Mike Mclaughlin Email & Phone Number

Greater Atlanta Area

•Team lead for four clients with an ARR of $1.6 million, leading internal and external client team calls, project scheduling, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding issues.•Lead bswift account team and clients through annual enrollment process which includes requirements gathering, project planning and managing, partnering with internal and external resources to update and create vendor/payroll files, and oversee… Show more •Team lead for four clients with an ARR of $1.6 million, leading internal and external client team calls, project scheduling, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding issues.•Lead bswift account team and clients through annual enrollment process which includes requirements gathering, project planning and managing, partnering with internal and external resources to update and create vendor/payroll files, and oversee the site build and testing required for each individual client.•Subject Matter Expert for the Affordable Care Act (ACA) administration on the bswift platform. This includes leading ACA site demo, set up of 1095 and 1094 forms and requirements walk through across multiple direct clients.•Coach and mentor team members to develop and implement best practice processes company-wide, ensuring client teams have the information and resources they need to administer on an ongoing basis.•Provide support to the Business Leaders and Business Teams. Act as a liaison between the IT Department and Operations Group. Assist senior staff in ensuring that day-to-day operations are conducted in compliance with applicable company, client and regulatory agency rules and regulations.•Create and coordinate requirements for gathering and processing one time projects as needed (Vendor or Internal).•Manage client expectations aggressively, anticipating possible issues and communicating turnaround times with conservative delivery dates. Show less

Greater Atlanta Area

Service Delivery Manager for Health and Welfare Benefits outsourcing servicing Delta Air Lines, Inc.- provide on-going relationship management for H&W outsourcing services- operational support for day to day and long term operational initiatives- point of escalation for on-going management and issue resolution

Atlanta, Georgia

Directed the development and support of key outsourcing applications, and responsible for IT support and solutioningPrimary responsibilities include:Directed the Production Support / Product Manager for Aon legacy applications supporting 36+ clients globally for benefits administration.Direct leadership and accountability for a large HR outsourcer’s Annual Enrollment operations across all business lines – supporting 36+ clients and over 600,000 livesDeveloped and… Show more Directed the development and support of key outsourcing applications, and responsible for IT support and solutioningPrimary responsibilities include:Directed the Production Support / Product Manager for Aon legacy applications supporting 36+ clients globally for benefits administration.Direct leadership and accountability for a large HR outsourcer’s Annual Enrollment operations across all business lines – supporting 36+ clients and over 600,000 livesDeveloped and managed a quality control program for over 36+ clients (400 staff) going through various stages of Annual EnrollmentSchedule, manage and deploy quarterly releases of a Global Benefits Administration web application.Developed standardized Health and Welfare and Defined Benefit business control requirements and ensured all teams were in compliance with these requirements.Oversight and accountability for Aon legacy Single Sign On conversion to new structure. Managed the internal and external vendor relationships and activities to ensure completion Standards and Compliance Leader for middle market group leading activities related to SAS 70, electronic data compliance, OFAC, state and federal HIPPA compliance, and ERISA.Managed a team of senior programmer analysts and discovery consultants that specialize in high risk problems and projects. Senior escalation point for all client facing system concerns. Show less

Atlanta, Georgia

Lead the establishment of a Global Product Management role, serving as the conduit between the business and development /support teams. Facilitated new and ongoing client requirements, business operation’s needs, and compliance / regulatory changes.Established and directed a Global Governance process for managing and growing Enterprise BPO services for key HR outsourcing application Schedule, manage and deploy quarterly releases of a Global Defined Benefits Administration web… Show more Lead the establishment of a Global Product Management role, serving as the conduit between the business and development /support teams. Facilitated new and ongoing client requirements, business operation’s needs, and compliance / regulatory changes.Established and directed a Global Governance process for managing and growing Enterprise BPO services for key HR outsourcing application Schedule, manage and deploy quarterly releases of a Global Defined Benefits Administration web application.Managed large implementations and exceeded deadlines by use of constant communication with team members, escalations within company, and development of efficiencies and alternatives to various parts of the implementation.Established best practices around all aspects of product development life cycleInterpreted plan provisions from plan documents and SPD’s for clients, staff and system programmersWrote business requirements documents for system functionality enhancementsPresented “walk-throughs” of business requirements to stake-holders and upper management before completing the document for the developers. Reviewed functional specification documents written by programmers for accuracy against business requirements.Designed regression testing data groups and project plans to complete UAT on periodic releases of administration system. Served clients as a trusted advisor enabling them to solve their difficult business challenges and provided them with the technical expertise needed to have ultimate confidence in the business operations. Show less

