedure, sales support, training, scheduling, employee development, capital expense budget, personnel salary budget, information systems, physical and digital security, facilities management, regulations enforcement, and Business Contingency Planning and Implementation. I was a member of the Corporate ROA team, who were charged with developing and maintaining bank procedures as well as compliance of Federal Banking Regulations.

I was asked to assist with the acquisition of First Western bank by Sky Bank. I managed a project to identify and solve problems with the banks Cash Items and NSF processes. This involved working with 54 branches and bring their General Ledgers back into balance. I also re-wrote both the Cash Item and NSF procedures for the entire bank and then trained personnel in each of the 105 branches on the new procedures. Later on, I assisted with the acquisition of Mahoning National Bank. I was later promoted to Branch Manager and then subsequently to Vice President/Banking Center Manager.

I was responsible for promoting and improving the sales culture by providing training and attaining goals within a team environment. In my first year, deposits grew 12%, loans grew 56%, yearly investment goals were met, cost of deposits dropped 17 basis points, fee income grew 8%.