Mike Mclaughlin Email & Phone Number

Greater Atlanta Area

• Team lead for four clients with an ARR of $1.6 million, leading internal and external client team calls, project scheduling, capacity and utilization management, delegating work to meet deliverables, and tracking the.
• Lead bswift account team and clients through annual enrollment process which includes requirements gathering, project planning and managing, partnering with internal and external resources to update and create.
• Lead bswift account team and clients through annual enrollment process which includes requirements gathering, project planning and managing, partnering with internal and external resources to update and create.
• Subject Matter Expert for the Affordable Care Act (ACA) administration on the bswift platform. This includes leading ACA site demo, set up of 1095 and 1094 forms and requirements walk through across multiple direct.
• Coach and mentor team members to develop and implement best practice processes company-wide, ensuring client teams have the information and resources they need to administer on an ongoing basis.
• Provide support to the Business Leaders and Business Teams. Act as a liaison between the IT Department and Operations Group. Assist senior staff in ensuring that day-to-day operations are conducted in compliance with.

Greater Atlanta Area

Service Delivery Manager for Health and Welfare Benefits outsourcing servicing Delta Air Lines, Inc.- provide on-going relationship management for H&W outsourcing services- operational support for day to day and long term operational initiatives- point of escalation for on-going management and issue resolution

Atlanta, Georgia

Directed the development and support of key outsourcing applications, and responsible for IT support and solutioningPrimary responsibilities include:Directed the Production Support / Product Manager for Aon legacy applications supporting 36+ clients globally for benefits administration.Direct leadership and accountability for a large HR outsourcer’s Annual.

Atlanta, Georgia

Lead the establishment of a Global Product Management role, serving as the conduit between the business and development /support teams. Facilitated new and ongoing client requirements, business operation’s needs, and compliance / regulatory changes.Established and directed a Global Governance process for managing and growing Enterprise BPO services for key.

Atlanta Georgia

Overall accountability of benefits delivery for the firm’s Mid-Market HW Benefits service offering, consisting of 18 clients and annual operating budget of approximately $8 millionDirecting the administrative operations for client teams focusing on exceeding client expectations, quality delivery of services, and continuous process improvement Managing the.

Atlanta Georgia

Managed full life cycle DB implementations for Fortune 500 companies, responsible for $10M revenue during 3 year periodActed as client relationship manager, managing client expectations, deliverables and hosting quarterly stewardship meetingsManaged internal consultants and business analysts throughout full life-cycle of implementation and on going.

Atlanta Georgia

Project Managed DB implementation for mid-size clientDetermined system requirements based on client needsWorked with development team to develop and install new functionalityCreated and validated baseline regression test groupsCoordinated system version upgrades, managed all ongoing production issues and implemented coding for plan set up

Duluth, Georgia

Systems TrainerResponsible for the training of all FSG applications at the Mass Brothers division in Tampa, FloridaLead the initial conversion / implementation training for all merchant groups to new systems.Training focused on central merchant group, and then the stores teams. In total over 1200 employees where trained in a 9 month period.Responsible for.