- Serve as primary contact for new account openings and cross-sell other products and services to clients and prospects through proactive and reactive client contact.- Support team sales process by acting upon or referring identified client needs to other lines of business (e.g., Retail Loan, Mortgage, Investments, Private Banking, Insurance, Small Business, Merchant Services).- Serve as contact for client problem resolution regarding deposit, credit, and other products and services.- Employ BB&T supported service processes to ensure high-level of client service by performing basic client service maintenance (e.g. account reconciliation, address changes, stop payments, account closings, transfer, processing check orders). - Perform teller transaction such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks and redeeming savings bonds. Perform more complex transactions, with assistance as necessary.

I am continuing my loan origination duties that I have been performing for the past two years, but also have opportunities to take my clients complete financial profile into consideration; not just using mortgages as my only platform. With this new opportunity I can determine and recognize an opportunity for a complete overhaul in your financial future. Offering complete reconfiguration packages for those people that fit the PNC profile, and for those looking to make smart financial decisions in the everyday aspect of banking. I can take a simple checking account opportunity for a potential client, and refer them to the best investors, financial analyst, retirement specialist, and even help set my clients up for their children's college tuition funds. As always I will work closely with the best Loan Officers countrywide (meaning their will be the opportunity for me to assign local Loan Officers in your area, no matter where you live), who will be able to pre approve you for the home of your dreams, and/or refinances of your current property(s). I am simply taking the knowledge I have gained through my experience as a Personal Banker, and a Loan Officer, and combining the two to give all my clients (past, present, and future) the best opportunity to see how PNC can set up your long and/or short term goals for your current financial situation; however large or small you may consider them.

Structure loans for potential clients that best fit their home financing needs. Offering refinancing products as well as new home purchase products. At American Bank I offered personal customer service throughout the entire financing process. This allowed me to have quick, and easy turn times in the refinancing, and financing process.

Responsibilities: *Provided exceptional Customer service by meeting all Customer demands as they related to relatively straightforward inquiries*Originated loan applications; including Home Equity, Mortgage, and Unsecured products *Met Customer needs and provided new product solutions *Opened new accounts and processed changes to existing accounts *Resolved problems independently, escalating more difficult issues to supervisors *Performed a broad range of tasks of varying complexity and scope *Recognized when to consult Managers with Bump it Up issues *Prepared documents for loan closings and coordinated appointments with Customers