Atlanta Georgia

Overall accountability of benefits delivery for the firm’s Mid-Market HW Benefits service offering, consisting of 18 clients and annual operating budget of approximately $8 millionDirecting the administrative operations for client teams focusing on exceeding client expectations, quality delivery of services, and continuous process improvement Managing the implementation of H&W, COBRA, FSA, Direct Bill and Call Center functions on Aon’s Portal systemLeading Annual… Show more Overall accountability of benefits delivery for the firm’s Mid-Market HW Benefits service offering, consisting of 18 clients and annual operating budget of approximately $8 millionDirecting the administrative operations for client teams focusing on exceeding client expectations, quality delivery of services, and continuous process improvement Managing the implementation of H&W, COBRA, FSA, Direct Bill and Call Center functions on Aon’s Portal systemLeading Annual Enrollment initiatives across all client teamsDeveloping project plans, managing project scope, documenting and reviewing requirements, and managing the configuration process for both new Implementations and Ongoing projectsLeading operational, administrative and technical staff both onshore and offshoreManaging the pay, performance, and development of a team of 28 operations and technology associates. Show less

Atlanta Georgia

Managed full life cycle DB implementations for Fortune 500 companies, responsible for $10M revenue during 3 year periodActed as client relationship manager, managing client expectations, deliverables and hosting quarterly stewardship meetingsManaged internal consultants and business analysts throughout full life-cycle of implementation and on going administration set-up.Served as expert resource and consultant for defined benefit plan administrative processes and system… Show more Managed full life cycle DB implementations for Fortune 500 companies, responsible for $10M revenue during 3 year periodActed as client relationship manager, managing client expectations, deliverables and hosting quarterly stewardship meetingsManaged internal consultants and business analysts throughout full life-cycle of implementation and on going administration set-up.Served as expert resource and consultant for defined benefit plan administrative processes and system conversions, while building and maintaining several sensitive client relationships. Show less

Atlanta Georgia

Project Managed DB implementation for mid-size clientDetermined system requirements based on client needsWorked with development team to develop and install new functionalityCreated and validated baseline regression test groupsCoordinated system version upgrades, managed all ongoing production issues and implemented coding for plan set up

Duluth, Georgia

Systems TrainerResponsible for the training of all FSG applications at the Mass Brothers division in Tampa, FloridaLead the initial conversion / implementation training for all merchant groups to new systems.Training focused on central merchant group, and then the stores teams. In total over 1200 employees where trained in a 9 month period.Responsible for ongoing training at divisions .Developed detailed training material specific to the application, and implemented… Show more Systems TrainerResponsible for the training of all FSG applications at the Mass Brothers division in Tampa, FloridaLead the initial conversion / implementation training for all merchant groups to new systems.Training focused on central merchant group, and then the stores teams. In total over 1200 employees where trained in a 9 month period.Responsible for ongoing training at divisions .Developed detailed training material specific to the application, and implemented on-going training schedules for new hires, and on-going application up-grades.System Consultant ItemProvided over-all leadership for quality assurance for the item tracking and price change applicationsImplemented and managed the item and price change conversions at several divisions across the country in a 3 year period.Established myself as a system expert on the Item tracking application. Responsible for all client support issues and the creation of detail user documentation. System Consultant LogisticsInvolved in the strategy discussions around the initial development and deploy of the EDI 856 and 214 documents.Collaborated with the development team and client to strategize testing methods and manage all types of testing activities, responding to business needs and provide consistent status and testing metrics. Show less